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Dell puts Lab in Diepsloot

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Dell has recently installed a Learning Lab in Diepsloot housing a dozen computer workstations: networked to each other and to the Internet, and self-sustained through solar power.

Among the low-slung roofs of Diepsloot, next to the dust kicked up by playing children and bustling adults, stands a conspicuous metal container. Its past of carrying goods across oceans has been replaced, the roof now adorned with solar panels and windows letting light inside. The container’s massive doors are open, as inviting as its cool and calm colour scheme, and inside rows of computers beckon eager learners to join.

This is the Dell Learning Lab, an ambitious and successful project to bring digital technology wherever it is needed. Using the latest in technology efficiencies, a Learning Lab is home to a dozen computer workstations: networked to each other and to the Internet, and self-sustained through solar power.

But the reason why these Labs have been an incredible success is because they make sense on a local level, starting with the community first.

“I absolutely this solution,” said Natasha Reuben, Head of Transformation at Dell EMC South Africa. “It’s a fantastic way to not put pressure on a school or rural community in terms of electricity, as this solution is off the grid. More importantly, this little container has the potential to do so much. Kids can go in during the day and learn. They can code and play with new technology. In the evening the community has access to it. They can use it to find jobs and research.”

One example Reuben loves is that of an old grandmother, a Gogo, who joined her son at one of the Labs while he updated his CV. She tagged along not so much for the company, but to find new recipes online.  The depth of the kind of access to the internet and help that it brings is what the Learning Labs are setting out to achieve. 

Making Technology Matter

“Technology is forever changing and I think it is important to learn about technology like this,” said Ntale Mametse, a pupil at one of the labs. “It gets you to think about other careers that you didn’t know about before.”

Since launching in 2014, sixteen labs have been launched – some in Kenya and Nigeria, but the majority live across South Africa. Each is carefully chosen: Dell works with partners such as Change The World and Sci-Bono to find communities who want such facilities. It may seem like a given that anyone would approve of a lab, but there is considerably more nuance to such a project. Indeed, this is why many corporate social investment programmes fail: they take a parachute approach, the embodiment of ‘build it and they will come.’

In reality, if there is no sense of ownership from the community, the project inevitably fails. Instead of relying on the flawed determinism that technology will inevitably deliver good, asking what the community needs is crucial. Local organisations, churches and other groups are approached. But the foundation of this is the school where the Lab will be located. If the staff are not co-opted and given the lead on a Lab, it risks becoming a white elephant.

“I love the knowledge that we are gaining here, because it helps me integrate my lessons,” said Mike Masinge, a 19-year veteran teacher from Olifantsfontein. “It helps me teach to the best of my abilities.”

Each Lab is equipped to meet the varied demands and desires of a rising community. A curriculum is designed to help the studies of the pupils, and staff are assessed and trained to take advantage of the Lab’s services. But this goes further: Dell and its partners continuously evaluate the Labs and adjust them. At a high level every lab is scrutinised at least once a quarter, but on the ground it is a weekly and even daily activity.

The Labs are also always connected, enabling Dell administrators to know if there are technical problems. The computer equipment is continually monitored to ensure they are still working, a concept in business technology called ‘managed services.’

Community-Driven Success

But the fundamental success of the project is rooted in community support. It must be seen as having real value, which is why every Lab are available to the larger town beyond the school. Each container is also a wireless hotspot and locals are frequently engaged to see what they need from the container and if they grasp some of its potential. It’s forged a high degree of ownership with each Lab, down to community members guarding their local containers.

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“Most of our learners, if you ask them what is it that they get from the lab, they say they are getting more information, accessing books they don’t have,” said Sihlomo Puzam, one of the parents whose children frequent their local Lab. “It has changed my child’s life so much.”

Technology does not change the world. That is a myth, often told by those who live in the middle of a technology storm. But for those waiting at the edges for that rain to reach them, technology’s true purpose is clear: it’s a means to an end, to create a better life. Empowering people through technology, on their terms, is the key to success.

The Dell Learning Labs are proof of this. By putting the community first and providing technology that makes sense, not just tick a few altruistic boxes, is how real change happens. As new Labs arrive across the country, we all take a step closer towards a united and prosperous future.

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ConceptD: Creatives get a tech brand of their own

The unveiling of a new brand by Acer recognises the massive computing power needed in creative professions, writes ARTHUR GOLDSTUCK

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It’s a crisp Spring morning in Brooklyn. The regular water taxi from Manhattan pulls up at Duggal Greenhouse on the edge of the East River. It’s a building that symbolises the rejuvenation of Brooklyn as a hub of artistic and creative expression.

Inside the vast structure, global computer brand Acer is about to unveil its own tribute to creativity. Company CEO Jason Chen takes to the stage in faded blue jeans and brown t-shirt, underlining the connection of the event to the informality of the area.

“Brooklyn is become more and more diverse,” he tells a gathering of press from around the world, attending the Next@Acer media event. “It’s an area that is up and coming. It represents new lifestyles. And our theme today is turning a new chapter for creativity.”

Every year, Next@Acer is a parade of the cutting edge in gaming and educational laptops and computers. New devices from sub-brands like Predator, Helios and Nitro have gamers salivating. This year is no different, but there is a surprise in store, hinted in Chen’s introduction.

As a grand finale, he calls on stage Angelica Davila, whose day job is senior marketing manager for Acer Latin America. But she also happens to have a Masters degree in computer and electric engineering. A stint at Intel, where she joined a sales and marketing programme for engineers, set her on a new path.

Angelica Davila, marketing manager for Acer Latin America

For the last few months, she has been helping write Acer’s next chapter. She has shepherded into being nothing less than a new brand: ConceptD.

Click here to read more about ConceptD.

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Which voice assistant wins battle of translators?

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Take the most famous phrase from the Godfather – “I’m going to make him an offer he can’t refuse” – or “The only thing we have to fear is fear itself” from the inaugural address of US President Franklin Delano Roosevelt and see just how the virtual assistants do in translating them using their newly introduced Neural Machine Translation (NMT) capabilities. One Hour Translation (OHT), the world’s largest online translation service, conducted a study to find out just how accurate these new services are.

OHT used 60 sentences from movies and famous people ranging from the Godfather and Wizard of Oz to Neil Armstrong, the first man to set foot on the moon, US presidents Franklin Delano Roosevelt and John Fitzgerald Kennedy and historical figures like Leonardo da Vinci and Aesop. The sentences were translated by Google Assistant, Amazon’s Alexa and Apple’s Siri from English to French, Spanish, Chinese and German and then given to five professional translators for their assessment on a scale of 1-6. 

Google Assistant scored highest in three of the four languages surveyed – English to French, English to German and English to Spanish and second in English to Chinese.  Amazon’s Alexa, whose translation engine is powered by Microsoft Translator, was tops in the English to Chinese category. Apple’s Siri was second place in English to French and English to Spanish and third place in English to German and English to Chinese.  (See chart). All three virtual assistants are compatible with mobile phones.

“The automated assistants’ translation quality was relatively high, which means that assistants are useful for handling simple translations automatically,” says Yaron Kaufman, chief marketing officer and co-founder of OHT. He predicts that “there is no doubt that the use of assistants is growing rapidly, is becoming a part of our lives and will make a huge contribution to the business world.” 

A lot will depend on further improvements in NMT technology, which has revolutionized the field of translation over the past two years.  All the companies active in the field are investing large sums as part of this effort. “OHT is working with several of the leading NMT providers to improve their engines through the use of its hybrid online translation service that combines NMT and human post-editing,” notes Kaufman. He adds that this will no doubt have a huge impact on the use of assistants for translation purposes.

OHT has made a name for itself in assessing the level of translations by NMT engines.  Its ONEs Evaluation Score is a unique human-based assessment of the leading NMT engines conducted on a quarterly basis and used as an industry standard. 

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