‘Business as usual’ is no longer an option. As the COVID-19 pandemic has aggressively spread across the world, and across Africa, we are all attempting to adapt and adjust to what is a continually evolving situation. As schools and places of work shut and self-isolation becomes the preferred, and in the case of South Africa mandated, setting, continuing operations is challenging, yet necessary to power through the pandemic.
We need to prepare for the here and now – but also look ahead, towards the other side of this, where organisations of all sizes and sectors can carry on.
For
many businesses, the last couple of weeks have been chaotic. Continuing
to meet the needs of customers, while fulfilling their duty of care to
staff, many have been embracing remote working en-masse. But even that
isn’t enough for some companies that are having to undergo a total
re-think of what their business’ operating model must look like if it is
going to survive.
It
can feel hugely overwhelming. And even more so when businesses and
their IT teams are having to make decisions in hours, days and weeks
that might in other circumstances take a year in the planning.
Day one: The foundation of the new normal
Each
organisation will have its own starting point, but the security and
well-being of staff will, and should be, the priority. For those who are
accustomed to and appreciative of conventional office life and a steady
rate of social interactions at the office, the shift to remote work as a
result of social distancing might cause a surprising, even if
relatively mild, impact on mental wellbeing. Communication is key, so
encouraging ‘virtual coffee breaks’ during work hours teams to foster
collaboration and create a more comfortable work environment or a
specific ‘watercooler’ channel to encourage break-time chatter will be
vital now and, in the months, ahead.
Then
it’s all about access to your work tools. Being able to provide a
totally easy way to provide access to applications and services and
ensure that users can do so on whatever computer they own; securely.
That means choosing an approach which ensures secure and simple access
to the tools employees need, irrespective of device. This needs to be
able to evolve as the overall situation does; when it comes to
technology, that means no lock-in, with the ability to evolve as the
first fortnight turns into the first month and beyond. Put simply, this
is only achievable through software.
Businesses
that can adapt quickly are the ones that will continue to operate
effectively, and that means realising that they don’t need to be
perfect. It’s more important that once they have their digital
workspace, they identify their critical staff and the tools they need as
quickly as possible. Once they’re in place, the rest of the business,
and less critical services, can be brought onto the platform as it
scales.
Week one: Five priorities to establish now
Getting
your employees up and running quickly and securely – when the office is
no longer an option – is a matter of prioritisation. We can summarise
this into five key steps we believe businesses can follow in order to
establish a foundation that delivers operational continuity in a secure
manner, both right away and as the situation evolves.
Firstly,
employers need to define policies and boundaries, with HR and IT teams
working collaboratively to create processes that protect staff and
businesses. Few IT teams will have the time or resource to be thinking
about who needs access to which application or folders, they want the
user to request it. This self-service model can help determine if each
user has the appropriate security level to access the tools and
applications they require.
Having
the right remote service access in place is a starting point: ideal for
some workers, but others will need their laptop and carry on working as
they do in the office with an internet connection. That requires a
level of governance.
In
the rush to transition workers, there can be a pressure to deploy new
tools without proper consideration for the implications, which could
pose security risks, whether in the early days, or months down the line.
If security is not at the core, then the rest becomes void. Security
threats are not going to go away during this time.
Collaboration,
and having the ability to communicate, is also critical – both from an
operational continuity perspective and maintaining company culture.
Finally,
simplicity is king. It needs to have a single point of access for all
work – the minimum amount of effort and technical knowledge for
employees to get to what they need in order to do their jobs,
irrespective of device or location.
With
immediate access to an entire set of business applications with
seamless single sign-on to all applications as needed based on job
functions. Intrinsic zero trust security ensures that compliance and
risk are considered prior to granting access to applications, protecting
your infrastructure and data.
A
software-based digital workspace solution can enable employees to be
productive from day one on their devices of choice. It allows immediate
access to an entire set of business applications with seamless single
sign-on to all applications as needed based on job functions. Meanwhile
intrinsic zero trust security ensures that compliance and risk are
considered prior to granting access to applications, protecting your
infrastructure and data.
From the first weeks to the months beyond
Having
those priorities informing the deployment of a digital workspace
solution means that organisations will have laid the groundworks from
which they can continue to deliver. That means that over the coming
weeks, the very immediate requirement of remote working will be replaced
with a need to formalise arrangements. As employees become more
comfortable with their new normal, businesses will have the opportunity
to look at what was once a challenge as an opportunity and see how they
can build on the benefits of having distributed, connected teams.
For all workers, not just the office
It’s
also important to remember that discussions around location-flexible
working focus primarily on office workers, yet for many businesses, this
segment of employees is just one of a number across their workforce.
Initially, for those on the front line, not being able to come into work
has significant economic ramifications. As well as using their digital
workspaces to keep those workers engaged with the business, when sites
do reopen, there is an opportunity to redeploy on-the-ground staff with
digital tools and access to offer a differentiated level of service and
experience. Businesses need to get the foundations right and today’s
reality of immediate need is making that possible.
Navigating the early days to maintain operational effectiveness
These
are challenging times for any business operation. Being able to give
employees and customers a sense of continuity comes second only to
keeping them safe. As businesses explore ways of balancing the two,
remote working is coming to the fore. All enterprises face a significant
period of uncertainty, which is why it’s vital that the decisions they
make now, and how they establish their organisation to work in a
decentralised, offsite system, provide the foundations for whatever lies
ahead and provides an opportunity to future-proof too. That means a
digital workspace that offers secure access to the applications and
services employees need, irrespective of device or location.
