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Start-up rules for managing

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Managing people is sometimes easier said than done – especially for people who are not natural leaders. SANDRA SWANEPOEL, MD at Sage HR & Payroll outlines a few principles to get the most out of your employees.

If your small business is to grow and prosper, you need to hire the right people and then manage them in a way that gets the best from them. Even if you are not a natural leader, managing people is a skill that you can learn and improve with practice and with the right advice.

Here are a few golden principles for people management in a small business.

1. Learn to delegate

The first and sometimes hardest people management lesson for a small business owner to learn is to delegate work to the team. It can be difficult to let go if you’re hiring employees for the first time after doing everything yourself. As tempting as it might be to hold onto as many responsibilities as you can and to micro-manage when you do delegate, it’s important to share the load.

Start out with repetitive tasks that drain your time and add little value to the business – for example, admin tasks. Monitor how employees are doing, be there to support them, and invest the necessary resources in training them. Most people are eager to learn, so if they’re properly motivated they can save you a lot of time.

2. Understand the basics of labour law

Entrepreneurs often lack patience with paperwork and compliance, but it’s essential to understand labour law if you want to run a harmonious and productive workplace. With our progressive labour laws, you can’t dismiss people without following the proper processes.

South African labour law sets out rigid procedures for disciplining an employee and you must follow them to the letter. Keep accurate records if you hold a disciplinary hearing so that you can defend yourself in case the employee wants to challenge your decision at the Commission for Conciliation, Mediation and Arbitration (CCMA).

Also, be sure to document the rules of your workplace, the requirements of the job, and your policies so that employees know what is expected of them. Speak to an expert if you aren’t familiar with the complexities of South Africa’s legal framework.

3. Treat people with professionalism and consistency rather than familiarity

Owners of small businesses often fall into the trap of treating staff members as friends or family. This can make matters more difficult for you if you need to correct a staff member’s errant behaviour or say no when they ask for a favour. Be friendly but professional; don’t allow the lines between friend and manager to become blurred.

4. Communicate clearly

A good manager is a good communicator, so be straightforward with your staff members. Make sure your employees know what their tasks are, how these need to be done, and what their deadlines are. Give them regular feedback – positive and corrective – to help them improve. And be honest with them about how the business is doing and your strategies for the future. A transparent management style helps to keep staff members motivated.

5. Be fair and consistent

Like most human beings, you probably have your biases and like some members of your team more than others. It is important, however, that you treat everyone according to the same consistent set of principles. Be alert to your own preferences and how they manifest when you interact with the team.

Nothing is worse for staff motivation than seeing the boss give one or two members of the team preferential treatment simply because he or she likes them more.

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Notre Dame, Scoop Makhathini, GoT, top week in search

From fire disaster to social media disaster, the top Google searches this week covered a wide gamut of themes.

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Paris and the whole world looked on in shock as the 856-year-old medieval Catholic cathedral crumbled into ash. The tragic infernal destruction of this tourist attraction of historical and religious significance led South Africans to generate more than 200 000 search queries for “Notre Dame Cathedral” on Monday. Authorities are investigating the cause of the fire that razed the architectural icon.

In other top trending searches on Google this week, radio presenter Siyabonga Ngwekazi, AKA Scoop Makhathini, went viral when it appeared he had taken to Twitter to expose his girlfriend, Akhona Carpede, for cheating on him. Scoop has since come out to say that he was not responsible for the bitter rant and that his account was hacked. “Scoop Makhathini” generated more than 20 000 search queries on Wednesday.

Fans generated more than 20 000 search queries for “Sam Smith” on Tuesday ahead of the the British superstar’s Cape Town performance at the Grand West Casino. Smith ended up cutting his performance short that night due to vocal strain.

Local Game of Thrones superfans were beside themselves on Sunday, searching the internet high and low for the first episode of the American fantasy drama’s eighth season. “Game of Thrones, season 8, episode 1” generated more than 100 000 queries on Google Search on the weekend.

As the festivities kicked off in California with headliners such as Childish Gambino and Ariana Grande, South Africans generated more than 2 000 search queries for “Coachella” on Saturday.

South Africans generated more than 5 000 search queries for “Wendy Williams” on Friday  as it emerged that the American talk show host had filed for divorce from her husband Kevin Hunter after 21 years of marriage. Hunter has long been rumored to have been cheating on Williams, which reportedly finally led to the divorce.

Search trends information is gleaned from data collated by Google based on what South Africans have been searching for and asking Google. Google processes more than 40 000 search queries every second. This translates to more than a billion searches per day and 1.2 trillion searches per year worldwide. Live Google search trends data is available at https://www.google.co.za/trends/hottrends#pn=p40

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5G smartphones to hit 5M sales in 2019

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According to the latest research from Strategy Analytics, global smartphone shipments will reach a modest 5 million units in 2019. Early 5G smartphone models will be expensive and available in limited volumes. Samsung, LG and Huawei will be the early 5G smartphone leaders this year, followed by Apple next year.

Ken Hyers, Director at Strategy Analytics, said, “We forecast global 5G smartphone shipments will reach a modest 5 million units in 2019. Less than 1 percent of all smartphones shipped worldwide will be 5G-enabled this year. Global 5G smartphone shipments are tiny for now, due to expensive device pricing, component bottlenecks, and restricted availability of active 5G networks.”

Ville Petteri-Ukonaho, senior analyst at Strategy Analytics, added, “Samsung will be the early 5G smartphone leader in the first half of 2019, due to initial launches across South Korea and the United States. We predict LG, Huawei, Xiaomi, Motorola and others will follow later in the year, followed by Apple iPhone with its first 5G model during the second half of 2020. The iPhone looks set to be at least a year behind Samsung in the 5G smartphone race and Apple must be careful not to fall too far behind.”

Neil Mawston, executive director at Strategy Analytics, added, “The short-term outlook for 5G smartphones is weak, but the long-term opportunity remains huge. We forecast 1 billion 5G smartphones to ship worldwide per year by 2025. The introduction of 5G networks, by carriers like Verizon or China Mobile, opens up high-speed, ultra-low-latency services such as 8K video, streaming games, and augmented reality for business. The next big question for the mobile industry is how much extra consumers are really willing to pay, if anything, for those emerging 5G smartphones and services.”

Strategy Analytics provides a snapshot analyses for the outlook for 5G smartphone market in this Insight report: 5G Smartphones : From Zero to a Billion

Strategy Analytics provides a deep-dive into the air-interface technologies that will power phones through 2024 across 88 countries here: Global Handset Sales Forecast by 88 Countries and 19 Technologies : 2003 to 2024

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