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People 'n' Issues

Call centres cause public outcry

The call centre industry is heading for a disaster if there is no intervention, writes WAHEED ADAM, vice-chair of the Mobile Ecosystem Forum.

People 'n' Issues

Can customer engagement survive beyond PowerPoint?

Companies must address the "personalisation paradox", writes LAUREN WORTMANN, MD for application services of NTT Data for Middle East and Africa.

GadgetWings

Emirates prepares for youth with autism globally

Emirates teams have worked closely with airport authorities and partners in rehearsals to ease travel anxiety for more than 250 families.

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