RocketNet’s Probe application allows its users to diagnose slow Internet connections.
It is designed to take the guesswork out of diagnosing an internal network and points to the exact issue at hand. Most ISPs will tell customers to reboot their routers in the hope this will solve their issues, but downloading this app is claimed to save customers both time and money through its operational efficiency.
The app was developed by Canadian based company RouteThis, to change the customer support experience for both support agents and customers.
With RocketNet Probe, users and agents are able to work together to diagnose the cause of slow Internet connections and remedy the issues to get to the expected level of performance. In addition, customer service agents can securely, remotely and anonymously access customers’ routers to configure their full internal networks.
RocketNet Probe works with any ISP and is not an exclusive service to RocketNet customers.
Platform: Android and iOS
Expect to pay: A free download
Stockists: Visit RocketNet here for downloading instructions.
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