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Hospitality solutions should provide comfort and save costs

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In order to meet the ever growing demands of today’s travellers, technology in abundance is what makes a hotel function in modern times, writes MIKE VAN LIER, Director of Enterprise Business Division at Samsung Electronics South Africa.

From the moment a guest checks into a hotel until the time they leave, they encounter technology on various levels. Some are plainly obvious, such as screens and PCs installed at the reception desk, but there are also the not-so-obvious technology that makes guests’ stay more pleasurable, but they are unaware of it.

Nowadays every guest expects Wi-Fi when booking into a hotel. It has become an accepted standard and something that can’t do without. However, what might not be so clear is that once guests enter the hotel’s Wi-Fi environment, their mobile phone can be converted into a seamless extension of the hotel’s internal switchboard or PABX. This renders hostel guests’ communication fast and efficient. Apart from being a useful and time-saving service to guests, this system offers the hotel management and staff benefits as well. Likewise, in the background the hotel employees are able to communicate with each other via their mobile phones, without the exorbitant costs of cellphone call fees. This can amount to huge cost savings for the hotel, considering the number of calls between staff on a daily basis. Samsung’s Fixed Mobile Convergence, PABX and Wi-Fi solutions afford hotels and the hospitality industry this functionality.

Large format display screens are becoming much more prevalent in hotels and restaurants globally. These displays offer the perfect solution to present a myriad of information, such as conferences which might be taking place at a hotel or the foreign currency rates of exchange. All of these displays care controlled from a central point within the hotel that allows for comfortable and effective content management.

In addition, some hotels that have adopted Samsung’s Large Format Displays have used these to function as digital wall paper that can be changed to reflect any mood, season or event taking place in their lobbies, such as the Metropolitan hotel in Las Vegas.

The TV is another discreet technology that can be found within hotel rooms. Once guests enter their bedroom they expect a television set. Samsung’s unique range of Hotel TVs not only allow guests to watch normal programming and movies, but also to wirelessly connect their IOS and Android smart devices to play back their own music and videos on the TV ― known as BYOD (bring your own device). Through this solution guests are given more freedom and control over what content they want to consume and when they wish to consume it. In addition the hotel TVs can display the hotel’s entire directory of services that can easily be navigated by guests using the remote control. The traditional Guest Service Booklet in the hotel room can now be trashed and recycled in favour of a more current, eco-friendly and effective Samsung hotel TV solution.

Comfort is important within the hospitality industry and air-conditioning is most often overlooked in this instance. Air-conditioning consume huge amounts of energy leading to increased costs for a hotel. Samsung’s air-conditioning system however, provides an excellent energy efficient way of heating or cooling. Room air-conditioning settings as well as settings for public spaces in the hotel can be changed from a central point, either from within the hotel or from another location off-site.

Hotels are notoriously high paper usage environments with masses of staff carrying clip boards with endless check lists and reports. The large paper consumption should be a concern, as consumers are becoming more eco-friendly and actively seeking service providers who share the same belief. System printing solutions aimed at decreasing paper wastage and reducing printing costs is therefore a good investment. Samsung’s cloud and Tap & Print technology, using near field communications (NFC) not only benefits employees and the hotel, but also allows guests to securely print their documents at the hotel’s business center.

The hotel business has definitely expanded from its earlier sole provision of accommodation. There is now much more to consider in running such an enterprise effectively. Technology, visible or hidden, can play a big role in making the venture a success.

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Welcome to world of 2099

The world of 2099 will be unrecognisable from the world of today, but it can be predicted, says one visionary. ARTHUR GOLDSTUCK met him in Singapore.

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Futuristic structures tower over the landscape. Giant, alien-looking trees light up with dazzling colours amid the hundreds of plant species that grow up their trunks. Cosmetic stores sell their wares via public touch-screens, with products delivered instantly in drawers below the screens.

This is not a vision of the future. It is a sample of Singapore today. But it is also an inkling of the world we may all experience in the future.

Singapore was the venue, last week, of the World Cities Summit, where engineers, politicians, investors and visionaries rubbed shoulders as they talked about the strategies and policies that would enhance urban living in the future.

As part of the Summit, global payment technologies leader Mastercard hosted a small media briefing by one of Singapore’s leading thinkers about the future, Dr Damian Tan, managing director of Vickers Venture Partners. The company’s slogan “We invest in the extraordinary,” offers a small clue to Tan’s perspective.

“We look as far forward as 2099 because, as a venture capital firm, we invest in the long term,” he tells a group of journalists from Africa and the Middle East. “Companies explode in growth because there is value in the future. If there is no growth, they won’t explode.”

The big question that the Smart Cities Summit and Mastercard are trying to help answer is, what will cities look like in the year 2099? Tan can’t give an exact answer, but he offers a framework that helps one approach the question.

“If you want to look at 81 years into the future, and understand the change that will come, you need to double that amount and look into the past. That takes us to 1856. The difference between then and now is the difference you can expect between now and 2099.”

Click here or on the page link below to read on: Page 2: Soldiers and Health in 2099.

  •    Arthur Goldstuck is founder of World Wide Worx and editor-in-chief of Gadget.co.za. Follow him on Twitter on @art2gee and on YouTube

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Street art goes electric

Kaspersky Lab and British street artist D*Face have unveiled the first-ever “art helmet” design at the Formula E finale for electric cars in New York.

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The ‘Save The World’ helmets will be raced by DS Virgin Racing’s drivers, Sam Bird and Alex Lynn, as they traverse the New York street circuit during the final races of the Formula E season.

The announcement signals the first art helmet by a Formula E team, continuing the heritage of art in motorsport and the cybersecurity brand’s commitment to contemporary art, creativity and innovation. D*Face took inspiration from Kaspersky Lab’s tagline, “A Company To Save The World”, and hopes that his colourful work will inspire people to take positive action.

D*Face will announce his first-ever art car design with a custom-made livery for the DS Virgin Racing Team. Its design will be released at the “Art Goes Green” event after Saturday’s race. The helmets and art car are the latest installations in the “Save the World” collection, following a major permanent public mural that was installed in Brooklyn, New York, in May.

D*Face, whose real name is Dean Stockton, said: “It is exciting to work with Kaspersky Lab on this project and create art with a real message of hope for a better future. After all, this is our world and we need to look after it. It will take every one of us to make a real lasting, impactful change. I love the mentality of the DS Virgin Racing Team and that of Formula E by showcasing sport in a way that doesn’t harm the environment, but is still just as exhilarating and fun.

“It is time for us all to stand together and make a change… be that stopping data steals, climate change, plastic waste or using damaging fuels. I want everyone to make a pledge to do one thing that will help make a change.”

As a sponsor of DS Virgin Racing Team, Kaspersky Lab is responsible for protecting the team’s devices against cyber threats. The company sees the technical environment in the global sport of Formula E as the next frontier in furthering its research and development of new technologies to keep vehicles secure in the digital world.

Sylvain Filippi, Managing Director at DS Virgin Racing, said: “The whole team fully supports this great initiative and our thanks got to Kaspersky and D*Face for their collaboration. It’s an honour to have such an innovative artist bring his talents to bear in our team ahead of the season-finale; the car, drivers’ crash helmets and mural all look amazing.”

Aldo Fucelli Pessot del Bo, Head of Global Partnerships and Sponsorships at Kaspersky Lab added: “There is a need for innovation on a global scale, both in contemporary art and in the fast-growing sport of Formula E. Now, for the first time ever, Kaspersky Lab is proudly bringing together the two sectors in an effort to Save the World and unleash creativity, encourage freedom of expression and further innovation.”

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