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Amazon Connect

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Amazon Connect, a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost was recently announced.

Amazon Connect is based on the same contact center technology used by Amazon customer service associates around the world to power millions of customer conversations. Setting up a cloud-based contact center with Amazon Connect is as easy as a few clicks in the AWS Management Console, and agents can begin taking calls within minutes. There are no up-front payments or long-term commitments and no infrastructure to manage with Amazon Connect; customers pay by the minute for Amazon Connect usage plus any associated telephony services.

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Amazon Connect

Amazon Connect, a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost was recently announced.

Amazon Connect is based on the same contact center technology used by Amazon customer service associates around the world to power millions of customer conversations. Setting up a cloud-based contact center with Amazon Connect is as easy as a few clicks in the AWS Management Console, and agents can begin taking calls within minutes. There are no up-front payments or long-term commitments and no infrastructure to manage with Amazon Connect; customers pay by the minute for Amazon Connect usage plus any associated telephony services.

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CES: ThirdEye X2 mixed-reality glasses

The X2 mixed reality (MR) glasses, unveiled at CES last week, are the smallest mixed reality devices yet. They boast a 42-degree field of view, HD resolution, and run on the Android platform. The glasses are not connected to wires or tethered packs, and boast a built-in VisionEye Simultaneous Localization and Mapping (SLAM) system for accurate environment tracking. The UI allows the user to wear it while completing tasks indoors and outdoors.

Click through to read how the software makes these glasses a reality.

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Nick Cherukuri, founder of ThirdEye, said: “The goal of the X2 was to integrate SLAM into a small glasses form factor – that is the future of making MR Glasses mass produced.”

ThirdEye has also partnered with a major manufacturer, which will enable the X2 to be shipped in mass scale, which is currently a significant hurdle for many startups.

The glasses have built-in software like the ThirdEye App Suite, which provides a full MR software platform built into the units. The App Suite includes live audio and video streaming, AR data communication between remote users in the form of a “see what I see” application, and 3D scanning capabilities.  The glasses run on Android 8.0, creating a platform for a worldwide community of developers to submit AR, VR, and MR applications to the ThirdEye App Store. 

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Spider-Man: Far From Home

Tom Holland (Spider-Man) posted a trailer for the latest instalment to the Spider-Man series on his Instagram page. The trailer confirms the rumour that Mysterio and Spidey would be teaming up in the sequel as they battle Hydro-Man, although we’re not ruling out Mysterio turning out to be a bad guy after all.

Click through to see the trailer and to read how Marvel may have revealed what the next Avengers movie may have in store.

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Currently, Spider-Man is one of the victims of the Thanos’ snap from Avengers: Infinity War, so Marvel Studios and Sony have been silent about this upcoming film since the film suggests that Spider-Man comes back from the dead and survives whatever takes place in the next Avengers film. 

The film is expected to be in cinemas by 5 July.

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