Social distance transforms doctors

How to get an online doctor’s appointment

There are seven steps to using the Discovery/Vodacom online doctor consultation:

1. Start the process by visiting Discovery’s COVID-19 information hub at https://www.discovery.co.za/corporate/coronavirus-covid19-disease or Vodacom’s website at https://www.vodacom.co.za/vodacom/coronavirus. Members of Discovery Health Medical Scheme can access the service through the Discovery app.
2. Utilise the COVID-19 self-screening risk assessment tool, by answering a few questions.
3. If you are confirmed as high risk of having COVID-19, a short registration and consent process on the DrConnect app will follow.
4. Book a virtual consultation with a doctor who is available to assess the need for COVID-19 testing.
5. If the doctor recommends testing, a photo of the completed pathology form will be sent to you by SMS, WhatsApp or email. The same process will apply to scripts for medicine.
6. Testing and collecting of medicine will be facilitated by the relevant essential healthcare service providers that you have to visit.
7. Doctors will receive test results electronically and can then advise if you should schedule follow-up appointments to discuss results and next steps.

Vodacom customers can get additional information and do a self-assessment via USSD by dialing *111#.

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