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Start-up rules for managing

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Managing people is sometimes easier said than done – especially for people who are not natural leaders. SANDRA SWANEPOEL, MD at Sage HR & Payroll outlines a few principles to get the most out of your employees.

If your small business is to grow and prosper, you need to hire the right people and then manage them in a way that gets the best from them. Even if you are not a natural leader, managing people is a skill that you can learn and improve with practice and with the right advice.

Here are a few golden principles for people management in a small business.

1. Learn to delegate

The first and sometimes hardest people management lesson for a small business owner to learn is to delegate work to the team. It can be difficult to let go if you’re hiring employees for the first time after doing everything yourself. As tempting as it might be to hold onto as many responsibilities as you can and to micro-manage when you do delegate, it’s important to share the load.

Start out with repetitive tasks that drain your time and add little value to the business – for example, admin tasks. Monitor how employees are doing, be there to support them, and invest the necessary resources in training them. Most people are eager to learn, so if they’re properly motivated they can save you a lot of time.

2. Understand the basics of labour law

Entrepreneurs often lack patience with paperwork and compliance, but it’s essential to understand labour law if you want to run a harmonious and productive workplace. With our progressive labour laws, you can’t dismiss people without following the proper processes.

South African labour law sets out rigid procedures for disciplining an employee and you must follow them to the letter. Keep accurate records if you hold a disciplinary hearing so that you can defend yourself in case the employee wants to challenge your decision at the Commission for Conciliation, Mediation and Arbitration (CCMA).

Also, be sure to document the rules of your workplace, the requirements of the job, and your policies so that employees know what is expected of them. Speak to an expert if you aren’t familiar with the complexities of South Africa’s legal framework.

3. Treat people with professionalism and consistency rather than familiarity

Owners of small businesses often fall into the trap of treating staff members as friends or family. This can make matters more difficult for you if you need to correct a staff member’s errant behaviour or say no when they ask for a favour. Be friendly but professional; don’t allow the lines between friend and manager to become blurred.

4. Communicate clearly

A good manager is a good communicator, so be straightforward with your staff members. Make sure your employees know what their tasks are, how these need to be done, and what their deadlines are. Give them regular feedback – positive and corrective – to help them improve. And be honest with them about how the business is doing and your strategies for the future. A transparent management style helps to keep staff members motivated.

5. Be fair and consistent

Like most human beings, you probably have your biases and like some members of your team more than others. It is important, however, that you treat everyone according to the same consistent set of principles. Be alert to your own preferences and how they manifest when you interact with the team.

Nothing is worse for staff motivation than seeing the boss give one or two members of the team preferential treatment simply because he or she likes them more.

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Taxify enters Google Maps

A recent update to Taxify now uses Google Maps which allows users to identify their drivers, find public transport and search for billing options.

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People planning their travel routes using Google Maps will now see a Taxify icon in the app, in addition to the familiar car, public transport, walking and billing options.

Taxify started operating in South Africa in 2016 and as of October 2018 operates in seven South African cities – Johannesburg, Ekurhuleni, Tshwane, Cape Town, Durban, Port Elizabeth and Polokwane.

Once riders have searched for their destination and asked the app for directions, Google Maps shares the proximity of cars on the Taxify platform, as well as an estimated fare for the trip.

If users see that taking the Taxify option is their best bet, they can simply tap on the ‘Open app’ icon, to complete the process of booking the ride. Customers without the app on their device will be prompted to install Taxify first.

This integration makes it possible for users to evaluate which of the private, public or e-hailing modes of transport are most time-efficient and cost-effective.

“This integration with Google Maps makes it so much easier for users to choose the best way to move around their city,” says Gareth Taylor, Taxify’s country manager for South Africa. “They’ll have quick comparisons between estimated arrival times for the different modes of transport, as well as fares they can expect to pay, which will help save both time and money,” he added.

Taxify rides in Google Maps are rolling out globally today and will be available in more than 15 countries, with South Africa being one of the first countries to benefit from this convenient service.

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Samsung unveils the quad-cam smartphone

Samsung recently unveiled its Galaxy A9, the world’s first smartphone with a rear quad camera.

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“As a global leader in smartphone innovation, we understand the demand for meaningful innovation in a fast-paced world driven by visual communication,” said Justin Hume, Director: Integrated Mobility at Samsung South Africa. “Building on our legacy in smartphone camera development we’re introducing next-generation technology across our entire Galaxy portfolio to give more consumers the opportunity to experience cutting-edge innovation. We’re excited to deliver on this promise and debut world leading smartphone camera technology with the Galaxy A9.”

Samsung provided the following information (including the adjectives):

The Galaxy A9 allows you to capture dynamic and beautiful photos effortlessly. With four lenses, experience even more ways to unleash your creativity and capture, create and share stunning images.

·         Get close without compromise with 2x Optical Zoom for incredible and detailed close-up shots even from far away.

·         Capture the world in its fullest and without limit, with the Ultra Wide Lens, and shoot like a pro with the Scene Optimizer. Thanks to AI Scene Recognition, your camera is now smarter, and able to identify the subject and adjust settings accordingly for the best photo, in an instant.

·         Express your creativity with the Depth Lens, giving you the freedom to manually manage the photos’ depth of field and focus on the subject for stunning, professional looking images.

·         Capture clear and bright images in both bright and low light conditions with Galaxy A9’s 24MP Main Lens, for gorgeous photos at any time of the day.

The reliable 3,800mAh battery life on the Galaxy A9 lets you live without limits and enjoy outstanding long-lasting performance. You can now capture everything, without restriction, store more and delete less with the Galaxy A9’s 128GB storage and up to 512GB of expandable memory.

Designed to make life more convenient, the Galaxy A9 features Bixby, Samsung Pay and Samsung Health and you can take advantage of the many multi-tasking benefits the Galaxy A9 offers, including App Pair.

First Class Design

Building on Samsung’s heritage in first-class design, the Galaxy A9 is styled in three unique colors; Caviar Black, Lemonade Blue and Bubblegum Pink with a sleek and ergonomic design, that fits in one hand with a 3D Glass curved back for a high-quality comfortable feel. The Galaxy A9 will be available in South Africa from December.

Check out the specs on the next page.

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