Ahead of the Black Friday retail frenzy, FNB is rolling out an Online Secure authentication service to all merchants and individual customers to provide an additional layer of security for digital transactions.
Online Secure, widely known as 3D Secure, is the process of authenticating a cardholder during an ecommerce transaction. In line with industry requirements, FNB has upgraded all merchants and card holders to Online Secure authentication to ensure enhanced user experience, security and flexibility.
Effectively, FNB customers will now have to authenticate themselves when making online purchases.
Customers
previously received a One Time Pin (OTP) via SMS or email when they
performed an online purchase. From 10 November, all customers now
receive a push notification
on their phone on the verified FNB App to authenticate the purchase.
If
the customer does not have the FNB App or does not respond to the FNB
App push message to approve their online purchase, they will receive the
OTP via SMS, App messaging
and by logging onto Online Banking messaging. Receiving OTP via email is
being discontinuedin line with the bank’s strategy to discontinue communication via this format for safety measures.
“The
enhanced security features will go a long way in protecting our
customers from potential fraud, more so now that we’ve seen a big
migration from our customers to
digital channels,” says Chris Labuschagne, CEO of FNB Card.
“The impact of Covid-19 and the lockdown restrictions have encouraged
customers to consider convenient and safer ways to manage their lives.
In line
with our commitment to customer-centricity, we want to ensure that our
customers can rely on our trusted platform when making purchases.”
Where
FNB is satisfied that the online purchase is secure, customers will not
be required to approve their purchase. This will result in fast secure
authentication, especially
during busy periods like Black Friday and Cyber Monday.
In
addition, the bank now allows customers to update their Online Secure
contact details via the FNB App. Updating of Online Secure via Online
Banking and Call Centre
will also be discontinued.
“We
encourage customers to opt for convenient and safer ways to shop during
Black Friday in line with Covid-19 safety guidelines,” says Labuschagne.
“More importantly, many local retailers have begun offering Black Friday
specials much earlier than usual to improve the shopping experience for
consumers. We also encourage customers to use trusted platforms when
shopping online and remind everyone to always
keep information such as PINs and passwords safe and to only
authenticate transactions they have initiated. We remind customers that
FNB will never request their private information such as a One Time PIN
or their card PIN for any reason.”
These updates will further enable customers to complete transactions when shopping online through new payment methods such as digital wallets, QR code and mobile payments from Apps. FNB provided this information:
Scan to Pay
- The cardholder will open up the FNB App
- The cardholder will navigate to FNB Pay and select ‘Scan to Pay’
- The
phone camera will open for the cardholder to scan the QR code on the
web page. The cardholder will select which account they want to make the
payment from
- Cardholder confirms payment
Payment request
- The cardholder will receive a push notification on their phone from the FNB App
- The cardholder will log into the FNB App
- Cardholder selects ‘Pay now’. The cardholder will select which account they want to make the payment from
- Cardholder confirms payment
