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Hospitality solutions should provide comfort and save costs

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In order to meet the ever growing demands of today’s travellers, technology in abundance is what makes a hotel function in modern times, writes MIKE VAN LIER, Director of Enterprise Business Division at Samsung Electronics South Africa.

From the moment a guest checks into a hotel until the time they leave, they encounter technology on various levels. Some are plainly obvious, such as screens and PCs installed at the reception desk, but there are also the not-so-obvious technology that makes guests’ stay more pleasurable, but they are unaware of it.

Nowadays every guest expects Wi-Fi when booking into a hotel. It has become an accepted standard and something that can’t do without. However, what might not be so clear is that once guests enter the hotel’s Wi-Fi environment, their mobile phone can be converted into a seamless extension of the hotel’s internal switchboard or PABX. This renders hostel guests’ communication fast and efficient. Apart from being a useful and time-saving service to guests, this system offers the hotel management and staff benefits as well. Likewise, in the background the hotel employees are able to communicate with each other via their mobile phones, without the exorbitant costs of cellphone call fees. This can amount to huge cost savings for the hotel, considering the number of calls between staff on a daily basis. Samsung’s Fixed Mobile Convergence, PABX and Wi-Fi solutions afford hotels and the hospitality industry this functionality.

Large format display screens are becoming much more prevalent in hotels and restaurants globally. These displays offer the perfect solution to present a myriad of information, such as conferences which might be taking place at a hotel or the foreign currency rates of exchange. All of these displays care controlled from a central point within the hotel that allows for comfortable and effective content management.

In addition, some hotels that have adopted Samsung’s Large Format Displays have used these to function as digital wall paper that can be changed to reflect any mood, season or event taking place in their lobbies, such as the Metropolitan hotel in Las Vegas.

The TV is another discreet technology that can be found within hotel rooms. Once guests enter their bedroom they expect a television set. Samsung’s unique range of Hotel TVs not only allow guests to watch normal programming and movies, but also to wirelessly connect their IOS and Android smart devices to play back their own music and videos on the TV ― known as BYOD (bring your own device). Through this solution guests are given more freedom and control over what content they want to consume and when they wish to consume it. In addition the hotel TVs can display the hotel’s entire directory of services that can easily be navigated by guests using the remote control. The traditional Guest Service Booklet in the hotel room can now be trashed and recycled in favour of a more current, eco-friendly and effective Samsung hotel TV solution.

Comfort is important within the hospitality industry and air-conditioning is most often overlooked in this instance. Air-conditioning consume huge amounts of energy leading to increased costs for a hotel. Samsung’s air-conditioning system however, provides an excellent energy efficient way of heating or cooling. Room air-conditioning settings as well as settings for public spaces in the hotel can be changed from a central point, either from within the hotel or from another location off-site.

Hotels are notoriously high paper usage environments with masses of staff carrying clip boards with endless check lists and reports. The large paper consumption should be a concern, as consumers are becoming more eco-friendly and actively seeking service providers who share the same belief. System printing solutions aimed at decreasing paper wastage and reducing printing costs is therefore a good investment. Samsung’s cloud and Tap & Print technology, using near field communications (NFC) not only benefits employees and the hotel, but also allows guests to securely print their documents at the hotel’s business center.

The hotel business has definitely expanded from its earlier sole provision of accommodation. There is now much more to consider in running such an enterprise effectively. Technology, visible or hidden, can play a big role in making the venture a success.

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CES: So long, and thanks for all the beer!

Last week, the Las Vegas expo showed off its fun side with state-of-the-art technologies for enjoying beer, writes BRYAN TURNER

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From craft beer-making machines to robots that pour beer, CES had more beer than usual in Las Vegas last week. And even free beer if you found the right stand. Stampede’s saloon-style booth offered beer to visitors who tried out its latest drones, virtual reality, and other gaming products. No beer tech, though.

Here are some of the beer technologies that stood out:

LG HomeBrew – Craft beer made at home

LG’s HomeBrew craft beer-making machine,  debuted at CES 2019, brings the brewing process home thanks to single-use capsules,  a self-cleaning feature, and an algorithm optimised for fermentation. 

Like a Nespresso coffee machine, the beer maker uses capsules, which contain malt, yeast, hop oil and flavouring. At the press of a button, LG HomeBrew automates the whole procedure from fermentation and carbonation to ageing. A companion app lets users check HomeBrew’s status at any time during the process, from their handsets.

The beer machine not only offers a simple way to make craft beer, but also enhances the quality of beer it makes. The fermentation algorithm intelligently controls the fermenting process with precise temperature and pressure control. It automatically sanitises itself, using nothing more than hot water, ensuring everything is hygienically clean for the next batch.

Designed with discerning beer lovers in mind, HomeBrew allows for in-home production of batches of more than 4 litres of beer in a variety of styles. The following five distinctive, flavoured beers are available now: 

  • Hoppy American IPA
  • Golden American Pale Ale
  • Full-bodied English Stout
  • Zesty Belgian-style Witbier
  • Dry Czech Pilsner

The only catch? It takes about two weeks to make, depending on the beer type.

“LG HomeBrew is the culmination of years of home appliance and water purification technologies that we’ve developed over the decades,” said Dan Song, president of LG Electronics Home Appliance & Air Solutions Company. “Homebrewing has grown at an explosive pace, but there are still many beer lovers who haven’t taken the jump because of the barriers to entry, like complexity, and these are the consumers we think will be attracted to LG HomeBrew.”

Click here to read about the party speaker that holds beer and robots that pour beer.

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CES: Alienware gets Legend-ary

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At CES in Las Vegas last week, Dell’s Alienware released a family of high-end, thin, light, and affordable machines for both amateur and professional gamers – and a new identity.

Alienware marked CES 2019 as a brand milestone with the debut of a new design identity, Alienware Legend. It aims to set a new bar of excellence for what gamers want most – performance and function. Alienware says it evaluated multiple concepts and chose one that was the biggest and boldest departure from its current look.

Alienware Legend, says the company, stays true to the brand’s core design tenets, taking cues from its deep roots in sci-fi culture and its early industrial designs, to distinguish the brand from the rest of the industry. The new Legend design is optimised with cutting-edge thermal cooling technology to achieve and sustain overclocking power, improved AlienFX lighting, and ultra-thin screen borders. It also unveiled a new “three-knuckle hinge” design that reduces the overall dimension while creating a stronger assembly, all combining to yield a better gaming experience.

“We’re excited to come to this year’s CES with some truly groundbreaking products, next-gen software and strategic partnerships that will bring more people to experience PC gaming and advance the industry,” said Frank Azor, vice president and general manager of Alienware. “The legend design answers the call for more and better from our gaming community, and the new G Series laptops will make PC gaming even more accessible to those looking for high-performance gaming at a cost they can appreciate.”

Click here to read about Alienware Legend in action with the Area-51m and m-series laptops

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