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What tech’s 3 wise men tell us to expect

Advice from three wise men will lead SA into the 4th Industrial Revolution, writes ANDRIES BRINK, CEO of Andile Solutions

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Over the past 50 years, 3 wise men made predictions that have become definitive in our time. Gordon Moore said data processing would double in capacity every 18 to 24 months, Mark Kryder predicted that data storage would expand at about the same rate, and George Gilder said the bandwidth connecting different nodes would double at three times that speed. Like the sages from the biblical story, they saw a massive star rising ahead of them.

Today we stand in the radiance of technology’s sun. My consumer grade phone is more powerful than most corporate data centres at the turn of the century. It has 200,000 times more memory than Voyager 2, which just left our solar system. In lockstep with this progress, today’s data centres produce decentralised processing power at incredibly cheap prices. These have found their way to humanity and are delivering on the promise of a new dispensation. Maybe LOCNVL had a point when they sang in 2010 that they had a sun in their pocket.

Let’s change our focus, for a moment, to Africa, which despite having nearly a billion people still only produces roughly $3.5 trillion in GDP. Apple, Alphabet, Amazon, Microsoft and Facebook have a collective market capitalisation of the same amount, yet do so with 0.08% of the number of people. To say Africa is missing out on the technology sun is an understatement. While everyone can benefit from this change, only a few will be positioned to lead it. It’s a fact quite visible wherever you look.

Andries Brink, CEO, Andile Solutions

Over the centuries, we have learnt that only four composers (Bach, Beethoven, Mozart and Tchaikovsky) wrote almost all the music played by modern orchestras. Similarly, just a handful of authors sell all the books (of 1,5 million books published each year, only 500 sell more than a hundred thousand copies), and of the few scientists that actually publish papers that are accepted, only a very small percentage are then actually referenced by their peers. Business majors will note that this phenomenon was captured eloquently by 18th century Italian polymath Vilfredo Pareto and his 80/20 principle.

The question we should ask ourselves is: how can SA be part of the 20%, the mavericks that change the world instead of the 80% who end up as followers? For the answer, we need not look further than Lesetja Kganyago, the governor of our Reserve Bank:

“Lasting wealth… isn’t in a country’s soil but in its citizens’ heads. Countries get rich because people develop specialised skills, and because they find ways to cooperate so they can do things much too complex for any individual to do alone. To handle all this complexity and specialisation, people gather in firms, and firms interact in markets.”

He warned that when a state declares war against market mechanisms and wealth, it kills off investment and scares skilled people away. Natural resources don’t get used effectively, no matter how abundant they are, and the economy doesn’t develop other kinds of industries either.

It’s not hard to back this view: the mess in the DRC, the collapse of Zimbabwe, and the unbelievable accumulation of debt by Zambia reveal how disdain for market principles have hobbled what should be highly productive nations. Neither is it hard to find positive examples: India and Singapore have transformed their economies thanks to very business-friendly environments, and they have reduced poverty as well. The rise of the Asian Tigers had a lot to do with using market mechanisms effectively.

This brings us to the saviour part.

Minister Rob Davies recently declared that “there would be serious winners and losers due to the 4th industrial revolution (4IR).”, sounding vaguely familiar to a disturbing passages from the Holy Bible, a book that we can be certain the Minister did not mean to reference. In Matthew 13:12, Jesus says that:” For whoever has, to him more will be given, and he will have abundance; but whoever does not have, even what he has will be taken away from him.” (The reader should be aware that economists often refer to the Pareto principle as the Matthew principle in relation to the above)

A significant number of things have been taken away from South Africa during the Zupta era. Yet South Africa still has an incredible opportunity here:

Yes, since 2008 SA has plunged 22 spots from 45th position. Yet we are still in the game and can reverse the trend, particularly if we harness 4IR beyond mentions in speeches. To me the opportunity is obvious. We have the finance system, market size and innovation capability to create a hotbed for 4IR-fueled progress. Looking at my industry, we should find ways to bring the smartest fintechs to South Africa.

Therefore, during this festive season, let us listen to our favourite devices streaming Mozart and Beethoven whilst we study and embrace the wise words of Pareto and other trusted saviours. The governor has confirmed our course. If SA Inc. could open doors for that 0.08 % of innovators and give them a reason to bring their wealth and knowledge here, we can accomplish amazing things as a nation. The three wise men have shown us a great rising star that everyone, even our most Marxist ministers, can see on the horizon. In 2019, let’s hope, and pray, we can converge on the opportunity.

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How to rob a bank in the 21st century

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In the early 1980s, South Africans were gripped by tales of the most infamous bank robbery gangs the country had ever known: The Stander Gang. The gang would boldly walk into banks, brandishing weapons, demand cash and simply disappear. These days, a criminal doesn’t even have to be in the same country as the bank he or she intends to rob. Cyber criminals are quite capable of emptying bank accounts without even stepping out of their own homes.

As we become more and more aware of cybersecurity and the breaches that can occur, we’ve become more vigilant. Criminals, however, are still going to follow the money and even though security may be beefed up in many organisations, hackers are going to go for the weakest links. This makes it quintessential for consumers and enterprises to stay one step ahead of the game.

“Not only do these cyber bank criminals get away with the cash, they also end up damaging an organisation’s reputation and the integrity of its infrastructure,” says Indi Siriniwasa, Vice President of Trend Micro, Sub-Saharan Africa. “And sometimes, these breaches mean they get away with more than just cash – they can make off with data and personal information as well.”

Because the cyber criminals operate outside bricks and mortar, going for the cash register or robbing the customers is not where their misdeeds end. Bank employees – from the tellers to the CEO – are all fair game.

But how do they do it? Taking money out of an account is not the only way to steal money. Cyber criminals can zero in on the bank’s infrastructure, or hack into payment systems and even payment documents. Part of a successful operation for them may also include hacking into telecommunications to gain access to one-time pins or mobile networks.

“It’s not just about hacking,” says Siriniwasa.. “It’s also about the hackers trying to get an ‘inside man’ in the bank who could help them or even using a person’s personal details to get a new SIM so that they can have access to OTPs. Of course, they also use the tried and tested method of phishing which continues to be exceptionally effective – despite the education in the market to thwart it.”

The amounts of malware and available attacks to gain access to bank funds is strikingly vast and varies from using web injection script, social engineering and even targeting internal networks as well as points of sale systems. If there is an internet connection and a system you can be assured that there is a cybercriminal trying to crack it. The impact on the bank itself is also massive, with reputations left in tatters and customers moving their business elsewhere.

“We see that cyber criminals use multi-faceted attacks,” says Siriniwasa. “This means that we need to come at security from multiple angles as well. Every single layer of an organisation’s online perimeter need to be secured. Threat isolation is exceptionally important and having security with intrusion protection is vital. Again, vigilance on the part of staff and customers also goes a long way to preventing attacks. These criminals might not carry guns like Andre Stander and his gang, but they are just as dangerous – in fact – probably more so.”

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Beaten by big data? AI is the answer

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by ZAKES SOCIKWA, cloud big data and analytics lead at Oracle

In 2019, it’sestimated we’ll generate more data than we did in the previous 5,000 years. Data is fast becoming the most valuable asset of any modern organisation, and while most have access to their internal data, they continue to experience challenges in deriving maximum value through being able to effectively monetise the information that they hold.

The foundation of any analytics or Business Intelligence (BI) reporting capability is an efficient data collection system that ensures events/transactions are properly recorded, captured, processed and stored. Some of this information on its own might not provide any valuable insights, but if it is analysed together with other sources might yield interesting patterns.

Big data opens up possibilities of enhancing internal sources with unstructured data and information from Internet of Things (IoT) devices. Furthermore, as we move to a digital age, more businesses are implementing customer experience solutions and there is a growing need for them to improve their service and personalise customer engagements.

The digital behaviour of customers, such as social media postings and the networks or platforms they engage with, further provides valuable information for data collection. Information gathering methods are being expanded to accommodate all types and formats of data, including images, videos, and more.

In the past, BI and Data Mining were left to highly technical and analytical individuals, but the introduction of data visualisation tools is democratising the analytics world. However, business users and report consumers often do not have a clear understanding of what they need or what is possible.

AI now embedded into day to day applications

To this end, artificial intelligence (AI) is finishing what business intelligence started. By gathering, contextualising, understanding, and acting on huge quantities of data, AI has given rise to a new breed of applications – one that’s continuously improving and adapting to the conditions around it. The more data that is available for the analysis, the better is the quality of the outcomes or predictions.

In addition, AI changes the productivity equation for many jobs by automating activities and adapting current jobs to solve more complex and time-consuming problems, from recruiters being able to source better candidates faster to financial analysts eliminating manual error-prone reporting.

This type of automation will not replace all jobs but will invent new ones. This enables businesses to reduce the time to complete tasks and the costs of maintenance, and will lead to the creation of higher-value jobs and new engagement models. Oracle predicts that by 2025, the productivity gains delivered by AI, emerging technologies, and augmented experiences could double compared to today’s operations.

According to the IDC, worldwide revenues for big data and business analytics (BDA) solutions was expected to total $166 billion in 2018, and forecast to reach $260 billion in 2022, with a compound annual growth rate of 11.9% over the 2017-2022 forecast period. It adds that two of the fastest growing BDA technology categories will be Cognitive/AI Software Platforms (36.5% CAGR) and Non-relational Analytic Data Stores (30.3% CAGR)¹.

Informed decisions, now and in the future

As new layers of technology are introduced and more complex data sources are added to the ecosystem, the need for a tightly integrated technology stack becomes a challenge. It is advisable to choose your technology components very carefully and always have the end state in mind.

More development on emerging technologies such as blockchain, AI, IoT, virtual reality and others will probably be available on cloud first before coming on premise. For those organisations that are adopting public cloud, there are opportunities to consume the benefits of public cloud and drive down costs of doing business.

While the introduction of public cloud is posing a challenge on data sovereignty and other regulations, technology providers such as Oracle have developed a ‘Cloud at Customer’ model that provides the full benefits of public cloud – but located on premise, within an organisation’s own data centre.

The best organisations will innovate and optimise faster than the rest. Best decisions must be made around choice of technology, business processes, integration and architectures that are fit for business. In the information marketplace, speed and informed decision making will be key differentiators amongst competitors.

¹ IDC Press Release, Revenues for Big Data and Business Analytics Solutions Forecast to Reach $260 Billion in 2022, Led by the Banking and Manufacturing Industries, According to IDC, 15 August 2018

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