Meet the Sarcos Guardian XO. Or rather, wear it. The XO is a battery-powered, full-body exoskeleton designed to boost human performance and endurance while helping to prevent injury. It is in effect robotic suit designed for employees to wear, and to do the heavy lifting. By bearing the weight of the suit and the payload, the exoskeleton may enable an employee to lift up to 90kg repeatedly for up to eight hours at a time without strain or fatigue.
Delta Air Lines is partnering with Sarcos Robotics to explore the technology for its employees. It may be fit for a superhero, but a mobile and dexterous exoskeleton can boost employees’ physical capabilities and bolster their safety.
Sarcos, the world’s leader in exoskeleton development, has developed the Sarcos Guardian XO, a battery-powered, full-body exoskeleton designed to boost human performance and endurance while helping to prevent injury. This robotic suit, designed for employees to wear, does the heavy lifting. By bearing the weight of the suit and the payload, the exoskeleton may enable an employee to lift up to 200 pounds repeatedly for up to eight hours at a time without strain or fatigue.
“We owe it to the best airline employees on the planet to explore how emerging technology can make their jobs safer and easier,” said Gareth Joyce, Delta’s Senior Vice President – Airport Customer Service & Cargo. “That’s why we sought out a partnership with Sarcos.”
Delta is the first company whose frontline employees have worked directly with Sarcos to determine potential operational uses for the Guardian XO. In November, Delta people representing Airport Customer Service and Cargo visited the Sarcos headquarters to see it in action and explore how wearable robotics could potentially benefit them in their everyday work.
The Guardian XO is designed for use in industries where lifting and manipulation of heavy materials or awkward objects is required and isn’t easily handled by standard lift equipment. Potential uses at Delta could include handling freight at Delta Cargo warehouses, moving maintenance components at Delta TechOps or lifting heavy machinery and parts for ground support equipment.
Exploring how advanced tools and tech can better support employees is one way Delta aims to improve workplace safety while extending its industry lead in operational performance for customers.
Delta plans to test the technology in a pilot location during the first quarter of 2020, giving employees the opportunity to experience the tech in a real-world setting and provide additional feedback on its functionality.
In addition to enabling superhuman strength for extended periods, the robotic suit may also level the playing field in terms of physical capacity. Roles that have historically been limited to those who meet specific strength requirements could potentially be performed by a more diverse talent pool, thanks to wearable robotics.
Ben Wolff, Sarcos CEO, said, “We look for companies who are clear leaders in tech adoption and have a history of innovating to meet the needs of their customers and their employees. Delta is the natural fit in the airline industry and has proven to be a great partner as we work to fine-tune this technology for commercial deployment.”
Delta first started working with Sarcos in 2018 as part of its “X-TAG”, or exoskeleton technical advisory group, representing the aviation sector. This council includes ten of the Fortune 100 across a variety of industries, including industrial manufacturing, oil and gas, utilities, logistics, construction, automotive, aviation and aerospace.
Second-hand smartphone market booms
The worldwide market for used smartphones is forecast to grow to 332.9 million units, with a market value of $67 billion, in 2023, according to IDC
International Data Corporation (IDC) expects worldwide shipments of used smartphones, inclusive of both officially refurbished and used smartphones, to reach a total of 206.7 million units in 2019. This represents an increase of 17.6% over the 175.8 million units shipped in 2018. A new IDC forecast projects used smartphone shipments will reach 332.9 million units in 2023 with a compound annual growth rate (CAGR) of 13.6% from 2018 to 2023.
This growth can be attributed to an uptick in demand for used smartphones that offer considerable savings compared with new models. Moreover, OEMs have struggled to produce new models that strike a balance between desirable new features and a price that is seen as reasonable. Looking ahead, IDC expects the deployment of 5G networks and smartphones to impact the used market as smartphone owners begin to trade in their 4G smartphones for the promise of high-performing 5G devices.
Anthony Scarsella, research manager with IDC’s Worldwide Quarterly Mobile Phone Tracker, says: “In contrast to the recent declines in the new smartphone market, as well as the forecast for minimal growth in new shipments over the next few years, the used market for smartphones shows no signs of slowing down across all parts of the globe. Refurbished and used devices continue to provide cost-effective alternatives to both consumers and businesses that are looking to save money when purchasing a smartphone. Moreover, the ability for vendors to push more affordable refurbished devices in markets in which they normally would not have a presence is helping these players grow their brand as well as their ecosystem of apps, services, and accessories.”
Worldwide Used Smartphone Shipments (shipments in millions of units)
|Rest of World||136.8||77.8%||245.7||73.8%||12.4%|
Source: IDC, Worldwide Used Smartphone Forecast, 2019–2023, Dec 2019.
Table Notes: Data is subject to change.
* Forecast projections.
Says Will Stofega, program director, Mobile Phones: “Although drivers such as regulatory compliance and environmental initiatives are still positively impacting the growth in the used market, the importance of cost-saving for new devices will continue to drive growth. Overall, we feel that the ability to use a previously owned device to fund the purchase of either a new or used device will play the most crucial role in the growth of the refurbished phone market. Trade-in combined with the increase in financing plans (EIP) will ultimately be the two main drivers of the refurbished phone market moving forward.”
According to IDC’s taxonomy, a refurbished smartphone is a device that has been used and disposed of at a collection point by its owner. Once the device has been examined and classified as suitable for refurbishment, it is sent off to a facility for reconditioning and is eventually sold via a secondary market channel. A refurbished smartphone is not a “hand me down” or gained as the result of a person-to-person sale or trade.
The IDC report, Worldwide Used Smartphone Forecast, 2019–2023 (Doc #US45726219), provides an overview and five-year forecast of the worldwide refurbished phone market and its expansion and growth by 2023. This study also provides a look at key players and the impact they will have on vendors, carriers, and consumers.
Customers and ‘super apps’ will shape travel in 2020s
Customers will take far more control of their travel experience in the 2020s, according to a 2020 Trends report released this week by Travelport, a leading technology company serving the global travel industry.
Through independent research with thousands of global travellers – including 500 in South Africa – hundreds of travel professionals and interviews with leaders of some of the world’s biggest travel brands, Travelport uncovered the major forces that will become the technology enablers of travel over the next decade. These include:
Customers in control
Several trends highlight the finding that customers are moving towards self-service options, with 61% of the travellers surveyed in South Africa preferring to hear about travel disruption via digital communications, such as push notifications on an app, mobile chatbots, or instant messaging apps, rather than speaking with a person on the phone. This is especially important when it comes to young travellers under 25, seen as the future business traveler, and managing their high expectations through technology.
With the threat of super app domination, online travel agencies must disrupt or risk being disrupted. Contextual messaging across the journey will help. Super app tech giants like WeChat give their users a one-stop shop to communicate, shop online, book travel, bank, find a date, get food delivery, and pay for anything within a single, unified smartphone app. Travel brands that want to deliver holistic mobile customer experiences need to think about how they engage travellers within these super apps as well as in their own mobile channels.
In the next year, research shows, we will see an accelerated rate of change in the way travel is retailed and purchased online. This includes wider and more complex multi-content reach, more enriched and comparable offerings, more focus on relevance than magnitude, and an increase in automation that enables customer self-service.
“How customers engage with their travel experience – for instance by interacting with digital ‘bots’ and expecting offers better personalised to their needs – is changing rapidly,” says Adrian Roodt, country manager for Southern Africa at Travelport. “We in the travel industry need to understand and keep pace with these forces to make sure we’re continuing to make the experience of buying and managing travel continually better, for everyone.”
Read the full 2020 Trends report here: 2020 Trends hub.