It is estimated that South Africa generates 300 000 tonnes of e-waste a year – making it the second highest in Africa. This mobile phone recycling today take your electronics to a recycling depot instead of dumping them.
Did you receive a new smartphone, tablet or television for Christmas? Are your children enjoying new electronic toys? This International Mobile Phone Recycling Day, South Africans must consider recycling the goods these gifts have replaced, or donating them for refurbishment.
The Global E-Waste Monitor 2017, released by a specialised agency of the United Nations, estimates that 44.7 million metric tonnes of e-waste were generated in 2016. Of that amount, only about 20% was recycled.
Each year, South Africa generates about 300,000 tonnes of electronic waste – about 5,7kgs per citizen. In Africa, we’re the second-highest generator of e-waste.
“Mobile devices are among the most disposable of electronic goods, contributing significantly to the shocking amounts of e-waste generated every year,” explains Alicja Radwanska, Chief Marketing Officer at weFix. “Consider that South Africa is one of the most connected countries on the continent. As devices locally get more affordable, we can upgrade and replace smartphones and tablets more frequently which is fantastic for individuals – but there is a resulting risk to the environment.”
The Jane Goodall Institute’s International Mobile Phone Recycling Day campaign was started to protect chimpanzees and safeguard their habitats, threatened by extraction of minerals used to manufacture electronic devices. Control over mining these minerals has created conflict among human communities, and perpetuated unsustainable livelihoods for the people in areas like the Congo Basin.
Pauline Stuart from South Africa’s Jane Goodall Institute says: “As consumers, we can make a big difference by recycling our phones and reducing the demand for these minerals. Doing so removes these electronics from the waste stream, and reduces the demand for extraction of resources from the habitats that many species – especially chimpanzees, other great apes, and human beings – call home.
“Extraction of these natural resources involves destroying the forests that chimpanzees call home. Tracts of forest are cleared to make way for new roads leading to mining sites which then open the previously inaccessible forest to loggers and poachers. Control over the mining of these minerals has fuelled conflict among human communities and perpetuated unsustainable livelihoods for people who migrate to forests in search of safety from the conflict, which also results in the hunting of local wildlife for food, including chimpanzees for bushmeat (food) and pet trades.”
Radwanska says that South Africans are increasingly calling for refurbished or reconditioned items products that exist within a new ‘circular economy’ that rejects the ‘take, make and dispose’ industrial model. In the last few years, local companies such as Vodacom, DSTV, and weFix are offering refurb or repair products that are affordable and environmentally conscientious.
weFix believes that there is great value giving a ‘second life’ to mobile devices that are pre-owned, damaged during shipment, demo units that are shop-soiled, or new devices that have a fault upon opening.
“Acknowledging that our business is part of a wider industry that generates e-waste, weFix has partnered with the Jane Goodall Institute to educate South Africans about device recycling, and to make it really easy for citizens to dispose of their devices responsibly,” says Radwanska.
From today, weFix will place recycle bins in its 35 stores around the country, part of an ongoing initiative to promote recycling and refurbishment of mobile and other electronic devices.
“Consumers are invited to drop off any old devices instore. For every 20 devices we recycle, we will also adopt a chimpanzee for a year, with the aim of sponsoring all 33 chimps at Chimp Eden in Mpumalanga.”
“Recycling devices, donating them for refurbishment and purchasing refurbished, rather than new, devices, are all important, impactful ways that citizens can ensure our love of electronic devices doesn’t risk the environment and human health,” says Radwanska.D
Huawei goes ultra-premium
Porsche Design and Huawei have launched the Porsche Design Huawei Mate RS in South Africa exclusive to MTN and retailing for R 26 459.
The Porsche Design Huawei Mate RS boasts features like the world’s first dual fingerprint design, including an in-screen fingerprint sensor, the world’s first Artificial Intelligence (AI) processor and Leica triple camera with 40MP image capture.
“After the overwhelming success of the Porsche Design Huawei Mate 10 Pro in South Africa, we now bring you our latest offering, a perfect blend of innovation in a smartphone and luxury design,” said Likun Zhao, Vice President of Huawei Consumer Business Group Southern Africa. “From three-point security feature including facial recognition, rear fingerprint scanner and the new innovative in-screen fingerprint to the Leica triple camera system. it culminates in an unprecedented experience for our customers.”
The device incorporates Porsche Design’s signature design language and Huawei’s breakthrough technology. The phone has a 6” 2K curved OLED screen and symmetrical look, minimalist feel and 8-edged 3D curved glass body.
High performance is symbolised by the naming of the smartphone: the term “RS” in the world of Porsche motorsport stands for outstanding racing performance.
Huawei provided the following information on The Porsche Design Huawei Mate RS benefits and features :
· The world’s first dual fingerprint scanner for enhanced convenience, allowing users to wake and unlock the device simply, thanks to an in-screen fingerprint sensor. Hover to wake the device, touch to unlock it
· The winning combination of Leica triple camera with 40MP RGB sensor technology and exceptional photography powered by Master AI. This combination puts effortless, eye-catching photography at the fingertips of those looking to immortalise their favourite moments. Combined with 5 x hybrid zoom, and the world’s first AI image stabilisation on a smartphone camera ensures photography lovers can capture the best shots with exceptional clarity in almost any situation
· The Porsche Design Huawei Mate RS is the first Huawei handset to allow quick wireless charging, making it even easier to keep the phone topped up and ready to go and, thanks to its long lasting battery, users will easily be powered through the busiest of days
· An ‘intelligent’ smartphone, the powerful AI processor automatically tailors the performance of the phone according to how it is used – constantly learning, understanding and anticipating needs, it is the perfect personal assistant for the pocket
· 256GB of internal storage means those constantly on the go and constantly on their phone can be worry free
· Dual SLS (super linear system) speakers with DOLBY ATMOS enable users to have a superior experience, with the best immersive surround sound and entertainment on the go
· Splash, water and dust resistant, which means there is no need to worry about damaging the device in the rain or accidentally dropping it in water
Jan Becker, CEO Porsche Design Group, said: “Both Porsche Design and Huawei seek to imagine and develop products that stand for precision and perfection, intelligent functionality and highly sophisticated design. Our aim was to create an outstanding device that goes one step further. We believe we have reached this goal by taking our partnership to the next level.”
Porsche Design and Huawei have worked in tandem to develop a smartphone that fuses together the two brands’ DNA, wealth of experience in design and technology, industry-leading expertise and exceptional performance. Through the use of colour in the device’s body, software themes and accessories, the new handset is accentuated with Porsche Design’s distinguished aesthetic and purist, minimalist feel.
The Porsche Design Huawei Mate RS will be available to purchase exclusively from MTN at R 26 459.
Cross-channel chat launched
Clickatell has launched a cross-channel live chat service, Touch Go, that transforms omni-channel customer care.
It enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a single business platform.
“Today’s consumers expect to engage with your brand on the digital channel of their choosing,” says Deon van Heerden, Clickatell Engage CEO and Group CFO. “They want to message your business and instantly have queries resolved, find the information and services they are looking for, without the need for a voice call. Clickatell’s Touch Go makes that happen with the right level of capabilities for businesses of all sizes.”
Businesses can start using Touch Go immediately, with a free Starter option. Touch Go requires no credit card for sign-up and is fully featured with a simple setup process. It offers customisable branding, a unified chat desk business application as well as reports and analytics.
As the business scales up its digital customer care, it can opt-in for the Touch Enterprise offering. Touch Enterprise is designed for scaling up customer care efforts through advanced capabilities including AI driven virtual agents, sentiment analysis, automated workflows, enterprise integrations and in-channel mini-applications.
“Customer care has become a defining factor for sustained business success ” says Nirmal Nair, Clickatell Engage EVP Product & Marketing. “In an ever-increasing mobile native world, customers often choose to interact digitally, but they also expect to be able to reach a human immediately, should they need. Monitoring multiple channels and providing immediate action becomes challenging with siloed deployments. Touch’s unified solution allows businesses of all sizes to provide the customer delight in a simple modular approach.”