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Tutoring comes to apps

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NATHIER ABRAHAMS started his first tutoring business in 2010. Now the young entrepreneur is hoping to capture a bigger share of the market with a new app he’s named TutorFy.

Don’t for a moment think that tutoring is small fry.

One recent study estimates that the global private tutoring market would be worth well over US$128 billion by 2020. In South Korea, the Wall Street Journal reported in 2013, “rock star” tutor Kim Ki-Hoon makes as much as US$4 million a year teaching English online, in an after-school learning market valued at some $17 billion. According to a Times of India report, India’s tutoring market would be worth $16 billion by 2017. In Japan, online tutors alone do around $10 billion in business every year.

The market is likely more modest in South Africa, but Nathier Abrahams, for one, knows it’s growing.

Abrahams, now 25, had started tutoring maths and physics after he finished school, employed by another business. But he felt he could do better on his own, and set up a company called In Tune Tutoring. He opened a learning centre at a mosque in Rondebosch East in 2010, running classes with a handful of other tutors he’d recruited and trained. By 2012 he’d established a second centre, this time at a shop in Goodwood that he converted into suitable spaces. He also extended In Tune to home tutoring.

The venture flourished, but it took its toll. In 2011, Abrahams, who had cut short his psychology studies at the University of Cape Town, had registered for a BCom degree at the University of the Western Cape (UWC). Keeping tabs on the learning centres and managing the home tutoring business while a full-time student proved to be too many irons in one fire.

“It was a nightmare,” he now recalls. “When tutors cancelled, for instance, you had to run around to find another tutor. It was just hectic.”

At the end of 2013, just as he was finishing his UWC studies, Abrahams closed down the home tutoring part of In Tune.

But he knew he was missing out on a huge market. In 2015, he thought of a way back in – an online marketplace where clients could connect with qualified and endorsed tutors.

And so was born Tutorfy, which serves as a “curated online marketplace” for parents to source tutors. To give them the peace of mind as to the credentials of the tutors – you’re never quite sure what you’re getting on, say, Gumtree – Abrahams would recruit, screen and train a pool of tutors.

“For parents, our main clients, we offer convenience, easy access to tutors, fast turnaround times on bookings, and more professional tutors,” says Abrahams. “There’s a trust factor.”

But remembering his troubles with running a home tutoring programme, Abrahams has in part modelled Tutorfy on companies like Uber and Airbnb.

Clients and tutors meet and arrange scheduling sessions in a streamlined process via Tutorfy, with no need for any centralised administration. This gives Tutorfy an edge over competitors, believes Abrahams.

And much like Uber, Tutorfy makes money by taking a share of the fees paid by clients for lessons. Clients pay Tutorfy, which then pays tutors. (Better than the often casual payment arrangements of private tutoring.) “Tutors love the platform because it allows them to manage their own profile and booking times, and that the website automates the process,” says Abrahams.

Abrahams is not short of business mentors, as his father runs a successful garage-door company. But with Tutorfy, he figured he needed assistance.

He turned to FutureMakers, a Telkom initiative to drive innovation in South Africa’s ICT sector. After an audition process, he won a place on InnoTech, a bespoke programme that aims to take black-owned tech start-ups from concept to market. The programme is run on behalf of Telkom FutureMakers by the Bandwidth Barn in Woodstock, which forms part of the Cape Innovation and Technology Initiative (CiTi). The project provides successful start-ups with R20 000 in ‘angel funding’, as well as office space, internet and telephone access, and business training. (The InnoTech program has been dubbed by some as the “Y-combinator of the Silicon Cape”, in reference to the acclaimed American start-up incubator.)

The input from FutureMakers has made a dramatic difference to his business, says Abrahams. With the funding he has, for instance, been able to brand the company, which includes purchasing the Tutorfy golf shirts that tutors wear to lessons. In turn, the office space creates networking opportunities with other start-ups, and allows him to focus on the business at hand. (“The brain thinks differently at an office than it does while working at home,” he says.)

Tutorfy went live in March 2016. And while it may take a while for Abrahams to match the revenue of a certain Korean tutor, the marketplace does add a fresh new element to the South African market.

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How we use phones to avoid human contact

A recent study by Kaspersky Lab has found that 75% of people pick up their connected device to avoid conversing with another human being.

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Connected devices are becoming essential to keeping people in contact with each other, but for many they are also a much-needed comfort blanket in a variety of social situations when they do not want to interact with others. A recent survey from Kaspersky Lab has confirmed this trend in behaviour after three-quarters of people (75%) admitted they use a device to pretend to be busy when they don’t want to talk to someone else, showing the importance of keeping connected devices protected under all circumstances. 

Imagine you’ve arrived at a bar and you’re waiting for your date. The bar is busy, and people are chatting all around you. What do you do now? Strike up a conversation with someone you don’t know? Grab your phone from your pocket or handbag until your date arrives to keep yourself busy? Why talk to humans or even make eye-contact with someone else when you can stare at your connected device instead?

The truth is, our use of devices is making it much easier to avoid small talk or even be polite to those around us, and new Kaspersky Lab research has found that 72% of people use one when they do not know what to do in a social situation. They are also the ‘go-to’ distraction for people even when they aren’t trying to look busy or avoid someone’s eye. 46% of people admit to using a device just to kill time every day and 44% use it as a daily distraction.

In addition to just being a distraction, devices are also a lifeline to those who would rather not talk directly to another person in day-to-day situations, to complete essential tasks. In fact, nearly a third (31%) of people would prefer to carry out tasks such as ordering a taxi or finding directions to where they need to go via a website and an app, because they find it an easier experience than speaking with another person.

Whether they are helping us avoid direct contact or filling a void in our daily lives, our constant reliance on devices has become a cause for panic when they become unusable. A third (34%) of people worry that they will not be able to entertain themselves if they cannot access a connected device. 12% are even concerned that they won’t be able to pretend to be busy if their device is out of action.

Dmitry Aleshin, VP for Product Marketing, Kaspersky Lab said, “The reliance on connected devices is impacting us in more ways than we could have ever expected. There is no doubt that being connected gives us the freedom to make modern life easier, but devices are also vital to help people get through different and difficult social situations. No matter what your ‘connection crutch’ is, it is essential to make sure your device is online and available when you need it most.”

To ensure your device lifeline is always there and in top health – no matter what the reason or situation – Kaspersky Security Cloud keeps your connection safe and secure:

·         I want to use my device while waiting for a friend – is it secure to access the bar’s Wi-Fi?

With Kaspersky Security Cloud, devices are protected against network threats, even if the user needs to use insecure public Wi-Fi hotspots. This is done through transferring data via an encrypted channel to ensure personal data safety, so users’ devices are protected on any connection.

·         Oh no! I’m bored but my phone’s battery is getting low – what am I going to do?

Users can track their battery level thanks to a countdown of how many minutes are left until their device shuts down in the Kaspersky Security Cloud interface. There is also a wide-range of portable power supplies available to keep device batteries charged while on-the-go.

·         I’ve lost my phone! How will I keep myself entertained now?

Should the unthinkable happen and you lose or have your phone stolen, Kaspersky Security Cloud can track and protect your device from data breaches, for complete peace of mind. Remote lock and locate features ensure your device remains secure until you are reunited.

 

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Five key biometric facts

Due to their uniqueness, fingerprints are being used more and more to quickly identify and ensure the security of customers. CLAUDE LANGLEY, Regional Sales Manager, for Africa at HID Global Biometrics, outlines five facts about the technology.

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How many times in a day are you expected to identify yourself? From when you arrive at work you are required to sign in, visiting your bank, receiving healthcare services… The list is endless. When a system knows who you are, you are able to do any number common, everyday activities. Your identity is unique and precious. It is also easily stolen and the target of many hackers across the globe. Technology is constantly evolving alongside the criminal element, always looking for ways to protect data and identity. One such solution happens to be biometrics and it is rapidly gaining traction in our increasingly complex modern world.

Reliable, secure and fundamentally YOU, unique biometric traits such as fingerprints are being used by banks, enterprises and consumers to verify identity. Biometric solutions offer significant identity protection because they use unique biological details to ensure an account is only accessed by the account holder, a door only opened by the owner. Here are five things that are little known about this technology…

  • The uncut identity. Your fingerprint is unique to you. Nobody can use a copy of it to impersonate you. Good technology is capable of scanning down into the layers of the fingertip to differentiate unique elements of a person’s fingerprint, this data is then encrypted and used as a key to unlocking whichever physical or virtual door that the biometric system protects.
  • The living proof. No, there is nothing to the stories of fingerprints being used without their owner’s knowledge or permission. Biometric solutions can use specific variables to determine if the finger used to access the system is that of a present, living person.  A copy or a fake cannot be used to access a cutting-edge biometric solution.
  • Easy and convenient. Queues and documents and paperwork may well be a thing of the past should biometrics take a firmer grip of government and banking systems. The process of registering is easy, and access to identity documents and records is yours alone.
  • Security blanket. A thousand passwords and a hundred post-it notes stuck on walls and drawers.  An excel file with a list of sites and applications and their corresponding passwords, all a thing of the past.  Nobody needs to remember their password with biometrics, they only need to show up.
  • Anywhere is cool. Schools, airports, networks, offices, homes, toilets, banks, libraries, governments, border controls, immigration services, call centres, hospitals and even clubs and pubs – knowing “who” matters and biometrics can quickly and conveniently confirm your identity where needed.

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