Why do we need AI?
For years now, we have understood the importance of data in the workplace. But we have to seek it out, in order for the data to work for us. We need to find patterns in data to determine the next course of action. Only recently, have systems evolved to analyse this data at scale, correlate it against the employee and apply it to a business context – in this case security.
So how can AI help companies stay one step ahead of the cyber threats we face today?
We know that our workforce demands access anywhere and everywhere. With more devices comes multiple complexities, making enterprises even more vulnerable to threats. The amount of data generated through employee interactions – the time of login, where a device is being logged into, which department is accessing which application – surmounts to billions of individual events and terabytes of data. Humans cannot manually stitch this information together in a cohesive manner. Businesses need to leverage AI to derive these insights and answer the most critical security problems. Automation means the appropriate action can then be executed automatically – whether that might be an app denying access to an individual, or a patch update to a particular group of devices.
Organisations are starting to realise that to offer true end user value at a similar or reduced budget, they need to look to AI. Specific use cases include:
- Efficiency and removal of manual processes
- Improvement of the bottom line of the IT P&L
- Automation of SOAR
- Automation of user experience based upon context
How will businesses benefit?
Retailers for example, will be able to identify if a credit card machine isn’t working and have pre-prepared back-up plans based on different predictions. Healthcare will be able to provide the most secure environment to their clinicians and enable them to deliver improved patient care through mobile working, safe in the knowledge that patient data won’t be compromised.
It’s not just enterprises either – the management of sensors in smart cities, or the improvement of data security in school districts are other use cases for a comprehensive intelligence-driven cloud-based service that can provide intelligence and visibility. As Brian Troudy, Director, Networking and Infrastructure of Corona-Norco Unified School District explains, VMware’s Workspace ONE intelligence will provide the organisation with a way to automate security practices and give access to metrics that will help to improve user experience for teachers, administrators and students.
“It’s a clear win-win for our staff and students,” he says.
It’s time modern working environments used modern management tools, and automated threat detection. Security responses need to be part of this shift towards a more AI-driven workforce. It is no longer acceptable to use security as an excuse for poor employee experience. Employees demand the latest tools and devices, with one-click access to corporate resources, while maintaining high levels of security. The only way this can be achieved is through AI. But remember that AI on its own will only become another isolated service, true value will be gleaned when it is integrated as part of an overall API integrated ecosystem.
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