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Balance employees and engagement

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Companies need to balance customer and employee engagement with service offerings that create trust and confidence, writes WARREN OLIVIER, regional manager of Veeam Southern Africa.

One of the critical concerns in this environment is addressing downtime. A competitive business cannot afford a moment’s respite; only a few minutes of inactivity, or lack of access to data or applications, can lead to huge losses.

The Veeam Data Center Availability Report 2014 shows that annual loss from downtime and data loss from legacy backup solutions can total more than R100-million annually. Businesses need to be ‘Always-On’ and accessible for their key stakeholders, as well as customers, and partners at all times. IT outages have a huge impact on both a company’s immediate profitability but also on its reputation. The loss of confidence resulting from an IT disaster threatens customers’ loyalty and retention.

Even locally, the impact of downtime on business can be significant. Unplanned IT system downtime could cost companies as much as two percent of their annual profits. And while this financial loss is significant, there is also the cost of lost data and the impact that could have on the longevity of the organisation.

Cloud and mobility have fundamentally changed how companies engage with their employees and their customers. It is clear that businesses now need to work around the clock and be ‘Always-On’. Data and applications need to be usable 24×7 irrespective of where they are accessed from. The availability of information becomes a critical success factor and systems need to be in place to make sure that it always available.

global forecast by Cisco estimates that the number of devices and connections worldwide will reach nearly 21 billion in 2018 from 12 billion in 2013. This will significantly impact load on the network and equipment which will increase in direct proportion to the growth of information. The fact that there will be more hardware and software that offers access to data and applications at any time, mean decision-makers need to have the peace of mind that data failure or loss is taken out of the equation.

Traditionally, this challenge could only be addressed by two types of products: high-quality, high-performance, but expensive solutions that actually were only available to large companies owing to the considerable cost, or affordable programmes, but with a long cycle recovery system.

The fact that there was a gap between quality and affordable IT was formed largely due to the challenges facing the modern data centre namely the need to optimise the speed of recovery of data and applications and the confidence in achieving complete recovery of information. Today, there are solutions that provide the proper level of protection and availability of data in the data centre whilst also ensuring that the communications channel is consistently optimised.

He believes that this has signalled the bridging of an important divide in IT providing support for business and a platform for further development of technologies in this field.

Opting for an effective solution allows businesses not only to minimise the risks of loss and the inability to recover data, but also to enable all companies across industry sectors to put the theory of the Always-On business into practice.

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Win a Poster Heater with Gadget and Takealot.com

This winter Gadget and Takealot.com are giving away three Poster Heaters, which look like posters but become heaters when you plug them in.

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Three Gadget readers will each win a unit, valued at R550 each. To enter, follow @GadgetZA and @Takealot on Twitter and tell us on the @GadgetZA account how many Watts the heater consumes.

What’s the big deal about these heaters? Many of us are struggling to keep the balance between soaring electricity costs and the need to keep warm this winter.

However, the recently launched Poster Heater by EasyHeat and distributed in South Africa by Takealot.com is not only one of the most cost effective electric heaters currently on the market, it is also easy to setup and use.

As the name indicates, it is a poster similar to one you would hang on a wall. But, plug it in and it turns into a 300 Watt heater. The Poster Heater isn’t designed to heat hallways or large rooms, but rather smaller ones like a bedroom or a baby’s nursery or a dressing room.

It uses radiant heating, which means that it heats up in a couple of minutes and the heat is directed at the objects or people around it, quickly taking the chill out of the air and providing a comfortable ambient temperature.

The other advantage of radiant heating is that it doesn’t dry out the air like infrared or gas heaters. Users also don’t have to worry about their children or pets getting too close to it because, even though it gets hot, it can be touched.

To enter the competition follow the steps below:

Competition entry details:

1. Follow @GadgetZA and @Takealot on Twitter. (We will ONLY be accepting entires via Twitter, so please don’t enter through the comments section of this article.)

2. Tell us on Twitter, via @GadgetZA, mentioning @Takealot in your posting, how many Watts the Poster Heater consumes.

cleardot.gif3. The competition closes on 31 July 2018.

4. Winners will be notified via Twitter on 1 August and Takealot.com will be in touch to organise delivery.

5. The competition is only open to South African residents.

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Arts and Entertainment

Deezer to host Hotstix’s Mandela tribute playlist

Deezer is celebrating Nelson Mandela on the centenary of his birthday by hosting a tribute playlist created by music legend Sipho “Hotstix” Mabuse.  

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Mabuse, a legendary figure in African music, first rose to prominence in the 1970s with his band Harari and later developed a name for himself as a solo artist. One of his best known songs was the global hit BurnOut in the 1980s.

The playlist takes the listener on a captivating musical journey through the life of Nelson Mandela.  It was compiled by Mabuse, who consulted with Mandela’s family and friends to ensure that the music would be relevant and accurate. The playlist also features commentary by Mabuse, which was recorded in his Soweto home.  

“I have tried to tell the story of the music that Madiba loved,” says Mabuse. “The Playlist excludes the time in prison obviously, as Madiba would not have had exposure to music in that time.  We have focused on the music we know he loved before and after that period. This recording was really an emotional journey for me, but an incredible opportunity to document these memories.”

The playlist features the music the young Mandela loved, such as The Manhattan Brothers, Solomon Linda, Brenda Fassie and Miriam Makeba.  It includes struggle songs from Chicco, Johnny Clegg, Hugh Masekela and Yvonne Chaka Chaka.  The playlist also includes Mandela by Zahara, one of the younger artists who caught Madiba’s ear.

Mabuse also offers stories of his own songs, such as Shikisha, a song greatly beloved by the former President.

“I was delighted to share my thoughts and hope the listeners enjoyed the musical journey,” says Mabuse. “Madiba did enjoy music immensely and we all have a purpose wherever we are in the world to celebrate culture and to learn from different cultures and music forms and styles.”

This playlist was inspired by the Nelson Mandela 100 campaign, calling on corporates and individuals to act as sources of inspiration and engage in conversation and action.

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