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Why wearables make sense in any business

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Research shows that businesses spend 86% of their time on data input with employees waiting hours to be have access to that info. SANDRA CROUS, VP for Midmarket Africa & Middle East at Sage, believes that wearable or connected devices will have a dramatic decrease on the time taken for this data to be actionable.

Business owners and managers are sceptical about the hype around wearable computing, and rightly so. After all, the first incarnation of the Google Glass eyewear was an experiment that mostly failed, and while the Apple Watch has its fans, it’s safe to say that it has yet to set the world on fire.

Most businesspeople and employees will welcome slick, simple and connected wearable apps and devices that make their lives easier. Our global research shows that the average business spends 86% of its time on data entry and low-value tasks. Teams are forced to wait for between three and 24 hours for access to information about the business. And while this average business uses 13 different apps, only five are connected.

The growing maturity of wearable technologies offers solutions to these challenges. Google has now  reconceptualised Google Glass as a solution for industrial companies, with the new Glass Enterprise Edition headset, which will augment users’ vision by overlaying information onto what they see in the real world as they work.

Genuinely useful software emerges

In addition to the innovations we are seeing in wearable platforms, software developers are now putting more thought into how they can support wearable computers with genuinely useful applications. Next-generation cloud business solutions, like Sage Live, are optimised to work with wearable platforms like Apple Watch, giving you a convenient way to access or record information while you’re on the move.

While mobile phones and laptops gave us mobility, wearables now mean you can react instantaneously to business updates – and this can have a significant impact on your bottom line. For example, we envisage people enjoying features like these in the near future:

  • A procurement officer sees your purchase order alert on her smartwatch, and can discretely approve it while she’s sitting in a meeting.
  • Your sales manager gets an alert when a popular item is out of stock, so that he doesn’t sell something you don’t have in your inventory at his customer meeting; meanwhile, the merchandising team can be alerted to order more stock of the hot product.
  • Your technical team gets notified the moment a big order comes in so that they can allocate an engineer to do the installation.
  • The customer service head receives a message when an important customer has escalated a complaint.

Everywhere you go, take your business with you

Wearables free you from having to carry around a laptop, tablet, or even smartphone, while ensuring you can still access e-mail, make phone calls, or check your schedule. They also allow you to approve information straightaway – so you don’t need to take out your laptop to approve a receipt while you’re with a client.

Most new technologies go through a cycle of hype and disappointment before they become truly useful and mainstream—and wearables are not an exception to this rule. But we are starting to see them become as cool and useful as the fitness wearable you use to track your calorie intake and your cycling performance during your leisure time. Wearables will play as major a role in the future of accountancy, just as tablets and smartphones before them.

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Legion gets a pro makeover

Lenovo’s latest Legion gaming laptop, the Y530, pulls out all the stops to deliver a sleek looking computer at a lower price point, writes BRYAN TURNER

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Gaming laptops have become synonymous with thick bodies, loud fans, and rainbow lights. Lenovo’s latest gaming laptop is here to change that.

The unit we reviewed housed an Intel Core i7-8750H, with an Nvidia GeForce GTX 1060 GPU. It featured dual storage, one bay fitted with a Samsung 256GB NVMe SSD and the other with a 1TB HDD.

The latest addition to the Legion lineup has become far more professional-looking, compared to the previous generation Y520. This trend is becoming more prevalent in the gaming laptop market and appeals to those who want to use a single device for work and play. Instead of sporting flashy colours, Lenovo has opted for an all-black computer body and a monochromatic, white light scheme. 

The laptop features an all-metal body with sharp edges and comes in at just under 24mm thick. Lenovo opted to make the Y530’s screen lid a little shorter than the bottom half of the laptop, which allowed for more goodies to be packed in the unit while still keeping it thin. The lid of the laptop features Legion branding that’s subtly engraved in the metal and aligned to the side. It also features a white light in the O of Legion that glows when the computer is in use.

The extra bit of the laptop body facilitates better cooling. Lenovo has upgraded its Legion fan system from the previous generation. For passive cooling, a type of cooling that relies on the body’s build instead of the fans, it handles regular office use without starting up the fans. A gaming laptop with good passive cooling is rare to find and Lenovo has shown that it can be achieved with a good build.

The internal fans start when gaming, as one would expect. They are about as loud as other gaming laptops, but this won’t be a problem for gamers who use headsets.

Click here to read about the screen quality, and how it performs in-game.

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Serious about security? Time to talk ISO 20000

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By EDWARD CARBUTT, executive director at Marval Africa

The looming Protection of Personal Information (PoPI) Act in South Africa and the introduction of the General Data Protection Regulation (GDPR) in the European Union (EU) have brought information security to the fore for many organisations. This in addition to the ISO 27001 standard that needs to be adhered to in order to assist the protection of information has caused organisations to scramble and ensure their information security measures are in line with regulatory requirements.

However, few businesses know or realise that if they are already ISO 20000 certified and follow Information Technology Infrastructure Library’s (ITIL) best practices they are effectively positioning themselves with other regulatory standards such as ISO 27001. In doing so, organisations are able to decrease the effort and time taken to adhere to the policies of this security standard.

ISO 20000, ITSM and ITIL – Where does ISO 27001 fit in?

ISO 20000 is the international standard for IT service management (ITSM) and reflects a business’s ability to adhere to best practice guidelines contained within the ITIL frameworks. 

ISO 20000 is process-based, it tackles many of the same topics as ISO 27001, such as incident management, problem management, change control and risk management. It’s therefore clear that if security forms part of ITSM’s outcomes, it should already be taken care of… So, why aren’t more businesses looking towards ISO 20000 to assist them in becoming ISO 27001 compliant?

The link to information security compliance

Information security management is a process that runs across the ITIL service life cycle interacting with all other processes in the framework. It is one of the key aspects of the ‘warranty of the service’, managed within the Service Level Agreement (SLA). The focus is ensuring that the quality of services produces the desired business value.

So, how are these standards different?

Even though ISO 20000 and ISO 27001 have many similarities and elements in common, there are still many differences. Organisations should take cognisance that ISO 20000 considers risk as one of the building elements of ITSM, but the standard is still service-based. Conversely, ISO 27001 is completely risk management-based and has risk management at its foundation whereas ISO 20000 encompasses much more

Why ISO 20000?

Organisations should ask themselves how they will derive value from ISO 20000. In Short, the ISO 20000 certification gives ITIL ‘teeth’. ITIL is not prescriptive, it is difficult to maintain momentum without adequate governance controls, however – ISO 20000 is.  ITIL does not insist on continual service improvement – ISO 20000 does. In addition, ITIL does not insist on evidence to prove quality and progress – ISO 20000 does.  ITIL is not being demanded by business – governance controls, auditability & agility are. This certification verifies an organisation’s ability to deliver ITSM within ITIL standards.

Ensuring ISO 20000 compliance provides peace of mind and shortens the journey to achieving other certifications, such as ISO 27001 compliance.

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