When Facebook announced earlier this year that it would end support for WhatsApp on BlackBerry phones, it looked like a death warrant. Now, writes ARTHUR GOLDSTUCK, BlackBerry plans to fight for its users.
It looked like the writing on the wall for BlackBerry. Never mind slow sales of new devices. An apparent death warrant was signed by Facebook, when it announced earlier this year that it would end WhatsApp support for phones using the BlackBerry Operating System (BBOS) on older devices like the Curve, as well as on newer ones running on the BlackBerry 10 OS.
BlackBerry still has a massive user base in South Africa, with more than three million devices in use. But WhatsApp is used by well over 14-million South Africans, becoming the standard instant messaging app for the nation. It has completely eclipsed BlackBerry Messenger (BBM), which was the app that initiated the demise of the home grown messaging app Mxit.
In the same way that BBM heralded the death of Mxit, the WhatsApp announcement seemed to do the same for BlackBerry phones.
Coincidentally, shortly before the announcement, BlackBerry had launched its first Android phone, the PRIV. It was positioned as the ultimate phone for security and privacy, aside from sporting a classic BlackBerry slide-out physical keyboard. While this was a compelling message for some corporate and government users, it didn’t seem to reach consumers.
BlackBerry continued bleeding money from its handset division.
And it appeared to have joined WhatsApp in abandoning its own operating systems.
Suddenly, however, it is fighting back. In response to our enquiry this week, BlackBerry chief operating officer Marty Beard was unequivocal:
“While the app landscape continues to evolve, our commitment to BlackBerry10 and our developers is unwavering. We are actively exploring alternatives for BlackBerry users once support of WhatsApp Messenger for BBOS and BlackBerry 10 ends in late 2016. Users of BlackBerry PRIV, which runs on Android, will not be impacted.”
This suggests that BlackBerry is not attempting to convince Facebook to change its mind, but rathet that it is seeking a workaround. This could come in the form of a dedicated platform that “pretends” to be Android but loads WhatsApp and other apps onto the BBOS or BB 10.
Beard didn’t comment on the specific mechanism, but made it clear that BB 10 in particular would not be abandoned.
“BlackBerry is committed to our BlackBerry 10 operating system, and we work closely with developers to create and deploy solutions to bring apps to our consumer and enterprise fans. We continue to invest in the BlackBerry 10 platform and will introduce several key security updates this year.”
The open secret of BlackBerry is that it produces not only the most secure mainstream phones in the world, but also boasts the most heavyweight security software on a phone. Its core business nowadays revolves around mobile security, and it provides the most reliable mobile device management systems for businesses to manage how employees connect their own devices to a company network.
BlackBerry also presides over QNX, regarded as the most secure automotive operating system available. The latest version of Ford’s market-leading infotainment system, SYNC 3, runs on QNX. Now BlackBerry wants to remind the world that it can do the same for phones.
Says Beard: “For the most secure messaging platform, consumers can use BBM on BlackBerry OS or BlackBerry 10 and securely communicate and share images and videos with others around the world – even with users on iPhone, Android and Windows Mobile devices.”
Last week Beard revealed some of the company’s plans for the coming year, insisting that it would “keep advancing our smartphone portfolio”.
“You’ll see that with the next 10.3.3 update coming within the next month, which will be focused on enhancing our already-stellar privacy and security features. Future BB10 software updates for 2017 are already in the works.”
He pointed out that customers still ask for a choice in both a virtual and physical keyboard.
“This means we’ll continue to make our iconic BlackBerry keyboard. We have four physical keyboard options: Passport, Passport Silver Edition, Classic and PRIV. There is solid demand for physical keyboards – and as long as that’s the case, we’ll continue to make them.”
BlackBerry’s device strategy, he said, was differentiated because it went beyond just smartphones. Espeically as the rapidly growing mobile environment is pulled into the connected devices world of the Internet of Things, both strong security and strong connectivity will be essential.
“The foundation for this started with the BB10 software platform, which was built by engineers with decades of experience in security. But we knew there was a need to bridge the connectivity gap – leveraging Android was the solution. But, we didn’t just want to create another prosaic Android device.
“We wanted to merge the best of BlackBerry with Android – the notion of a new merged BlackBerry platform meant we would provide the security and connectivity BlackBerry is known for with the content available in the Android ecosystem – all in one environment.”
That strategy is likely to guide the resurrection of WhatsApp on BlackBerry. But it also holds the promise of more handsets combining Android with BlackBerry security.
“BlackBerry is the only one with this unique flavor of smartphone in the market today,” Beard claimed. “PRIV was the first iteration… and soon there will be others.”
Now download a bank account
Absa has introduced an end-to-end account opening for new customers, through the Absa Banking App, which can be downloaded from the Android and Apple app stores. This follows the launch of the world first ChatBanking on WhatsApp service.
This “download your account” feature enables new customers to Absa, to open a Cheque account, order their card and start transacting on the Absa Banking App, all within minutes, from anywhere and at any time, by downloading it from the App stores.
“Overall, this new capability is not only expected to enhance the customer’s digital experience, but we expect to leverage this in our branches, bringing digital experiences to the branch environment and making it easier for our customers to join and bank with us regardless of where they may be,” says Aupa Monyatsi, Managing Executive for Virtual Channels at Absa Retail & Business Banking.
“With this innovation comes the need to ensure that the security of our customers is at the heart of our digital experience, this is why the digital onboarding experience for this feature includes a high-quality facial matching check with the Department of Home Affairs to verify the customer’s identity, ensuring that we have the most up to date information of our clients. Security is supremely important for us.”
The new version of the Absa Banking App is now available in the Apple and Android App stores, and anyone with a South African ID can become an Absa customer, by following these simple steps:
- Download the Absa App
- Choose the account you would like to open
- Tell us who you are
- To keep you safe, we will verify your cell phone number
- Take a selfie, and we will do facial matching with the Department of Home Affairs to confirm you are who you say you are
- Tell us where you live
- Let us know what you do for a living and your income
- Click Apply.
How we use phones to avoid human contact
A recent study by Kaspersky Lab has found that 75% of people pick up their connected device to avoid conversing with another human being.
Connected devices are becoming essential to keeping people in contact with each other, but for many they are also a much-needed comfort blanket in a variety of social situations when they do not want to interact with others. A recent survey from Kaspersky Lab has confirmed this trend in behaviour after three-quarters of people (75%) admitted they use a device to pretend to be busy when they don’t want to talk to someone else, showing the importance of keeping connected devices protected under all circumstances.
Imagine you’ve arrived at a bar and you’re waiting for your date. The bar is busy, and people are chatting all around you. What do you do now? Strike up a conversation with someone you don’t know? Grab your phone from your pocket or handbag until your date arrives to keep yourself busy? Why talk to humans or even make eye-contact with someone else when you can stare at your connected device instead?
The truth is, our use of devices is making it much easier to avoid small talk or even be polite to those around us, and new Kaspersky Lab research has found that 72% of people use one when they do not know what to do in a social situation. They are also the ‘go-to’ distraction for people even when they aren’t trying to look busy or avoid someone’s eye. 46% of people admit to using a device just to kill time every day and 44% use it as a daily distraction.
In addition to just being a distraction, devices are also a lifeline to those who would rather not talk directly to another person in day-to-day situations, to complete essential tasks. In fact, nearly a third (31%) of people would prefer to carry out tasks such as ordering a taxi or finding directions to where they need to go via a website and an app, because they find it an easier experience than speaking with another person.
Whether they are helping us avoid direct contact or filling a void in our daily lives, our constant reliance on devices has become a cause for panic when they become unusable. A third (34%) of people worry that they will not be able to entertain themselves if they cannot access a connected device. 12% are even concerned that they won’t be able to pretend to be busy if their device is out of action.
Dmitry Aleshin, VP for Product Marketing, Kaspersky Lab said, “The reliance on connected devices is impacting us in more ways than we could have ever expected. There is no doubt that being connected gives us the freedom to make modern life easier, but devices are also vital to help people get through different and difficult social situations. No matter what your ‘connection crutch’ is, it is essential to make sure your device is online and available when you need it most.”
To ensure your device lifeline is always there and in top health – no matter what the reason or situation – Kaspersky Security Cloud keeps your connection safe and secure:
· I want to use my device while waiting for a friend – is it secure to access the bar’s Wi-Fi?
With Kaspersky Security Cloud, devices are protected against network threats, even if the user needs to use insecure public Wi-Fi hotspots. This is done through transferring data via an encrypted channel to ensure personal data safety, so users’ devices are protected on any connection.
· Oh no! I’m bored but my phone’s battery is getting low – what am I going to do?
Users can track their battery level thanks to a countdown of how many minutes are left until their device shuts down in the Kaspersky Security Cloud interface. There is also a wide-range of portable power supplies available to keep device batteries charged while on-the-go.
· I’ve lost my phone! How will I keep myself entertained now?
Should the unthinkable happen and you lose or have your phone stolen, Kaspersky Security Cloud can track and protect your device from data breaches, for complete peace of mind. Remote lock and locate features ensure your device remains secure until you are reunited.