Organisations are not always aware of the cost a security breach, as the ripple effects of cybercrime are often more damaging than the actual theft of information, writes DOROS HADJIZENONOS, Country Manager of Check Point.
The cost of any type of theft is often a lot higher than just the value of the stolen goods. If your house was broken into, you would feel violated. While your insurance company would reimburse you for the items stolen, you might not have the same sense of security as you did before the break-in. To feel more secure, you might invest in security system upgrades and even change your habits, like going out less often or not coming home in the dark. At the end of the day, you end up spending more – and not necessarily just money – in order to feel safe again.
Corporate breaches are no different and the ripple effects of cybercrime are often more damaging than the actual theft of information. The loss of confidence – both from your company and your customers – make you overspend on security solutions, feel obligated to pay impacted suppliers and cause your customers to flee.
Tallying the cost of cybercrime
According to the Ponemon Institute, the average cost of a data breach is $154 (R2,180) per record. With many incidents involving thousands or even millions of records, the average cost of a single breach is often in the region of $3.79 million. The initial “splash” costs of a breach – when the stone first hits the water – includes several direct expenses:
- The value of stolen intellectual property
- Downtime analysing, repairing and refortifying all compromised systems
- Checking all systems for additional infections
- Restoring systems from backups and checking backups for vulnerabilities
- Changing security procedures and training personnel on new safeguards
The less obvious “ripple” costs, however, can quickly overshadow these direct costs, and include:
- Reputational damage. Brand value decreases 21% as a direct result of a security breach.
- Loss of business resulting from breach of trust. Research found that 73% of US customers switch their financial service provider due to personal data theft, and 44% of financial services companies reported business loss of 20% or more due to reputation issues.
- Knock-on attacks. People often use the same passwords to access different websites. Stolen passwords from one site are used in multiple breaches targeting other sites.
- Disruption caused to other businesses, such as suppliers and partners. In the case of critical infrastructure, if one grid goes offline, hundreds or thousands of businesses could be impacted in ways not easily quantified.
In 2013, US retail chain Target suffered a data loss event in which 40 million debit and credit card records were stolen. Direct expenses added up to $248 million over two years but some sources estimate costs will exceed $2.2 billion when including losses from fraudulent charges, reimbursing suppliers, and penalties from class action lawsuits.
The ripple effects to company reputation are difficult to estimate, but very real. If a company has strong customer support and handles the situation carefully, customers may be shaken but not leave.
Organisations can protect themselves by taking a holistic approach to security instead of patching together point solutions, and by focusing on threat prevention as opposed to threat detection and remediation. To further reduce risk, they should include data loss prevention in the security mix and use best practices when configuring security.
When considering their cybersecurity goals, organisations should ask the following questions:
- Understand the situation. How confident are we that our cybersecurity is effective against zero-day threats? How well trained are my employees about cyber threats and the potential consequences of their actions?
- See what’s coming. Do we have clear visibility of log activity in all of our network segments?
- Secure workloads not servers. Do the workloads I run in virtual, cloud and software-defined environments receive the same protections as workloads run in my data centre?
- Get prepared. Do the company’s policies protect information and resources in all environments? How is the executive leadership informed about the current threat level and potential business impact of cyber-attacks?
The volume of attacks and attack points requires complete visibility into operations and centralised security management, but not complete transparency. Security officers should be cautious about exposing protection methods or discussing attack details because when cybercriminals see where attacks have an impact, they adapt their tactics. Because of this, organisations – especially financial institutions – now share attack information through shared threat intelligence feeds. Since most hackers use the same successful attack methods against multiple victims, it increases their costs if a hack method only works once. The more expensive hacking is, the lower the number of hackers, making everyone safer.
Legion gets a pro makeover
Lenovo’s latest Legion gaming laptop, the Y530, pulls out all the stops to deliver a sleek looking computer at a lower price point, writes BRYAN TURNER
Gaming laptops have become synonymous with thick bodies, loud fans, and rainbow lights. Lenovo’s latest gaming laptop is here to change that.
The unit we reviewed housed an Intel Core i7-8750H, with an Nvidia GeForce GTX 1060 GPU. It featured dual storage, one bay fitted with a Samsung 256GB NVMe SSD and the other with a 1TB HDD.
The latest addition to the Legion lineup has become far more professional-looking, compared to the previous generation Y520. This trend is becoming more prevalent in the gaming laptop market and appeals to those who want to use a single device for work and play. Instead of sporting flashy colours, Lenovo has opted for an all-black computer body and a monochromatic, white light scheme.
The laptop features an all-metal body with sharp edges and comes in at just under 24mm thick. Lenovo opted to make the Y530’s screen lid a little shorter than the bottom half of the laptop, which allowed for more goodies to be packed in the unit while still keeping it thin. The lid of the laptop features Legion branding that’s subtly engraved in the metal and aligned to the side. It also features a white light in the O of Legion that glows when the computer is in use.
The extra bit of the laptop body facilitates better cooling. Lenovo has upgraded its Legion fan system from the previous generation. For passive cooling, a type of cooling that relies on the body’s build instead of the fans, it handles regular office use without starting up the fans. A gaming laptop with good passive cooling is rare to find and Lenovo has shown that it can be achieved with a good build.
The internal fans start when gaming, as one would expect. They are about as loud as other gaming laptops, but this won’t be a problem for gamers who use headsets.
Click here to read about the screen quality, and how it performs in-game.
Serious about security? Time to talk ISO 20000
By EDWARD CARBUTT, executive director at Marval Africa
The looming Protection of Personal Information (PoPI) Act in South Africa and the introduction of the General Data Protection Regulation (GDPR) in the European Union (EU) have brought information security to the fore for many organisations. This in addition to the ISO 27001 standard that needs to be adhered to in order to assist the protection of information has caused organisations to scramble and ensure their information security measures are in line with regulatory requirements.
However, few businesses know or realise that if they are already ISO 20000 certified and follow Information Technology Infrastructure Library’s (ITIL) best practices they are effectively positioning themselves with other regulatory standards such as ISO 27001. In doing so, organisations are able to decrease the effort and time taken to adhere to the policies of this security standard.
ISO 20000, ITSM and ITIL – Where does ISO 27001 fit in?
ISO 20000 is the international standard for IT service management (ITSM) and reflects a business’s ability to adhere to best practice guidelines contained within the ITIL frameworks.
ISO 20000 is process-based, it tackles many of the same topics as ISO 27001, such as incident management, problem management, change control and risk management. It’s therefore clear that if security forms part of ITSM’s outcomes, it should already be taken care of… So, why aren’t more businesses looking towards ISO 20000 to assist them in becoming ISO 27001 compliant?
The link to information security compliance
Information security management is a process that runs across the ITIL service life cycle interacting with all other processes in the framework. It is one of the key aspects of the ‘warranty of the service’, managed within the Service Level Agreement (SLA). The focus is ensuring that the quality of services produces the desired business value.
So, how are these standards different?
Even though ISO 20000 and ISO 27001 have many similarities and elements in common, there are still many differences. Organisations should take cognisance that ISO 20000 considers risk as one of the building elements of ITSM, but the standard is still service-based. Conversely, ISO 27001 is completely risk management-based and has risk management at its foundation whereas ISO 20000 encompasses much more
Why ISO 20000?
Organisations should ask themselves how they will derive value from ISO 20000. In Short, the ISO 20000 certification gives ITIL ‘teeth’. ITIL is not prescriptive, it is difficult to maintain momentum without adequate governance controls, however – ISO 20000 is. ITIL does not insist on continual service improvement – ISO 20000 does. In addition, ITIL does not insist on evidence to prove quality and progress – ISO 20000 does. ITIL is not being demanded by business – governance controls, auditability & agility are. This certification verifies an organisation’s ability to deliver ITSM within ITIL standards.
Ensuring ISO 20000 compliance provides peace of mind and shortens the journey to achieving other certifications, such as ISO 27001 compliance.