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The disturbing secret of ‘Do not disturb’ signs

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On average, a person gets interrupted every three minutes when working in an office. However this can be minimised, writes NORA INVEISS, as is evident in a recent social experiment conducted by MapOn.

Did you know that the average person gets interrupted every 3 minutes at work? From coworkers that want to chat, to incoming emails, to Facebook notifications, there’s no shortage of distractions in today’s workplace.

Working in an open office space can be especially distracting, as there’s nothing separating you from everybody else. And we at GreyNut can attest to that. Our open office plan allows for plenty of collaboration and communication, but we’ve all longed for some peace and quiet at some point.

The good news is that there are plenty of tools that can minimize interruptions. Our sister company, MapOn, decided to experiment with 3 of them: headphones, a Luxafor device, and a paper “do not disturb” sign. Here are the rules of the experiment:

  • 3 programmers (who are busy and prone to interruptions) participated. They were each given one tool to try out.
  • The programmers had one month to test the effectiveness of their assigned “do not disturb” indicator and report their findings.
  • 20% of their day needed to be kept open for communication and impromptu discussions.

Which method works best? And if you’re wondering how to minimize interruptions at your workplace, what would work for you?

0-10 days into the experiment

So far, so good for every method. The experiment is fresh and everybody in the office respects every “do not disturb” indicator. There was even a poster put up about what each Luxafor light means.

The test subjects (programmers) are happy and they report that interruptions have gone down by 75%.

11-20 days into the experiment

Disruptions are slowly increasing all around. About 10% of staff completely ignore each “do not disturb” indicator either because of an urgent need, or they simply don’t care. Everyone else continues to comply.

The programmer with the paper sign finds that it’s easy to forget setting up the sign in the morning. And he doesn’t always notice when it falls down.

The Luxafor poster is helpful in reminding people to not interrupt when the light is flashing red. There are people that interrupt anyway, but many hold off and remember that the light will turn green later. Since the Luxafor is automated, the programmer doesn’t forget to change from red or green depending on availability.

Headphones are the most effective so far, as everybody can see that the programmer wearing them doesn’t want to be interrupted. With music playing, he also doesn’t hear distractions going on around him. The only downsides are that the programmer is more isolated from the rest of the group, and he sometimes forgets to put headphones back on after taking them off.

20-30 days into the experiment

The “do not disturb” sign is now pretty much ignored by everybody. It gets dropped on the ground, forgotten about by the programmer, and ignored by everyone else.

The Luxafor and headphones continue to perform the same – interruptions are lower and both methods are easy to use. Since the experiment started, interruptions have gone down by 72%.

Which method works for you?

If you’re looking for ways to focus and avoid interruptions at work, each of the methods we tested has its pros and cons.

A paper sign is free and so long as people remember to actually use it and respect it, it’ll get the job done. The downside is that it’s easy to forget about, and people might not take it seriously.

Headphones are very effective. You can block out noise and coworkers won’t want to bother you when you have them on. The downsides are that a good pair is expensive, being cut off from the rest of the office feels isolating, and it’s easy to forget putting them back on after taking them off.

Plus, listening to music has different effects depending on the person listening and the task being completed. Some might find that music helps them work productively. Others might find it too distracting.

The Luxafor can be automated, so you won’t forget about setting it up. There are, of course, people who will ignore the red light and interrupt you anyway. The Luxafor can adapt to the Pomodoro technique for Mac users, so coworkers know that even if the light is red, they’ll be able to drop by and chat soon enough. One downside is that it still doesn’t block out the noise and potential distractions around you. But hopefully people will know not to chat with you when they know you need to focus (or you can always wear headphones!).

Finally, it depends on your company culture and the type of work you do. Creative professions might require more open communication and collaboration than data-entry work, for example. We also suggest adopting guidelines, and making sure everyone is on the same page about respecting other’s time and focus.

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Now download a bank account

Absa has introduced an end-to-end account opening for new customers, through the Absa Banking App, which can be downloaded from the Android and Apple app stores. This follows the launch of the world first ChatBanking on WhatsApp service.

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This “download your account” feature enables new customers to Absa, to open a Cheque account, order their card and start transacting on the Absa Banking App, all within minutes, from anywhere and at any time, by downloading it from the App stores.

“Overall, this new capability is not only expected to enhance the customer’s digital experience, but we expect to leverage this in our branches, bringing digital experiences to the branch environment and making it easier for our customers to join and bank with us regardless of where they may be,” says Aupa Monyatsi, Managing Executive for Virtual Channels at Absa Retail & Business Banking.

“With this innovation comes the need to ensure that the security of our customers is at the heart of our digital experience, this is why the digital onboarding experience for this feature includes a high-quality facial matching check with the Department of Home Affairs to verify the customer’s identity, ensuring that we have the most up to date information of our clients. Security is supremely important for us.”

The new version of the Absa Banking App is now available in the Apple and Android App stores, and anyone with a South African ID can become an Absa customer, by following these simple steps:

  1. Download the Absa App
  2. Choose the account you would like to open
  3. Tell us who you are
  4. To keep you safe, we will verify your cell phone number
  5. Take a selfie, and we will do facial matching with the Department of Home Affairs to confirm you are who you say you are
  6. Tell us where you live
  7. Let us know what you do for a living and your income
  8. Click Apply.

 

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How we use phones to avoid human contact

A recent study by Kaspersky Lab has found that 75% of people pick up their connected device to avoid conversing with another human being.

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Connected devices are becoming essential to keeping people in contact with each other, but for many they are also a much-needed comfort blanket in a variety of social situations when they do not want to interact with others. A recent survey from Kaspersky Lab has confirmed this trend in behaviour after three-quarters of people (75%) admitted they use a device to pretend to be busy when they don’t want to talk to someone else, showing the importance of keeping connected devices protected under all circumstances. 

Imagine you’ve arrived at a bar and you’re waiting for your date. The bar is busy, and people are chatting all around you. What do you do now? Strike up a conversation with someone you don’t know? Grab your phone from your pocket or handbag until your date arrives to keep yourself busy? Why talk to humans or even make eye-contact with someone else when you can stare at your connected device instead?

The truth is, our use of devices is making it much easier to avoid small talk or even be polite to those around us, and new Kaspersky Lab research has found that 72% of people use one when they do not know what to do in a social situation. They are also the ‘go-to’ distraction for people even when they aren’t trying to look busy or avoid someone’s eye. 46% of people admit to using a device just to kill time every day and 44% use it as a daily distraction.

In addition to just being a distraction, devices are also a lifeline to those who would rather not talk directly to another person in day-to-day situations, to complete essential tasks. In fact, nearly a third (31%) of people would prefer to carry out tasks such as ordering a taxi or finding directions to where they need to go via a website and an app, because they find it an easier experience than speaking with another person.

Whether they are helping us avoid direct contact or filling a void in our daily lives, our constant reliance on devices has become a cause for panic when they become unusable. A third (34%) of people worry that they will not be able to entertain themselves if they cannot access a connected device. 12% are even concerned that they won’t be able to pretend to be busy if their device is out of action.

Dmitry Aleshin, VP for Product Marketing, Kaspersky Lab said, “The reliance on connected devices is impacting us in more ways than we could have ever expected. There is no doubt that being connected gives us the freedom to make modern life easier, but devices are also vital to help people get through different and difficult social situations. No matter what your ‘connection crutch’ is, it is essential to make sure your device is online and available when you need it most.”

To ensure your device lifeline is always there and in top health – no matter what the reason or situation – Kaspersky Security Cloud keeps your connection safe and secure:

·         I want to use my device while waiting for a friend – is it secure to access the bar’s Wi-Fi?

With Kaspersky Security Cloud, devices are protected against network threats, even if the user needs to use insecure public Wi-Fi hotspots. This is done through transferring data via an encrypted channel to ensure personal data safety, so users’ devices are protected on any connection.

·         Oh no! I’m bored but my phone’s battery is getting low – what am I going to do?

Users can track their battery level thanks to a countdown of how many minutes are left until their device shuts down in the Kaspersky Security Cloud interface. There is also a wide-range of portable power supplies available to keep device batteries charged while on-the-go.

·         I’ve lost my phone! How will I keep myself entertained now?

Should the unthinkable happen and you lose or have your phone stolen, Kaspersky Security Cloud can track and protect your device from data breaches, for complete peace of mind. Remote lock and locate features ensure your device remains secure until you are reunited.

 

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