Connect with us

Featured

This is how Uber drivers are rating you

Published

on

Most people using Uber know they can rate their driver, but few know their drivers give passengers a rating too. This is how you can find yours.

Many riders use Uber often enough to know that at the end of a trip, one needs to rate their driver. What many riders don’t know, is that it’s a two-way street.

Uber implemented the five star rating system to ensure mutual respect between driver-partners and riders on the platform because, says Uber, it is deeply committed to the safety of both riders and driver-partners on the platform. The system assists riders when they have a concern with a trip but is also in place to assist driver-partners should they encounter issues of their own, or even in the worst case, a difficult rider.

The five star rating system is therefore twofold: riders rate their driver-partners and they in turn rate their riders after a trip has come to an end. Riders can check their rating on the app by going to the Menu > Help > Account and Payment > Account Setting and Rating > I’d like to know my rating. The feedback system allows both parties to provide feedback in order to keep standards up and address any issues along the way.

However, these five stars mean more to a driver-partner than just a thumbs up or some constructive criticism – these stars accumulate to reflect the overall service levels of a driver-partner. So when you give a driver-partner one star, that impacts not just that one trip, but the overall rating the driver-partner has.

Should a driver-partner’s rating drop below average they are asked to go to Uber’s office so the team can provide the driver with some tailored feedback to improve their service for their customers. If ratings do not improve, the driver-partner may have his access to the platform deactivated indefinitely. Furthermore, should Uber receive worrying feedback from a rider, the driver-partner has his account deactivated until the issue has been resolved.

The star rating also affects the driver-partner’s future opportunities on the Uber platform. Last year, Uber and WesBank launched a vehicle solutions programme that offers existing driver-partners access to a specially designed full maintenance lease programme from WesBank, enabling them to gain access to a vehicle at preferential rates, with a view to establishing their own passenger transport business in partnership and with the help of Uber’s technology. The programme is not based on credit ratings, but rather eligibility is determined by WesBank based on their established earnings and quality record with Uber. Rider feedback and star ratings are considered for the quality record.

Therefore the star rating is more than just a way to tell a driver-partner’s how much a rider liked their service, or if they were a little slow to get to a destination. Next time you rate your trip, consider what your rating means to your driver-partner before clicking on those stars.

Featured

Now download a bank account

Absa has introduced an end-to-end account opening for new customers, through the Absa Banking App, which can be downloaded from the Android and Apple app stores. This follows the launch of the world first ChatBanking on WhatsApp service.

Published

on

This “download your account” feature enables new customers to Absa, to open a Cheque account, order their card and start transacting on the Absa Banking App, all within minutes, from anywhere and at any time, by downloading it from the App stores.

“Overall, this new capability is not only expected to enhance the customer’s digital experience, but we expect to leverage this in our branches, bringing digital experiences to the branch environment and making it easier for our customers to join and bank with us regardless of where they may be,” says Aupa Monyatsi, Managing Executive for Virtual Channels at Absa Retail & Business Banking.

“With this innovation comes the need to ensure that the security of our customers is at the heart of our digital experience, this is why the digital onboarding experience for this feature includes a high-quality facial matching check with the Department of Home Affairs to verify the customer’s identity, ensuring that we have the most up to date information of our clients. Security is supremely important for us.”

The new version of the Absa Banking App is now available in the Apple and Android App stores, and anyone with a South African ID can become an Absa customer, by following these simple steps:

  1. Download the Absa App
  2. Choose the account you would like to open
  3. Tell us who you are
  4. To keep you safe, we will verify your cell phone number
  5. Take a selfie, and we will do facial matching with the Department of Home Affairs to confirm you are who you say you are
  6. Tell us where you live
  7. Let us know what you do for a living and your income
  8. Click Apply.

 

Continue Reading

Featured

How we use phones to avoid human contact

A recent study by Kaspersky Lab has found that 75% of people pick up their connected device to avoid conversing with another human being.

Published

on

Connected devices are becoming essential to keeping people in contact with each other, but for many they are also a much-needed comfort blanket in a variety of social situations when they do not want to interact with others. A recent survey from Kaspersky Lab has confirmed this trend in behaviour after three-quarters of people (75%) admitted they use a device to pretend to be busy when they don’t want to talk to someone else, showing the importance of keeping connected devices protected under all circumstances. 

Imagine you’ve arrived at a bar and you’re waiting for your date. The bar is busy, and people are chatting all around you. What do you do now? Strike up a conversation with someone you don’t know? Grab your phone from your pocket or handbag until your date arrives to keep yourself busy? Why talk to humans or even make eye-contact with someone else when you can stare at your connected device instead?

The truth is, our use of devices is making it much easier to avoid small talk or even be polite to those around us, and new Kaspersky Lab research has found that 72% of people use one when they do not know what to do in a social situation. They are also the ‘go-to’ distraction for people even when they aren’t trying to look busy or avoid someone’s eye. 46% of people admit to using a device just to kill time every day and 44% use it as a daily distraction.

In addition to just being a distraction, devices are also a lifeline to those who would rather not talk directly to another person in day-to-day situations, to complete essential tasks. In fact, nearly a third (31%) of people would prefer to carry out tasks such as ordering a taxi or finding directions to where they need to go via a website and an app, because they find it an easier experience than speaking with another person.

Whether they are helping us avoid direct contact or filling a void in our daily lives, our constant reliance on devices has become a cause for panic when they become unusable. A third (34%) of people worry that they will not be able to entertain themselves if they cannot access a connected device. 12% are even concerned that they won’t be able to pretend to be busy if their device is out of action.

Dmitry Aleshin, VP for Product Marketing, Kaspersky Lab said, “The reliance on connected devices is impacting us in more ways than we could have ever expected. There is no doubt that being connected gives us the freedom to make modern life easier, but devices are also vital to help people get through different and difficult social situations. No matter what your ‘connection crutch’ is, it is essential to make sure your device is online and available when you need it most.”

To ensure your device lifeline is always there and in top health – no matter what the reason or situation – Kaspersky Security Cloud keeps your connection safe and secure:

·         I want to use my device while waiting for a friend – is it secure to access the bar’s Wi-Fi?

With Kaspersky Security Cloud, devices are protected against network threats, even if the user needs to use insecure public Wi-Fi hotspots. This is done through transferring data via an encrypted channel to ensure personal data safety, so users’ devices are protected on any connection.

·         Oh no! I’m bored but my phone’s battery is getting low – what am I going to do?

Users can track their battery level thanks to a countdown of how many minutes are left until their device shuts down in the Kaspersky Security Cloud interface. There is also a wide-range of portable power supplies available to keep device batteries charged while on-the-go.

·         I’ve lost my phone! How will I keep myself entertained now?

Should the unthinkable happen and you lose or have your phone stolen, Kaspersky Security Cloud can track and protect your device from data breaches, for complete peace of mind. Remote lock and locate features ensure your device remains secure until you are reunited.

 

Continue Reading

Trending

Copyright © 2018 World Wide Worx