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How to make cities smart – and sustainable

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When building sustainable cities, it is vital to first understand the difference between a smart city and a sustainable city, says MARK WALKER, associate vice-president of IDC sub-Saharan Africa, Middle East and Turkey.

According to Mark Walker, associate vice-president of IDC sub-Saharan Africa, Middle East and Turkey, a smart city can be defined as a city that is completely connected and where that connectivity is used to enhance communication, security, the movement and monitoring of people and interdepartmental communications to name a few. “It’s basically the Internet of Things as applied to a city,” he says. A sustainable city, on the other hand, implies that these elements are in place, that it continues and is not a once-off project.

 “The problem with the consequent smart city is that it requires many systems to be working together and often what happens is that ‘smart parts’ are implemented as point-in-time projects and they’re not sustainable,” says Walker. “A sustainable smart city is where the parts are ‘smart’, integrated and they continue working.”

He cites Nairobi as an example, where there is a smart city concept specifically around traffic management, but because it is not integrated with other parts of the city, it is not as effective as it could be, making the sustainability of the system questionable.

An integrated approach is crucial

For better understanding, Walker provides the example of the electricity billing process. “Similarly, when a city provides electricity to citizens, there are multiple players involved in the transaction. It is the electricity supplier, the consumer and the municipality involved. In a smart city, all the billing is connected and the consumption patterns are understood. So, if a person misses a payment, for instance, but their supply has been constant over time, the city can see that question why they haven’t paid and relate that back to consumption,” Walker says. He adds that active metering services would allow municipalities to be a lot more precise in terms of provisioning and managing electricity, enabling them to also detect fraud. “If people are compromising their meter to get free electricity, the city can detect major discrepancies in consumption. That’s an example of a smart city solution, but if there isn’t integration between the billing department at the municipality and the supplier, it can’t happen.”

Walker believes that while there is some level of awareness and understanding of the value of a smart city, poor execution and implementation is standing in the way of it becoming a reality, with the two biggest pitfalls being budget and political will. He says that Gauteng came close with the 2010 Soccer World Cup, but only on the aspect of security. “That was an example, to a degree, of how a smart city can work. There was an understanding of the ticket sales, where the people would be moving from time to time, which enabled the synchronisation of traffic flow and availability of services. This was as a result of coordination between government and the citizen and also with enterprise and making that work together. So, there’s an understanding of smart cities, but it is also limited. People get the picture and they like the picture, but the execution and the implementation are still a long way off.”

It’s a full-time responsibility

While both public and private sector have a role to play, solid planning is crucial to successful smart city implementation. “Ideally, it would be government-led or city-led, but that should be a specific responsibility and not a sub responsibility. It’s not a case of it just being a sub-set of the CIO or the City Manager’s responsibilities. There has to be a person with serious decision-making power to drive the project and this person has to be able to work across various functions within the city to ensure all the elements are brought together from ICT to logistics, from process to people. A smart city is a much broader discussion than just technology.”

With South Africa already facing service delivery protests on a regular basis, smart cities could alleviate many of the challenges and improve citizen satisfaction. “Government service delivery will immediately be improved, without a doubt,” says Walker. “The problem is that there is a massive degree of transparency that comes with a smart city and government departments or municipalities might not necessarily be ready for that level of transparency.”

Moving beyond just the conversation

From a technology vendor perspective, the conversation around smart cities has started, but it is still at the very first stages of promotion, advertising what it is and defining smart cities. We are still at the start of the education phase. “We haven’t even moved into the prioritisation and execution phases yet. There is also the risk that smart cities can become like cloud and big data, just another ICT hype cycle.”

Walker believes that the country is now at a point where it must define what smart cities are, what benefits they can bring to both local government and citizens and how to then prioritise and implement the right solutions to derive the most benefit from the investment. “The final step is then to determine how you coordinate all the priorities to ensure you deliver a smart city, that you can afford, implement and sustain,” he says.

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Now download a bank account

Absa has introduced an end-to-end account opening for new customers, through the Absa Banking App, which can be downloaded from the Android and Apple app stores. This follows the launch of the world first ChatBanking on WhatsApp service.

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This “download your account” feature enables new customers to Absa, to open a Cheque account, order their card and start transacting on the Absa Banking App, all within minutes, from anywhere and at any time, by downloading it from the App stores.

“Overall, this new capability is not only expected to enhance the customer’s digital experience, but we expect to leverage this in our branches, bringing digital experiences to the branch environment and making it easier for our customers to join and bank with us regardless of where they may be,” says Aupa Monyatsi, Managing Executive for Virtual Channels at Absa Retail & Business Banking.

“With this innovation comes the need to ensure that the security of our customers is at the heart of our digital experience, this is why the digital onboarding experience for this feature includes a high-quality facial matching check with the Department of Home Affairs to verify the customer’s identity, ensuring that we have the most up to date information of our clients. Security is supremely important for us.”

The new version of the Absa Banking App is now available in the Apple and Android App stores, and anyone with a South African ID can become an Absa customer, by following these simple steps:

  1. Download the Absa App
  2. Choose the account you would like to open
  3. Tell us who you are
  4. To keep you safe, we will verify your cell phone number
  5. Take a selfie, and we will do facial matching with the Department of Home Affairs to confirm you are who you say you are
  6. Tell us where you live
  7. Let us know what you do for a living and your income
  8. Click Apply.

 

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How we use phones to avoid human contact

A recent study by Kaspersky Lab has found that 75% of people pick up their connected device to avoid conversing with another human being.

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Connected devices are becoming essential to keeping people in contact with each other, but for many they are also a much-needed comfort blanket in a variety of social situations when they do not want to interact with others. A recent survey from Kaspersky Lab has confirmed this trend in behaviour after three-quarters of people (75%) admitted they use a device to pretend to be busy when they don’t want to talk to someone else, showing the importance of keeping connected devices protected under all circumstances. 

Imagine you’ve arrived at a bar and you’re waiting for your date. The bar is busy, and people are chatting all around you. What do you do now? Strike up a conversation with someone you don’t know? Grab your phone from your pocket or handbag until your date arrives to keep yourself busy? Why talk to humans or even make eye-contact with someone else when you can stare at your connected device instead?

The truth is, our use of devices is making it much easier to avoid small talk or even be polite to those around us, and new Kaspersky Lab research has found that 72% of people use one when they do not know what to do in a social situation. They are also the ‘go-to’ distraction for people even when they aren’t trying to look busy or avoid someone’s eye. 46% of people admit to using a device just to kill time every day and 44% use it as a daily distraction.

In addition to just being a distraction, devices are also a lifeline to those who would rather not talk directly to another person in day-to-day situations, to complete essential tasks. In fact, nearly a third (31%) of people would prefer to carry out tasks such as ordering a taxi or finding directions to where they need to go via a website and an app, because they find it an easier experience than speaking with another person.

Whether they are helping us avoid direct contact or filling a void in our daily lives, our constant reliance on devices has become a cause for panic when they become unusable. A third (34%) of people worry that they will not be able to entertain themselves if they cannot access a connected device. 12% are even concerned that they won’t be able to pretend to be busy if their device is out of action.

Dmitry Aleshin, VP for Product Marketing, Kaspersky Lab said, “The reliance on connected devices is impacting us in more ways than we could have ever expected. There is no doubt that being connected gives us the freedom to make modern life easier, but devices are also vital to help people get through different and difficult social situations. No matter what your ‘connection crutch’ is, it is essential to make sure your device is online and available when you need it most.”

To ensure your device lifeline is always there and in top health – no matter what the reason or situation – Kaspersky Security Cloud keeps your connection safe and secure:

·         I want to use my device while waiting for a friend – is it secure to access the bar’s Wi-Fi?

With Kaspersky Security Cloud, devices are protected against network threats, even if the user needs to use insecure public Wi-Fi hotspots. This is done through transferring data via an encrypted channel to ensure personal data safety, so users’ devices are protected on any connection.

·         Oh no! I’m bored but my phone’s battery is getting low – what am I going to do?

Users can track their battery level thanks to a countdown of how many minutes are left until their device shuts down in the Kaspersky Security Cloud interface. There is also a wide-range of portable power supplies available to keep device batteries charged while on-the-go.

·         I’ve lost my phone! How will I keep myself entertained now?

Should the unthinkable happen and you lose or have your phone stolen, Kaspersky Security Cloud can track and protect your device from data breaches, for complete peace of mind. Remote lock and locate features ensure your device remains secure until you are reunited.

 

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