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Smart route to digital CCTV

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Many organisations are upgrading to IP CCTV, but a complete and reliable system is out of reach for many due to budget constraints. This will however soon change, says ECKART ZOLLNER, Head of Business Development at the Jasco Group

There are a lot of analogue CCTV solutions out there – they account for over 60% of the current installed base – and they don’t work very well. Across industry sectors, organisations are slowly upgrading to IP solutions, especially in high risk and high value areas, but complete migration remains capital intensive and out of reach of budget-constrained organisations. That will not remain the case – within three to five years, largescale adoption of all-IP solutions is expected.

The increasing value that the advanced features of newer CCTV systems offer to the broader business is a big driver – but organisations will need to stop making short-term decisions if they want to access the long-term benefits of digital solutions.

From eyes to algorithms

We know that a pair of human eyes watching a bank of CCTV-fed screens in a control room will fail within a very short period to identify threats and anomalies – it’s not what humans are good at. And it’s a reactive strategy. Technology does a better job.

New IP and digital technologies can set virtual boundaries, use analytics to assess threats, and built-in intelligence that enables it to learn what behaviour is normal and what may constitute a breach. That same intelligence can be put to work within businesses to improve logistics, productivity and operations – for example, by alerting a retailer to add more cashiers when queues become too long.

These advances are making it hard for organisations to completely ignore new technologies.

While companies with high-level systems are making use of security platforms with integrated controls and incident management systems, companies with CCTV systems with workforce-based manual controls are augmenting their solutions with body-worn technologies as well as more advanced solutions at critical points. Integration of legacy and these newer systems is critical. So is establishing a closer relationship with external companies.

Integrating old and new

We see the requirement for the old to integrate the new where companies make use of physical security companies, such as ensuring that alerts and other inputs from their CCTV systems are integrated into the processes of these external companies, especially if these systems are capable of analysis. Alerts need to be acted on, not just logged, and this intelligence needs to be fed back into the overall system. If, for example, there is an incident every Tuesday night at 10pm, perhaps a pattern is forming – an advanced CCTV system may pick this up. Will the security company who may assign a different guard every week to the facility? The service provider may not even be aware that the incident constitutes a risk as they may not know what assets are at risk. The onus is thus on the company and the service provider to work together.

Own your data; upskill your workforce

As they upgrade to newer digital systems, the challenge for business is to ensure that the decisions they are making are not just for short term benefit. Data is going to be critical to future advances. If they are investing in digital systems, companies need to own the data and be able to access it – and it should be built into workforce and other processes, with alerts going to the right people who can act on it. That data should not belong to the service provider. Internet of Things (IoT) inputs will add value too, alerting organisation and service providers to performance issues, ensuring systems are more stable and reliable, and technology lifecycles are extended.

As companies continue to migrate to more advanced systems, they will also need to upskill supervisory functions and the security workforce – instead of watching a screen in a control room, security staff will be fulfilling higher function roles, analysing data and using outputs to enhance systems.

The long road

For companies with advanced systems, such as financial organisations, security will be a many-layered solution encompassing data centres, branches and ATMS. The value of these systems is that as they become more integrated and sophisticated deliver more predictive insights that enable proactive responses. This is where we are all headed in five short years.

There are smart ways to migrate, ensuring maximum value for the organisation. The challenge is to ensure that investments are also made with long term benefits in mind and to find ways to integrate the benefits of digital solutions with manual systems as the journey unfolds.

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Now download a bank account

Absa has introduced an end-to-end account opening for new customers, through the Absa Banking App, which can be downloaded from the Android and Apple app stores. This follows the launch of the world first ChatBanking on WhatsApp service.

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This “download your account” feature enables new customers to Absa, to open a Cheque account, order their card and start transacting on the Absa Banking App, all within minutes, from anywhere and at any time, by downloading it from the App stores.

“Overall, this new capability is not only expected to enhance the customer’s digital experience, but we expect to leverage this in our branches, bringing digital experiences to the branch environment and making it easier for our customers to join and bank with us regardless of where they may be,” says Aupa Monyatsi, Managing Executive for Virtual Channels at Absa Retail & Business Banking.

“With this innovation comes the need to ensure that the security of our customers is at the heart of our digital experience, this is why the digital onboarding experience for this feature includes a high-quality facial matching check with the Department of Home Affairs to verify the customer’s identity, ensuring that we have the most up to date information of our clients. Security is supremely important for us.”

The new version of the Absa Banking App is now available in the Apple and Android App stores, and anyone with a South African ID can become an Absa customer, by following these simple steps:

  1. Download the Absa App
  2. Choose the account you would like to open
  3. Tell us who you are
  4. To keep you safe, we will verify your cell phone number
  5. Take a selfie, and we will do facial matching with the Department of Home Affairs to confirm you are who you say you are
  6. Tell us where you live
  7. Let us know what you do for a living and your income
  8. Click Apply.

 

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How we use phones to avoid human contact

A recent study by Kaspersky Lab has found that 75% of people pick up their connected device to avoid conversing with another human being.

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Connected devices are becoming essential to keeping people in contact with each other, but for many they are also a much-needed comfort blanket in a variety of social situations when they do not want to interact with others. A recent survey from Kaspersky Lab has confirmed this trend in behaviour after three-quarters of people (75%) admitted they use a device to pretend to be busy when they don’t want to talk to someone else, showing the importance of keeping connected devices protected under all circumstances. 

Imagine you’ve arrived at a bar and you’re waiting for your date. The bar is busy, and people are chatting all around you. What do you do now? Strike up a conversation with someone you don’t know? Grab your phone from your pocket or handbag until your date arrives to keep yourself busy? Why talk to humans or even make eye-contact with someone else when you can stare at your connected device instead?

The truth is, our use of devices is making it much easier to avoid small talk or even be polite to those around us, and new Kaspersky Lab research has found that 72% of people use one when they do not know what to do in a social situation. They are also the ‘go-to’ distraction for people even when they aren’t trying to look busy or avoid someone’s eye. 46% of people admit to using a device just to kill time every day and 44% use it as a daily distraction.

In addition to just being a distraction, devices are also a lifeline to those who would rather not talk directly to another person in day-to-day situations, to complete essential tasks. In fact, nearly a third (31%) of people would prefer to carry out tasks such as ordering a taxi or finding directions to where they need to go via a website and an app, because they find it an easier experience than speaking with another person.

Whether they are helping us avoid direct contact or filling a void in our daily lives, our constant reliance on devices has become a cause for panic when they become unusable. A third (34%) of people worry that they will not be able to entertain themselves if they cannot access a connected device. 12% are even concerned that they won’t be able to pretend to be busy if their device is out of action.

Dmitry Aleshin, VP for Product Marketing, Kaspersky Lab said, “The reliance on connected devices is impacting us in more ways than we could have ever expected. There is no doubt that being connected gives us the freedom to make modern life easier, but devices are also vital to help people get through different and difficult social situations. No matter what your ‘connection crutch’ is, it is essential to make sure your device is online and available when you need it most.”

To ensure your device lifeline is always there and in top health – no matter what the reason or situation – Kaspersky Security Cloud keeps your connection safe and secure:

·         I want to use my device while waiting for a friend – is it secure to access the bar’s Wi-Fi?

With Kaspersky Security Cloud, devices are protected against network threats, even if the user needs to use insecure public Wi-Fi hotspots. This is done through transferring data via an encrypted channel to ensure personal data safety, so users’ devices are protected on any connection.

·         Oh no! I’m bored but my phone’s battery is getting low – what am I going to do?

Users can track their battery level thanks to a countdown of how many minutes are left until their device shuts down in the Kaspersky Security Cloud interface. There is also a wide-range of portable power supplies available to keep device batteries charged while on-the-go.

·         I’ve lost my phone! How will I keep myself entertained now?

Should the unthinkable happen and you lose or have your phone stolen, Kaspersky Security Cloud can track and protect your device from data breaches, for complete peace of mind. Remote lock and locate features ensure your device remains secure until you are reunited.

 

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