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MTN calls for spectrum

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MTN recently said in a statement that the allocation of additional radio spectrum will enable operators to improve their service offerings by deploying new generation networks.

The growth of the telecoms sector and the development of the country is dependent on the expeditious allocation of radio spectrum, which will enable operators to improve their service offerings by deploying new generation networks in line with customer requirements, MTN said in a statement.

MTN says it is encouraged by the strides that the regulator has made to finalise the process of spectrum allocation. However, it believes that speeding up the process will augur well for an improved and seamless customer experience, as operators will have the leeway to deploy new generation networks that will meet the increasing data needs and absorb increasing data traffic.

Mteto Nyati, Chief Executive Officer of MTN South Africa, told the media at a press briefing hosted in Johannesburg that 98% of subscribers are served by just 40% of the allocated spectrum, which is exerting a constricting pressure on the networks that are built on frequencies that are not suitable for data intensive applications.

“The rapid adoption of smart devices, which compliments government’s vision of bridging the digital divide and universal access to broadband services, has increased traffic on our networks substantially, and has rendered access to spectrum more urgent,” said Nyati. He added that the growth of data intensive services such as video is exacerbating traffic and adding pressure on the already clogged networks.

Nyati said that MTN will continue to engage with its principals to speed up the auction of spectrum, as access to spectrum forms part of MTN’s ongoing efforts to improve customer experience.

“The re-farming of existing spectrum to cater for LTE technology is an interim measure, as access to the high demand spectrum is the prerequisite for the provision of high performance networks and seamless network experience,” said Nyati.

He added: “South Africa has made enormous strides in delivering voice telephony and data services. The availability of high-demand radio spectrum will allow deployment of networks for the digital age that permits higher data speeds, which increase network capacity and enhance customer experience. This will also allow us to introduce avant-garde digital solutions.”

Lack of high-demand radio spectrum has compelled MTN to re-farm existing spectrum to cater to the pent-up demand for digital services, which operators cannot continue to meet without the allocation of the high-demand spectrum.

Nyati said that despite a challenging operating environment, MTN has made encouraging progress in meeting its strategic objectives, namely returning to growth, transforming customer experience and overhauling people engagement.

Nyati said MTN has prioritised transforming customer experience as one of the key differentiators that will set MTN apart from the competition. To that end, MTN embarked on an aggressive network rollout which saw the operator increasing spend by 92.9% last year and adding 966 2G sites, 1 593 largely co-located 3G sites and 3 148 LTE sites to its network.

 

In response to customer demands, MTN has also simplified its products, processes and systems, and will be introduced a cutting-edge platform called Shifta, which allows customers to create their own post-paid packages by customising the duration, services, devices that suits their needs.

Nyati said that MTN has also opened a flagship store at the Mall of Africa, a cutting-edge paperless store that is geared towards improved customer experience.

 

MTN has also signed a recognition agreement with the Communications Workers Union (CWU). The recognition agreement creates a formal bargaining agreement environment that will govern relations between MTN and its unionised employees.

As a socially responsible corporate citizen, Nyati said, MTN always seeks to ensure that its operations have minimal impact on the environment. To that end, MTN continues to invest in sustainability and energy management initiatives. This includes the 2MW tri-generation plant, the first of its kind in Africa, which powers its head office in Fairlands, Johannesburg.

Nyati announced that the thermal plant in Doornfontein, which generate 1MW + 750kW, is operational, and so is the thermal plant in Newlands, which generates 5.2MW + 2MW. MTN also has a concentrated solar plant, which has a capacity of 380kW and powers its data centre, and a free cooling Heat Wheel, which generates 600kW of energy.

“We are closer to being certified as an Independent Power Producer by the National Electricity Regulator of SA (NERSA), and we look forward to contribute positively to the energy eco-system in the country by offloading the excess capacity that we generate back onto the grid,” said Nyati.

Looking ahead, Nyati announced that MTN will be ramping up its full service ICT offering through MTN Business, delivering high-speed broadband to households and businesses through FTTx rollout, driving LTE and 3G handset distribution across all segments and decreasing 2G distribution share across all channels.

“Additional focus areas for this year will be revisiting customer value proposition to drive data usage and digital content services, streamlining the supply chain model, incorporating our comprehensive back-office transformation programme,” said Nyati.

MTN is the largest digital music distributor and the largest mobile bank in Africa, based on digital music and funds transferred. “We will continue to build a digital ecosystem to deliver a bold new digital world for our customers,” said Nyati.

Through the MTN SA Foundation, MTN continues to make a positive difference in the communities it operates in.

“Using the power of ICT, MTN contributes to enhancing learning and teaching in South Africa through educator ICT training and up-skilling, learner ICT support, school connectivity and curriculum digitisation. MTN also contributes to socio-economic development of disadvantaged communities in South Africa through tele-medicine and e-health training, health screening and wellness initiatives support, enterprise development and strategic arts partnerships in communities,” said Nyati.

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Legion gets a pro makeover

Lenovo’s latest Legion gaming laptop, the Y530, pulls out all the stops to deliver a sleek looking computer at a lower price point, writes BRYAN TURNER

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Gaming laptops have become synonymous with thick bodies, loud fans, and rainbow lights. Lenovo’s latest gaming laptop is here to change that.

The unit we reviewed housed an Intel Core i7-8750H, with an Nvidia GeForce GTX 1060 GPU. It featured dual storage, one bay fitted with a Samsung 256GB NVMe SSD and the other with a 1TB HDD.

The latest addition to the Legion lineup has become far more professional-looking, compared to the previous generation Y520. This trend is becoming more prevalent in the gaming laptop market and appeals to those who want to use a single device for work and play. Instead of sporting flashy colours, Lenovo has opted for an all-black computer body and a monochromatic, white light scheme. 

The laptop features an all-metal body with sharp edges and comes in at just under 24mm thick. Lenovo opted to make the Y530’s screen lid a little shorter than the bottom half of the laptop, which allowed for more goodies to be packed in the unit while still keeping it thin. The lid of the laptop features Legion branding that’s subtly engraved in the metal and aligned to the side. It also features a white light in the O of Legion that glows when the computer is in use.

The extra bit of the laptop body facilitates better cooling. Lenovo has upgraded its Legion fan system from the previous generation. For passive cooling, a type of cooling that relies on the body’s build instead of the fans, it handles regular office use without starting up the fans. A gaming laptop with good passive cooling is rare to find and Lenovo has shown that it can be achieved with a good build.

The internal fans start when gaming, as one would expect. They are about as loud as other gaming laptops, but this won’t be a problem for gamers who use headsets.

Click here to read about the screen quality, and how it performs in-game.

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Serious about security? Time to talk ISO 20000

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By EDWARD CARBUTT, executive director at Marval Africa

The looming Protection of Personal Information (PoPI) Act in South Africa and the introduction of the General Data Protection Regulation (GDPR) in the European Union (EU) have brought information security to the fore for many organisations. This in addition to the ISO 27001 standard that needs to be adhered to in order to assist the protection of information has caused organisations to scramble and ensure their information security measures are in line with regulatory requirements.

However, few businesses know or realise that if they are already ISO 20000 certified and follow Information Technology Infrastructure Library’s (ITIL) best practices they are effectively positioning themselves with other regulatory standards such as ISO 27001. In doing so, organisations are able to decrease the effort and time taken to adhere to the policies of this security standard.

ISO 20000, ITSM and ITIL – Where does ISO 27001 fit in?

ISO 20000 is the international standard for IT service management (ITSM) and reflects a business’s ability to adhere to best practice guidelines contained within the ITIL frameworks. 

ISO 20000 is process-based, it tackles many of the same topics as ISO 27001, such as incident management, problem management, change control and risk management. It’s therefore clear that if security forms part of ITSM’s outcomes, it should already be taken care of… So, why aren’t more businesses looking towards ISO 20000 to assist them in becoming ISO 27001 compliant?

The link to information security compliance

Information security management is a process that runs across the ITIL service life cycle interacting with all other processes in the framework. It is one of the key aspects of the ‘warranty of the service’, managed within the Service Level Agreement (SLA). The focus is ensuring that the quality of services produces the desired business value.

So, how are these standards different?

Even though ISO 20000 and ISO 27001 have many similarities and elements in common, there are still many differences. Organisations should take cognisance that ISO 20000 considers risk as one of the building elements of ITSM, but the standard is still service-based. Conversely, ISO 27001 is completely risk management-based and has risk management at its foundation whereas ISO 20000 encompasses much more

Why ISO 20000?

Organisations should ask themselves how they will derive value from ISO 20000. In Short, the ISO 20000 certification gives ITIL ‘teeth’. ITIL is not prescriptive, it is difficult to maintain momentum without adequate governance controls, however – ISO 20000 is.  ITIL does not insist on continual service improvement – ISO 20000 does. In addition, ITIL does not insist on evidence to prove quality and progress – ISO 20000 does.  ITIL is not being demanded by business – governance controls, auditability & agility are. This certification verifies an organisation’s ability to deliver ITSM within ITIL standards.

Ensuring ISO 20000 compliance provides peace of mind and shortens the journey to achieving other certifications, such as ISO 27001 compliance.

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