With the creation of business-related WhatsApp groups becoming something of a norm in today’s digitally-connected society, Simone Dickson, Director within the Technology and Sourcing practice at commercial law firm Cliffe Dekker Hofmeyr, says that businesses need to be especially aware of the inherent data security risks associated with using these social platforms.
“As is the case with any social media platform today, businesses and their employees need to exercise discretion in what information is shared and made available, also ensuring that the host or provider of the social media platform has taken security measures acceptable to the business and appropriate to the risk. Awareness of who the business is actually engaging with is critical.”
Cyber breaches are a real risk, she explains, referring to the World Economic Forum 2018 Global Risks Report, which ranks large scale cyberattacks and major data breaches or fraud among top five most likely risks in next 10 years. “On an international level, UK market research company, Ipsos MORI undertook a cyber-security breaches survey in 2017 and identified that 46% of UK business experienced cybersecurity breaches in the last 12 months.
“There have also been a number of data breaches either in South Africa or affecting South African users which have hit the headlines as of late,” she adds. “The potential risks to businesses affected include damage to reputation, loss of shareholder and customer confidence, business interruption, loss of competitive edge, loss or damage to technology and infrastructure, possible regulatory scrutiny, fines and penalties and costs to remedy the breach.”
When asked what legal recourse is currently available locally, Dickson says that businesses would generally need to rely on common law remedies in the event of a breach, although this would need to be assessed on a case-by-case basis. “Whilst the Protection of Personal Information Act, No. 4 of 2013 (POPI) and Cybercrimes and Cybersecurity Bill (Bill) do introduce statutory measures which will assist businesses in legal recourse in the event of cyber breaches, neither of these are fully in effect as yet.”
As such, she urges business owners to undertake effective due diligence on service providers providing them with social media platforms and online services. “This includes assessing levels of data security and deciding whether the platform is appropriate in the context for which it is going to be used.
“In the context of WhatsApp in particular, whilst this may be used effectively as a business tool, it is still ultimately user-based and not centrally controlled by the business itself. Accordingly, the rules of engagement and employee policies must be clearly established upfront. It is also essential to determine where data is to be hosted to consider which data protection laws are in place in the relevant jurisdiction.
“Where sensitive business data is shared via a social media platform (including any backups of such data), this should be subject to stringent security measures. Due to the prevalence of cybersecurity risk, this should be a board level agenda item with a dedicated focus. Businesses should also formulate a breach response plan in order to be fully prepared in the event of a data breach so as to allow for pro-active management rather than crisis driven responses,” Dickson explains.
She adds that data breaches are unfortunately inevitable and it is up to business to be aware of inherent risks and take pro-active steps to mitigate these risks. “Awareness and education is critical,” she says.
New iPhone pricing for SA
The iStore has announced that the latest iPhones, the Xs and Xs Max, can now be pre-ordered at www.myistore.co.za , and will be available in stores starting 28 September 2018.
|iPhone Xs and iPhone Xs Max feature 5.8-inch and 6.5-inch Super Retina displays that offer remarkable brightness and true blacks while showing 60 percent greater dynamic range in HDR photos. iPhone Xs and iPhone Xs Max have an improved dual camera system that offers breakthrough photo and video features, A12 Bionic chip with next-generation Neural Engine, faster Face ID, wider stereo sound, longer battery life, splash and water resistance,
Pre-orders will be open for cash purchases and on iStore’s revised payment plan in partnership with FNB Credit Card, allowing customers to pay off their iPhone at a reduced interest rate. However, the contract period is 37 months rather than the usual 24 months.
Accenture opens Fjord design centre in Johannesburg
Accenture has launched its first design and innovation studio on African soil, Fjord Johannesburg.
The company says the move significantly expands its design capabilities and demonstrates its commitment to unlocking Africa’s innovation potential through the creation of experiences that redefine industries in our constantly evolving digital era.
The new studio, opening in November, will be located at Accenture’s new 3875m² offices in Waterfall. It will be led by Marcel Rossouw, design director and studio lead for Fjord Johannesburg.
Said Rossouw, “Brands are constantly asking, ’how does one take a business need or problem, build that out into a definition of a service experience, and then bring it to market?’ It’s about re-engineering existing service experiences, identifying customer needs, prototyping rapidly, iterating often and proving or disproving assumptions. But it’s also about getting feedback from customers. The combination of these factors helps companies advance towards the ultimate service experience.”
Fjord is the design and innovation consultancy of Accenture Interactive. The Johannesburg location marks its 28th design studio globally, solidifying its position as the world’s leading design powerhouse.
Working in the same location as Accenture Interactive will allow Fjord to fuse its core design strategy DNA with the digital agency’s expertise in marketing, content and commerce to create and deliver the best customer experiences for the world’s leading brands.
Accenture Interactive Africa‘s blend of intelligent design and creative use of technology has already been used by some of South Africa’s largest and most prominent brands, including Alexander Forbes, Discovery, MultiChoice and Nedbank. The digital agency has also earned industry accolades for its innovative and compelling business results, most notably two gold awards in the Service Design category at the 2017 and 2018 Loeries awards.
“Great design tells great stories,” says Wayne Hull, managing director of Accenture Digital and Accenture Interactive lead in Africa. “It unifies a brand, drives innovation and makes the brand or service distinctive and hyper-relevant in both the digital and physical worlds. This is critical to achieving results. Having Fjord Johannesburg as part of Accenture Interactive, and collaborating with all of Accenture Africa, will provide unique experiences and forward-thinking capabilities for our clients.”
“Businesses in South Africa are becoming more design-aware and are looking to take greater advantage of design skills to compete with the rest of the world,” said Thomas Müller, head of Europe, Africa and Latin America at Fjord. “We’re excited to open our first design studio on the continent and to be part of an emerging market that is ripe for design and innovation, and open for business. Developing markets like South Africa are challenging assumptions and norms about what digital services and products are meant to be, and we’ll strive to put design at the heart of the innovation being produced there.”