Most people using Uber know they can rate their driver, but few know their drivers give passengers a rating too. This is how you can find yours.
Many riders use Uber often enough to know that at the end of a trip, one needs to rate their driver. What many riders don’t know, is that it’s a two-way street.
Uber implemented the five star rating system to ensure mutual respect between driver-partners and riders on the platform because, says Uber, it is deeply committed to the safety of both riders and driver-partners on the platform. The system assists riders when they have a concern with a trip but is also in place to assist driver-partners should they encounter issues of their own, or even in the worst case, a difficult rider.
The five star rating system is therefore twofold: riders rate their driver-partners and they in turn rate their riders after a trip has come to an end. Riders can check their rating on the app by going to the Menu > Help > Account and Payment > Account Setting and Rating > I’d like to know my rating. The feedback system allows both parties to provide feedback in order to keep standards up and address any issues along the way.
However, these five stars mean more to a driver-partner than just a thumbs up or some constructive criticism – these stars accumulate to reflect the overall service levels of a driver-partner. So when you give a driver-partner one star, that impacts not just that one trip, but the overall rating the driver-partner has.
Should a driver-partner’s rating drop below average they are asked to go to Uber’s office so the team can provide the driver with some tailored feedback to improve their service for their customers. If ratings do not improve, the driver-partner may have his access to the platform deactivated indefinitely. Furthermore, should Uber receive worrying feedback from a rider, the driver-partner has his account deactivated until the issue has been resolved.
The star rating also affects the driver-partner’s future opportunities on the Uber platform. Last year, Uber and WesBank launched a vehicle solutions programme that offers existing driver-partners access to a specially designed full maintenance lease programme from WesBank, enabling them to gain access to a vehicle at preferential rates, with a view to establishing their own passenger transport business in partnership and with the help of Uber’s technology. The programme is not based on credit ratings, but rather eligibility is determined by WesBank based on their established earnings and quality record with Uber. Rider feedback and star ratings are considered for the quality record.
Therefore the star rating is more than just a way to tell a driver-partner’s how much a rider liked their service, or if they were a little slow to get to a destination. Next time you rate your trip, consider what your rating means to your driver-partner before clicking on those stars.
Kenya tool to help companies prepare for emergencies
After its team members survived last week’s Nairobi terror attack, Ushahidi decided to release a new preparedness tool for free, writes its CEO, NAT MANNING
On Tuesday I woke up a bit before 7am in Berkeley, California where I live. I made some coffee and went over to my computer to start my work day. I checked my Slack and the news and quickly found out that there was an ongoing terrorist attack at 14 Riverside Complex in Nairobi, Kenya. The Ushahidi office is in Nairobi and about a third of our team is based there (the rest of us are spread across 10 other countries).
As I read the news, my heart plummeted, and I immediately asked the question, “is everyone on my team okay?”
Five years ago Al-Shabaab committed a similar attack at the Westgate Mall. We spent several tense hours figuring out if any of our team had been in the mall, and verifying that everyone was safe. We found out that one of our team member’s family was caught up in the attack. Luckily they made it out.
At Ushahidi we make software for crisis response, including tools to map disasters and election violence, and yet we felt helpless in the face of this attack. In the days following the Westgate attack, our team huddled and thought about what we could build that would help our team — and other teams — if we found ourselves in a similar situation to this attack again. We identified that when we first learned of the attack, nearly everyone at Ushahidi had spent that first precious few hours trying to answer the basic questions, “Is everyone okay?”, and if not, “Who needs help?”
People had ad-hoc used multiple channels such as WhatsApp, called, emailed, or texted. We had done this for each person at Ushahidi (their job), in our families, and important people in our community. Our process was unorganised, inefficient, repetitive, and frustrating.
And from this problem we created TenFour, a check in tool that makes it easier for teams to reach one another during times of crisis. It is a simple application that lets people send a message to their team via SMS, Slack, Voice, email, and in-app, and get a response. It also works for educational institutions, companies with distributed staff, as well as part of neighbourhood networks like neighbourhood watches.
This week when I woke up to the news of the attack at Riverside, I immediately opened up the TenFour app.
Click here to read how Nat quickly confirmed the safety of his team.
Kia multi-collision airbags
The world’s first multi-collision airbag system has been unveiled by Hyundai Motor Group subsidiary KIA Motors, with the aim of improving airbag performance in multi-collision accidents.
Multi-collision accidents are those in which the primary impact is followed by collisions with secondary objects, such as other vehicles, trees, or electrical posts, which occur in three out of every 10 accidents. Current airbag systems do not offer secondary protection when the initial impact is insufficient to cause them to deploy.
However, the multi-collision airbag system allows airbags to deploy effectively upon a secondary impact, by calibrating the status of the vehicle and the occupants.
The new technology detects occupants’ positions in the cabin following an initial collision. When occupants are forced into unusual positions, the effectiveness of existing safety technology may be compromised. Multi-collision airbag systems are designed to deploy even faster when initial safety systems may not be effective, providing additional safety when drivers and passengers are most vulnerable. By recalibrating the collision intensity required for deployment, the airbag system responds more promptly during the secondary impact, thereby improving the safety of multi-collision vehicle occupants.
“By improving airbag performance in multi-collision scenarios, we expect to significantly improve the safety of our drivers and passengers,” said Taesoo Chi, head of the Hyundai Motor Group’s Chassis Technology Centre. “We will continue our research on more diverse crash situations as part of our commitment to producing even safer vehicles that protect occupants and prevent injuries.”
According to statistics by the National Automotive Sampling System Crashworthiness Data System (NASS-CDS), an office of the National Highway Traffic Safety Administration (NHTSA) in USA, about 30% of 56,000 vehicle accidents from 2000 to 2012 in the North American region involved multi-collisions. The leading type of multi-collision accidents involved cars crossing over the centre line (30.8%), followed by collisions caused by a sudden stop at highway tollgates (13.5%), highway median strip collisions (8.0%), and sideswiping and collision with trees and electric poles (4.0%).
These multi-collision scenarios were analysed in multilateral ways to improve airbag performance and precision in secondary collisions. Once commercialised, the system will be implemented in future new KIA vehicles.