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We can change the world

Michael Dell kicked off this year’s Dell EMC World by saying the tools for a digital transformation are out there and it is up for companies to grab the bull by the horns and make the change, writes DOUG WOOLLEY, Dell EMC GM: South Africa.

“You are some of the world’s greatest organisations and you are leading through a time of unprecedented change and opportunity. This is your show. It’s about how you are changing the world: reshaping industries, reinventing processes, transforming your organisations to shape your future.”

With those words, Michael Dell started his keynote at Dell EMC World, held in Las Vegas. This year more than 13,500 people attended the event, ready to learn how they can take their transformations forward.

To me it served as a reminder of what we can do and what is at stake. Later, back in South Africa, I spoke to renowned analyst Arthur Goldstuck, who also attended Dell EMC World 2017. He said something very true and crucial: there are no more excuses. The future is being built on digital transformation. The tools and platforms are out there. What remains is for companies and countries to grab the bull by the horns and make the change.

I completely agree with him. But it is easier said than done. Many still struggle to start and maintain the journey to this new era. That’s because it is a fundamental challenge. Digital transformation is not a bolt-on to a business. It starts at the foundation and works its way through the entire organisation. It is both top-down and grassroots. It is corporate, functional and operational. The business vision remains intact, but everything about how it will realise that vision changes. This is a daunting shift.

That problem stayed with me long after the event. Dell Technologies, which emerged from the highly successful combination between Dell and EMC, is an undeniable leader in this transformation. The high utilisation of our services and solutions prove that. But this brings a certain responsibility as well: if we expect the world to change, we must help lead and define that change. Our customers – current and future – look to us for guidance. What I have to ask is how can Dell EMC be a partner for South Africa’s digital transformation?

IT maturity is key. You can’t simply flip a switch and digital magic appears. But it shouldn’t be as complicated and daunting as it appears either. The primary outcome is to get businesses away from the burden of technology procurement and maintenance, and back to what they do best. In the Dell EMC hallways we call this Radical Infrastructure Simplicity. Through a variety of products, we are equipped to create the digital foundations businesses can build on.

An often-cited example is our Hyper-Converged Infrastructure, which deliver turnkey systems ready for digital services to be deployed on them with the littlest of fuss. But we need to go further, which is why Dell EMC has introduced elastic financing models such as Financial Services Flex. We don’t want upfront costs to drain your digital ambition, so we have designed industry-first financing solutions that cater for every type and size of business.

Another example, announced at the Las Vegas gathering, is PC-as-a-Service. This unique offering takes advantage of Dell EMC’s leading consumer devices to equip staff with top computer systems without the hefty capital layout. Let’s be honest: change is not cheap and this is keeping many companies, particularly smaller businesses, from transforming. Both of the aforementioned services are here to take that pain away.

It is obvious that I want to promote what Dell EMC offers the market. But this is not my primary goal. That question of how we can help accelerate digital transformation in South Africa remains the brass ring. I am just fortunate to lead the local office of a very dynamic and progressive company.

Dell EMC has a vast ecosystem, and is rich for its extensive investments in consultation, methodology research and toolsets. We were early evangelists for cloud and pioneers of cloud management and infrastructure. Today that expertise spans across seven major companies, modernising data centres, improving security, driving virtualization and much more. Whether you need a turnkey upgrade of your servers, develop your Internet of Things strategy or place the best devices in the hands of employees, we’ve thought about the challenges and created solutions for you to consider.

This commitment goes beyond product. One of the most exciting announcements I saw at Dell EMC World 2017, beyond the virtual reality sets and mind-blowing gaming systems, was that of Alice: a virtual assistant that specifically serves women entrepreneurs.  The event also made it clear that Dell EMC is very concerned about the environment and sustainability is a guiding principle of our organisation.

Arthur Goldstuck was right: there are no excuses. But to me, there are no excuses for us, Dell EMC, to help you change your business and your world for the better. This is the commitment I reaffirmed after Dell EMC World 2017: we all really can change the world and Dell EMC will be there to help every step of the way.

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Mobile is the new branch

Standard Bank has launched an account for mobile devices that gives back 500MB of data a month

Standard Bank has introducd a R4.95p/m bank account called MyMo that customers can open on their mobile devices, loaded with data and airtime offerings and other benefits such as virtual and Gold physical card.

MyMo account holders will also enjoy the convenience of a cheque account through a Visa and Mastercard gold card. Once the account is open, users can choose to either receive R50 in airtime or 500MB of data a month, if their card is swiped more than four times a month. A further megabyte of data is loaded on the account for every R20 spent.

“MyMo is an account for everyone, whether you just landed your first job or have been around the block. With no documentation required it only takes a few minutes to open the account,” says Funeka Montjane, Chief Executive for Personal and Business Banking, South Africa, at Standard Bank Group. “For just R4.95 a month customer will be able to enjoy free swipes and ATM withdrawals at only R6.50 for amounts under R 1 000.

“Mobile is the new branch. This account is about bringing the mobile branch into customers hands, it is about convenience and security while banking.”

She says mobile offers low cost transactional banking which integrates people and businesses into the new connected economy, making mobile the new branch ecosystem that will drive and connect Africa’s growth. Physical connections to the economy are rapidly changing to digital where banks have to move from being financial institutions to service organisations.

“In the past people congregated in communities and eventually cities to maximise the advantages of connectivity. Today a simple hand-held device has the potential to open infinite doors, transforming individuals’ access to opportunities, regardless of where they are, and like never before in history. 

“Historically, a bank account represented access to economic citizenship. Today, having a simple device enabling digital access to a modern banking platform is a passport to global connectivity and vast human development potential.”

The bank says it is using technology, and mobile phones in particular, to deliver low-cost transactional channels accessible to all our customers. The evolution in mobile can be seen in transaction options like cash back at the retail checkout till rather than the ATM, free digital banking rather than using a branch, and the ability to transact using digital wallets, even without a bank account.

“Developing comprehensive connected ecosystems requires a mind-set change from Africa’s banks,” says Montjane. “Banks will evolve away from traditional financial service organisations, into service ecosystems enabling broad universal access to almost everything like enhanced purchasing experiences of vehicles and homes, online procurement of goods and services and lifestyle elements like rewards and travel. 

“These connectivity drivers will also act to future-proof evolving connectivity ecosystem by allowing us to offer untold future services while deriving income from as yet unrealised revenue streams,.   

From a customer perspective, the kind of ecosystems of knowledge, access and, ultimately, connectivity that banks will come to provide will radically transform the share of life that almost all individuals will be able to access.”

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Two-thirds of SA staff hide social media from bosses

With 90% of people in employment going online several times a day, it can be hard for most workers to keep their private and work-life separate during the working day (and beyond). The recently published Global Privacy Report from Kaspersky Lab reveals that 64% of South African consumers choose to hide social media activity from their boss. This secretive stance at work also extends to their colleagues, with 60% of South Africans also preferring not to reveal online activities to their co-workers.

Globally, the average employee spends an astonishing 13 years and two months at work during their lifetime. Interestingly though, not all this time is directly related to solving work tasks or earning a promotion: almost two thirds (64%) of consumers admit visiting non-work-related websites every day from their desk.

Not surprisingly, 35% of South African employees are against their employer knowing which websites they visit. However, more interestingly, 60% of South African are even against their colleagues knowing about their online activities. This probably means that colleagues constitute an even greater threat to future perspectives of an office slouch or maybe the relationships with colleagues are more informal and therefore, more valuable.

On the contrary, social media activity appears to be a less private domain for many and therefore, more suitable for sharing with colleagues but not the boss. This is probably because workers fear harming the public image of a company or interest in decreased staff productivity motivates companies to monitor employees’ social networks and make career changing decisions based on that. Such policies have led to 64% of South Africans saying that they don’t want to reveal their social media activities to their boss and 53% even don’t want to disclose this information to their colleagues.

A further 29% are against showing the content of their messages and emails to their employer. In addition, 3% even said that their career was irrevocably damaged as a consequence of their personal information being leaked. Thus, people are worried about how to build a favourable internal reputation and how not to destroy existing workplace relationships.

“As going online is an integral part of our life nowadays, lines continue to blur between our digital existence at work and at home. And that’s neither good nor bad. That’s how we live in the digital age. Just keep remembering that as an employee you need to be increasingly cautious of what exactly you post on social media feeds or what websites you prefer using at work. One misconceived action on the internet could have an irrevocable long-term impact on even the most ambitious worker’s ability to climb the career ladder of their choice in the future,” comments Marina Titova, Head of Consumer Product Marketing at Kaspersky Lab.

To ensure workers don’t fall prey of the internet threats at a work, there are some core guidelines to adhere to in the digital age:

  • Don’t post anything that could be considered defamatory, obscene, proprietary or libellous. If in doubt, don’t post.
  • Be aware that system administrators may at least, in theory, be informed about your web browsing patterns.
  • Don’t harass, threaten, discriminate or disparage against any colleague, partner, competitor or customer. Neither on social networks or in messages, emails, nor by any other means.
  • Don’t post photographs of other employees, customers, vendors, suppliers or company products without prior written permission.
  • Start using Kaspersky Password Manager to ensure your social media and other personal accounts are not at risk of unauthorised access by someone else in an office. Install a reliable security solution such as Kaspersky Security Cloud to protect your personal devices.

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