All posts tagged "customer experience"
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Business Tech
Invisible tech will power
retail of the future29 June 2023No apps, no terminals, predicts PETER LUDI, MD of solutions at redPanda Software.
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Business Tech
Tech lets down South
Africa’s retail workers22 June 2023A Microsoft-sponsored IDC study reveals that most South African retail workers are feeling overworked and underwhelmed...
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Business Tech
Customer is no longer ‘linear’
22 November 2021By BRENT HAUMANN, managing director of Striata
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Business Tech
Business needs single view of customer communication
23 July 2021By ROB LITH, chief commercial officer of Telviva
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Business Tech
Why companies can’t deliver frictionless CX
14 July 2021Businesses are missing out on a significant opportunity to fix internal processes and address the root...
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Featured
Tech can help fill customer experience gap
11 March 2020By PAULA SARTINI, founder and CEO at BrandQuantum
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Featured
Retailers must curate customers
22 March 2017Recent Epson research has uncovered that consumer buying decisions rely heavily on the retail environment, so...
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Featured
In customer experience, management needs measurement
20 September 2016For business decision makers to have access to relevant data and then use it to inform...