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Why wearables make sense in any business

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Research shows that businesses spend 86% of their time on data input with employees waiting hours to be have access to that info. SANDRA CROUS, VP for Midmarket Africa & Middle East at Sage, believes that wearable or connected devices will have a dramatic decrease on the time taken for this data to be actionable.

Business owners and managers are sceptical about the hype around wearable computing, and rightly so. After all, the first incarnation of the Google Glass eyewear was an experiment that mostly failed, and while the Apple Watch has its fans, it’s safe to say that it has yet to set the world on fire.

Most businesspeople and employees will welcome slick, simple and connected wearable apps and devices that make their lives easier. Our global research shows that the average business spends 86% of its time on data entry and low-value tasks. Teams are forced to wait for between three and 24 hours for access to information about the business. And while this average business uses 13 different apps, only five are connected.

The growing maturity of wearable technologies offers solutions to these challenges. Google has now  reconceptualised Google Glass as a solution for industrial companies, with the new Glass Enterprise Edition headset, which will augment users’ vision by overlaying information onto what they see in the real world as they work.

Genuinely useful software emerges

In addition to the innovations we are seeing in wearable platforms, software developers are now putting more thought into how they can support wearable computers with genuinely useful applications. Next-generation cloud business solutions, like Sage Live, are optimised to work with wearable platforms like Apple Watch, giving you a convenient way to access or record information while you’re on the move.

While mobile phones and laptops gave us mobility, wearables now mean you can react instantaneously to business updates – and this can have a significant impact on your bottom line. For example, we envisage people enjoying features like these in the near future:

  • A procurement officer sees your purchase order alert on her smartwatch, and can discretely approve it while she’s sitting in a meeting.
  • Your sales manager gets an alert when a popular item is out of stock, so that he doesn’t sell something you don’t have in your inventory at his customer meeting; meanwhile, the merchandising team can be alerted to order more stock of the hot product.
  • Your technical team gets notified the moment a big order comes in so that they can allocate an engineer to do the installation.
  • The customer service head receives a message when an important customer has escalated a complaint.

Everywhere you go, take your business with you

Wearables free you from having to carry around a laptop, tablet, or even smartphone, while ensuring you can still access e-mail, make phone calls, or check your schedule. They also allow you to approve information straightaway – so you don’t need to take out your laptop to approve a receipt while you’re with a client.

Most new technologies go through a cycle of hype and disappointment before they become truly useful and mainstream—and wearables are not an exception to this rule. But we are starting to see them become as cool and useful as the fitness wearable you use to track your calorie intake and your cycling performance during your leisure time. Wearables will play as major a role in the future of accountancy, just as tablets and smartphones before them.

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Epic Games brings a
Nite-mare to Android

Epic Games’ decision to not publish games through Google Play inadvertently opens a market to Android virus makers, writes BRYAN TURNER.

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Epic Games, the creator of Fortnite, decided to take the high road by skipping Google Play’s app distribution market and placing a third-party installer for its games on its website. While this is technically fine, it is not recommended for the average user, because allowing third-party installers on one’s smartphone opens up the possibility of non-signed and malicious software to be run on the smartphone. 

In June, malware researchers at ESET warned Android gamers that malicious fake versions of the Fortnite app had been created to steal personal information or damage smartphones. A malware researcher demonstrated how the fake applications works in the Tweet below.

While the decision to bypass Google Play was a bold move on Epic Games’ part, it has been a long time coming for app developers to move their premium apps off Google’s Play Store. The two major app distributors, Google Play and Apple’s App Store, take a 30% cut of every purchase made through their app distribution platforms. 

The App Store is currently the only way to get apps on a non-modified iOS device, which is why Epic Games had no choice for Fortnite to be in the App Store. On the other hand, Android phones can install packages downloaded through the browser, which makes the Play Store almost unnecessary for the gaming company. 

The most interesting part of this development is that Google is not the “bad guy” and Epic Games is no saviour to other game developers. Epic Games is a company with a multi-billion dollar valuation and has resources like large-scale servers to distribute and update its games, a big marketing budget to ensure everyone knows how to get its games, and server security to protect against malware. 

Resources of this scale allow the game company to turn a cold shoulder to Google’s Play Store distribution and focus on its own, in-house solution. 

That said, installing packages without the Google Play Store must be done carefully, and it is essential to do homework on where a package is downloaded. Moreover, when a package is installed outside of the Google Play Store, a security switch to block the installation of third party apps must be turned off. This switch should be turned back on immediately after the third party package is installed. 

This complex amount of steps makes it less worthwhile to install third party apps, in favour of rather waiting for them to reach the Play Store.

From a consumer perspective, ESET recommends not installing packages outside of the Google Play Store and to ignore advertisements to download the game from other sources.

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How to take on IoT

The Internet of Things (IoT) is coming, whether you like it or not and organisations today will look to platforms and services that help them manage and analyse the streams of data coming from connected devices, says RONALD RAVEL, Director B2B South Africa, Toshiba South Africa.

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Today, we are witnessing an explosion in IoT deployments and solutions and are moving towards a world where almost everything you can imagine will be connected. While this opens the door to many possibilities it also comes with its own challenges such as privacy and security.

The Internet has become an integral part of everyday life; it has been a free for all on a daily basis. IoT is a difficult concept for many people to wrap their minds around. Essentially, nearly every business will be affected.

Managing vast quantities of data across increasingly mobile workforces can be tremendously beneficial if done well, but equally can be cumbersome and ineffective if not managed properly. This is why technologies such as mobile edge computing are becoming increasingly popular, helping to increase the prevalence of secure mobile working and data management in the age of IoT.

Unlocking IoT

The evolution of IoT, despite rapid and ongoing technological innovation, is still very much in its fledgling stages. Its potential, though, is demonstrated by the fact that by 2020, Bain anticipates a significant shift in uptake, with roughly 80 per cent of adoptions at that point to have progressed to the stage of either ‘proof of concept’ or extensive implementation. This means that technological innovation in IoT for the enterprise is progressing at a similarly fast rate with many of these solutions being developed with utilities, engineering, manufacturing and logistics companies in mind.

Processing at the edge

For IoT to be adopted at the rate predicted, technology which does not overwhelm current or even legacy systems must be implemented. Mobile edge computing solves this. Such solutions offer processing power at the edge of the network, helping firms with a high proportion of mobile workers to reduce operational strain and latency by processing the most critical data at the edge and close to its originating source. Relevant data can then be sent to the cloud for observation and analysis, thereby reducing the waves of ‘data garbage’ which has to be processed by cloud services.

A logistics manager can feasibly monitor and analyse the efficiency of warehouse operations, for example, with important data calculations carried out in real-time, on location, and key data findings then sent to the cloud for centrally-located data scientists to analyse.

The work of wearables

The potential of IoT means it not only has the scope to change the way people work, but also where they work. While widespread mobile working is a relatively new trend in industries such as banking and professional services, for CIOs in sectors where working on the move is inherent – such as logistics and field maintenance – mobility is high on the agenda.

Wearables – and specifically smart glasses – have started to gain traction within the business world. With mobile edge computing solutions acting as the gateway, smart glasses such as Toshiba’s assisted reality AR 100 viewer solution have been designed to benefit frontline and field-based workers in industries such as utilities, manufacturing and logistics. In the renewable energy sector, for example, a wind turbine engineer conducting repairs may use assisted reality smart glasses to call up the schematics of the turbine to enable a hands-free view of service procedures. This means that when a fault becomes a barrier to repair, the engineer is able to use collaboration software to call for assistance from a remote expert and have additional information sent through, thereby saving time and money by eradicating the need for extra personnel to be sent to the site.

The time is ripe for organisations to look to exploit the age of IoT to improve the productivity and safety of their workers, as well as the end service delivered to customers. In fact, Toshiba’s recent ‘Maximising Mobility’ report found that 49 per cent of organisations believe their sector can benefit from the hands-free functionality of smart glasses, while 47 per cent expect them to deliver improved mobile working and 41 per cent foresee better collaboration and information sharing. Embracing IoT technologies such as mobile edge computing and wearable solutions will be an essential step for many organisations within these verticals as they look to stay on top of 21st century working challenges.

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