People 'n' Issues
Call centres cause
public outcry
The call centre industry is heading for a disaster if there is no intervention, writes WAHEED ADAM, vice-chair of the Mobile Ecosystem Forum.
People 'n' Issues
Can customer engagement survive beyond PowerPoint?
Companies must address the "personalisation paradox", writes LAUREN WORTMANN, MD for application services of NTT Data for Middle East and Africa.
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