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Amazon Chime takes on Skype

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Amazon Web Services has released a video-conferencing service called Chime, which directly challenges the dominance of Skype in this field, but at a price.

Amazon Web Services this week announced Amazon Chime, a new unified communications service designed to make meetings easier and more efficient. It offers high-quality video and audio meetings with one-click, allowing customers to host or join a meeting, chat, and share content and screens with a seamless, synchronised experience across desktops, iOS, and Android devices.

However, the basic free version only allows two people to be in conversation at the same time, and does not include screen-sharing. That demands $2.50 per user per month for the Plus service, while a Pro service that includes up to 100 participants in a meeting costs $15 a month.

Hiven the leap from 2 to 100 participants, it appears aimed at either individuals or large enterprises, with little benefit for those caught between.

AWS provided the following information:

In a world where meeting attendees are often not in the same city, much less the same office building, unified communications has become increasingly more important. Arguably the most prevalent form of unified communications is meetings. Most meetings solutions are disappointing. They’re clunky and hard to use, the video is grainy and disconnects frequently, the audio quality is poor, there’s constant background noise and it’s impossible to know who’s causing it, they require long PINs to enter and join a call, and have second-rate mobile features and apps. Further, most are only good at one thing (e.g. voice calls, video conferencing, screen sharing, or instant messaging), so users often have to toggle between several different tools, none of which really solve their problem.

Amazon Chime takes frustration out of meetings, delivering very high quality video, voice, chat, and screen sharing. Amazon Chime calls all participants when a meeting starts so joining a meeting is as easy as clicking a button in the app, no PIN required. When there’s noise on calls (think about how often somebody has to say things like “could you please stop typing so close to the speaker”) or somebody joins or drops mid-call, there’s no longer mystery who it is as Amazon Chime shows a visual roster of all attendees. And, any attendee has the power to put an end to background noise by muting any noisy line. Amazon Chime offers strong mobile and desktop apps, and keeps meetings and chats synchronized across devices, so users can join meetings from anywhere via Android, iOS, Mac, and Windows apps (and seamlessly switch from mobile to desktop, or app to app whenever needed). Amazon Chime can be integrated with existing corporate directories, and provides IT administrators the ability to manage identities and control access across an organization. Amazon Chime requires no upfront investments, complicated deployment, or ongoing maintenance – customers can simply download the application and get started using the service in minutes. And Amazon Chime is one-third the cost of traditional solutions.

“It’s pretty hard to find people who actually like the technology they use for meetings today. Most meeting applications or services are hard to use, deliver bad audio and video, require constant switching between multiple tools to do everything they want, and are way too expensive,” said Gene Farrell, Vice President, Enterprise Applications, AWS. “Amazon Chime delivers frustration-free meetings, allowing users to be productive from anywhere. And with no ongoing maintenance or management fees, Amazon Chime is a great choice for companies that are looking for a solution to meetings that their employees will love to use.”

Amazon Chime offers the following benefits:

·         Like being in the same room, even when miles apart: Amazon Chime uses noise-cancelling wideband audio to deliver high-quality audio and crisp, clear HD video to make it easier to have real conversations in a meeting. And with Amazon Chime, video works great across all user devices and many conference room video systems with no upgrades required.

·         On-time meetings that can be joined with a single-click: Dialing into meetings has never been easier. Instead of trying to type in those hard-to-remember multi-digit pins, Amazon Chime calls participants when it is time for the meeting to start and lets them join with a single-click. And, those who are running behind can tap a “running late” button to automatically notify everyone in the meeting.

·         The end of “who just joined?”: Once in the meeting, Amazon Chime provides a visual roster that allows users to see exactly who has joined, who is running late, and who can’t make it. It also allows everyone to see who is talking or where background noise is coming from – no more barking dogs or loud typists – and anyone on the call can easily mute that participant.

·         Work from anywhere: Amazon Chime was built for mobile use from day one. With easy-to-use apps for Android, iOS, Mac, and Windows, Amazon Chime keeps meetings and chats synchronized across devices, and users can join meetings from any device and easily switch devices – even in the middle of a meeting.

·         Sharing made easy: Amazon Chime makes it easy to collaborate. When in a meeting, anyone can share their screen, instantly, without asking a host to “pass the ball,” or jump to a different application. For ongoing collaboration outside of meetings, Amazon Chime offers chat rooms that allow people to work together in a single place, securely storing chat history and files for ongoing reference.

Amazon Chime is now available in three versions. Amazon Chime Basic Edition is free and lets users attend meetings, call another person using voice or video, and use Amazon Chime’s messaging and chat capabilities. Amazon Chime Plus Edition adds user management, such as the ability to manage an entire e-mail domain, disable accounts, or configure Active Directory, as well as 1GB per user of message retention – all for $2.50 per user, per month. Amazon Chime Pro Edition adds the ability to host meetings with screen sharing and video for up to 100 users and also includes support for mobile, laptop, and in-room video along with unlimited VoIP support – all for $15 per user, per month.

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Now download a bank account

Absa has introduced an end-to-end account opening for new customers, through the Absa Banking App, which can be downloaded from the Android and Apple app stores. This follows the launch of the world first ChatBanking on WhatsApp service.

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This “download your account” feature enables new customers to Absa, to open a Cheque account, order their card and start transacting on the Absa Banking App, all within minutes, from anywhere and at any time, by downloading it from the App stores.

“Overall, this new capability is not only expected to enhance the customer’s digital experience, but we expect to leverage this in our branches, bringing digital experiences to the branch environment and making it easier for our customers to join and bank with us regardless of where they may be,” says Aupa Monyatsi, Managing Executive for Virtual Channels at Absa Retail & Business Banking.

“With this innovation comes the need to ensure that the security of our customers is at the heart of our digital experience, this is why the digital onboarding experience for this feature includes a high-quality facial matching check with the Department of Home Affairs to verify the customer’s identity, ensuring that we have the most up to date information of our clients. Security is supremely important for us.”

The new version of the Absa Banking App is now available in the Apple and Android App stores, and anyone with a South African ID can become an Absa customer, by following these simple steps:

  1. Download the Absa App
  2. Choose the account you would like to open
  3. Tell us who you are
  4. To keep you safe, we will verify your cell phone number
  5. Take a selfie, and we will do facial matching with the Department of Home Affairs to confirm you are who you say you are
  6. Tell us where you live
  7. Let us know what you do for a living and your income
  8. Click Apply.

 

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How we use phones to avoid human contact

A recent study by Kaspersky Lab has found that 75% of people pick up their connected device to avoid conversing with another human being.

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Connected devices are becoming essential to keeping people in contact with each other, but for many they are also a much-needed comfort blanket in a variety of social situations when they do not want to interact with others. A recent survey from Kaspersky Lab has confirmed this trend in behaviour after three-quarters of people (75%) admitted they use a device to pretend to be busy when they don’t want to talk to someone else, showing the importance of keeping connected devices protected under all circumstances. 

Imagine you’ve arrived at a bar and you’re waiting for your date. The bar is busy, and people are chatting all around you. What do you do now? Strike up a conversation with someone you don’t know? Grab your phone from your pocket or handbag until your date arrives to keep yourself busy? Why talk to humans or even make eye-contact with someone else when you can stare at your connected device instead?

The truth is, our use of devices is making it much easier to avoid small talk or even be polite to those around us, and new Kaspersky Lab research has found that 72% of people use one when they do not know what to do in a social situation. They are also the ‘go-to’ distraction for people even when they aren’t trying to look busy or avoid someone’s eye. 46% of people admit to using a device just to kill time every day and 44% use it as a daily distraction.

In addition to just being a distraction, devices are also a lifeline to those who would rather not talk directly to another person in day-to-day situations, to complete essential tasks. In fact, nearly a third (31%) of people would prefer to carry out tasks such as ordering a taxi or finding directions to where they need to go via a website and an app, because they find it an easier experience than speaking with another person.

Whether they are helping us avoid direct contact or filling a void in our daily lives, our constant reliance on devices has become a cause for panic when they become unusable. A third (34%) of people worry that they will not be able to entertain themselves if they cannot access a connected device. 12% are even concerned that they won’t be able to pretend to be busy if their device is out of action.

Dmitry Aleshin, VP for Product Marketing, Kaspersky Lab said, “The reliance on connected devices is impacting us in more ways than we could have ever expected. There is no doubt that being connected gives us the freedom to make modern life easier, but devices are also vital to help people get through different and difficult social situations. No matter what your ‘connection crutch’ is, it is essential to make sure your device is online and available when you need it most.”

To ensure your device lifeline is always there and in top health – no matter what the reason or situation – Kaspersky Security Cloud keeps your connection safe and secure:

·         I want to use my device while waiting for a friend – is it secure to access the bar’s Wi-Fi?

With Kaspersky Security Cloud, devices are protected against network threats, even if the user needs to use insecure public Wi-Fi hotspots. This is done through transferring data via an encrypted channel to ensure personal data safety, so users’ devices are protected on any connection.

·         Oh no! I’m bored but my phone’s battery is getting low – what am I going to do?

Users can track their battery level thanks to a countdown of how many minutes are left until their device shuts down in the Kaspersky Security Cloud interface. There is also a wide-range of portable power supplies available to keep device batteries charged while on-the-go.

·         I’ve lost my phone! How will I keep myself entertained now?

Should the unthinkable happen and you lose or have your phone stolen, Kaspersky Security Cloud can track and protect your device from data breaches, for complete peace of mind. Remote lock and locate features ensure your device remains secure until you are reunited.

 

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