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Cyber intelligence reveals #FeesMustFall agenda

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Cyber intelligence and analytics specialist, Snode, recently used its tools to analyse the #FeesMustFall protest and delve deeper within Twitter, offering enriched insight beyond 140 characters.

Social media platforms such as Twitter may be divisive, but its significance cannot be overlooked. Cyber intelligence and analytics specialist, Snode, believes the potential applications for social media are yet to be fully realised. “As a source of intelligence, Twitter is a valuable source of intelligence and it should be utilised by business and law enforcement. It is an open-source data-rich platform and needs to be leveraged in the best way possible,” notes CIO and co-founder of Snode, Nithen Naidoo.

Using the recent #FeesMustFall protests as a case study to showcase the enriched capabilities of cyber intelligence, Snode was able to apply its analytical tools to delve deeper into the anatomy of the Tweets, and even discover that outside influencers were making an impact.

The university fee protests are a hot topic of conversation in South Africa. The dialogue is been most prevalent on Twitter, where numerous messages have been exchanged under the guise of creating a discourse around the cost of tertiary education. Interestingly though, Snode’s analysts have unearthed some other key insights not obvious to most people.

Delving deeper

To gain a deeper understanding of the underlying forces driving the #FeesMustFall protests, Snode analysts have fused various social media conversations to identify emerging trends associated with, and patterns of behaviour fuelling, this massive campaign.

The most telling finding is that many of the tweets did not originate from the same location that the message was referencing. In particular, the majority of tweets mentioning the University of Witwatersrand were found to have been sent from Pretoria, nearly 65 kilometres away.

In fact, Snode detected an anomaly in which tweets from South Africa’s capital with the #FeesMustFall hashtag referenced Wits 14 times more than they did in their own city’s university protest. Accompanying this anomaly was the fact that only 3% of #FeesMustFall tweets came from users linked to the @WitsUniversity handle, as opposed to a staggering total of 94% from politically affiliated Twitter accounts.

According to Naidoo, it can be inferred that there was another agenda being played out, and the #FeesMustFall protests are being abused by some social media users to draw attention to other topics, ultimately misrepresenting the true aim of students.

True potential

While the potential for social media to be misused by a small percentage of users, Snode says that victims of crime and law enforcement have the ability to fight back. The company’s real time processing for example, can dissect a myriad of information contained within a Tweet, including a Twitter user’s (real) name, origin of the Tweet (longitude and latitude), device type (iPhone or Android), and place of residence (e.g. city or hometown).

“If users share an image on Twitter for example, the metadata contained within that photo can offer us a wide ranging array of insights,” says Naidoo. “There are a host of AI applications available, such as Russia’s FindFace, which allows users to scan a digital image of someone and then discover their online profile. There are therefore a number of tools on hand to benefit law enforcement as much as they do criminals,” he continued.

In the right hands, this kind of machine assisted analytics can empower social media platforms such as Twitter to help make data-driven decisions, notes Naidoo. In the US, a number of American agencies are already using deep analysis within Twitter to track down dissidents, according to Saudi scientist Hala Al-Dosari in a recent interview with Bloomberg Businessweek.

“South Africa needs to use available technology correctly, especially when it comes to tackling issues like crime within the country. With regard to socially relevant topics such as the student protests, having cyber intelligence at work can assist in gleaning vital insight. At Snode, we believe having such knowledge can not only help us understand the climate better, but also assist law enforcement and government services to predict and respond to critical events more efficiently,” says Naidoo.

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Legion gets a pro makeover

Lenovo’s latest Legion gaming laptop, the Y530, pulls out all the stops to deliver a sleek looking computer at a lower price point, writes BRYAN TURNER

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Gaming laptops have become synonymous with thick bodies, loud fans, and rainbow lights. Lenovo’s latest gaming laptop is here to change that.

The unit we reviewed housed an Intel Core i7-8750H, with an Nvidia GeForce GTX 1060 GPU. It featured dual storage, one bay fitted with a Samsung 256GB NVMe SSD and the other with a 1TB HDD.

The latest addition to the Legion lineup has become far more professional-looking, compared to the previous generation Y520. This trend is becoming more prevalent in the gaming laptop market and appeals to those who want to use a single device for work and play. Instead of sporting flashy colours, Lenovo has opted for an all-black computer body and a monochromatic, white light scheme. 

The laptop features an all-metal body with sharp edges and comes in at just under 24mm thick. Lenovo opted to make the Y530’s screen lid a little shorter than the bottom half of the laptop, which allowed for more goodies to be packed in the unit while still keeping it thin. The lid of the laptop features Legion branding that’s subtly engraved in the metal and aligned to the side. It also features a white light in the O of Legion that glows when the computer is in use.

The extra bit of the laptop body facilitates better cooling. Lenovo has upgraded its Legion fan system from the previous generation. For passive cooling, a type of cooling that relies on the body’s build instead of the fans, it handles regular office use without starting up the fans. A gaming laptop with good passive cooling is rare to find and Lenovo has shown that it can be achieved with a good build.

The internal fans start when gaming, as one would expect. They are about as loud as other gaming laptops, but this won’t be a problem for gamers who use headsets.

Click here to read about the screen quality, and how it performs in-game.

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Serious about security? Time to talk ISO 20000

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By EDWARD CARBUTT, executive director at Marval Africa

The looming Protection of Personal Information (PoPI) Act in South Africa and the introduction of the General Data Protection Regulation (GDPR) in the European Union (EU) have brought information security to the fore for many organisations. This in addition to the ISO 27001 standard that needs to be adhered to in order to assist the protection of information has caused organisations to scramble and ensure their information security measures are in line with regulatory requirements.

However, few businesses know or realise that if they are already ISO 20000 certified and follow Information Technology Infrastructure Library’s (ITIL) best practices they are effectively positioning themselves with other regulatory standards such as ISO 27001. In doing so, organisations are able to decrease the effort and time taken to adhere to the policies of this security standard.

ISO 20000, ITSM and ITIL – Where does ISO 27001 fit in?

ISO 20000 is the international standard for IT service management (ITSM) and reflects a business’s ability to adhere to best practice guidelines contained within the ITIL frameworks. 

ISO 20000 is process-based, it tackles many of the same topics as ISO 27001, such as incident management, problem management, change control and risk management. It’s therefore clear that if security forms part of ITSM’s outcomes, it should already be taken care of… So, why aren’t more businesses looking towards ISO 20000 to assist them in becoming ISO 27001 compliant?

The link to information security compliance

Information security management is a process that runs across the ITIL service life cycle interacting with all other processes in the framework. It is one of the key aspects of the ‘warranty of the service’, managed within the Service Level Agreement (SLA). The focus is ensuring that the quality of services produces the desired business value.

So, how are these standards different?

Even though ISO 20000 and ISO 27001 have many similarities and elements in common, there are still many differences. Organisations should take cognisance that ISO 20000 considers risk as one of the building elements of ITSM, but the standard is still service-based. Conversely, ISO 27001 is completely risk management-based and has risk management at its foundation whereas ISO 20000 encompasses much more

Why ISO 20000?

Organisations should ask themselves how they will derive value from ISO 20000. In Short, the ISO 20000 certification gives ITIL ‘teeth’. ITIL is not prescriptive, it is difficult to maintain momentum without adequate governance controls, however – ISO 20000 is.  ITIL does not insist on continual service improvement – ISO 20000 does. In addition, ITIL does not insist on evidence to prove quality and progress – ISO 20000 does.  ITIL is not being demanded by business – governance controls, auditability & agility are. This certification verifies an organisation’s ability to deliver ITSM within ITIL standards.

Ensuring ISO 20000 compliance provides peace of mind and shortens the journey to achieving other certifications, such as ISO 27001 compliance.

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