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SA joins the dots for the Smart City

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The concept of a smart city is a grand vision of an urban future, seemingly unattainable in South Africa, but the dots are beginning to be joined, writes ARTHUR GOLDSTUCK.

What do public Wi-Fi in Tshwane, smart meters for utilities in Johannesburg, and an app for public transport in Cape Town have in common?

All mark the beginnings of the evolution, in South Africa, of the smart city. This is both a concept and a strategy that sees data and communications technology used to coordinate transport, public safety and access to services. The goal of the strategy is simple, yet enormously challenging: sustainable economic development in order to improve quality of life in the city.

But this is not merely an ideal: it is a necessity.

“By 2050, close to eight out of 10 South Africans will be living in one of the country’s cities,” says Mark Walker, head of Africa at the International Data Corporation (IDC). “The growth of cities goes hand in hand with growth in Gross Domestic Product (GDP), but it increases traffic and pollution, which in turn decreases growth. Technology is the magic sauce that drives efficiency, and addresses constraints of resources and budget.”

Walker points out that the use of technology as a means to enable service delivery, to communicate with the population, and for citizens to voice commentary, has already become invaluable. Over the next 10 to 15 years, the changing nature of the urban population will make it critical.

In response to the emerging need, the IDC has worked with global storage giant EMC to develop a smart cities maturity model geared to the needs and constraints of African cities.

“Cities are fundamental to the economic development,” says Jonas Bogoshi, country manager of EMC Southern Africa. “The United Nations Conference on Sustainable Development identified the fact that cities are cardinal for socially, economically and environmentally sustainable societies.”

The big challenge is that the rate of urbanisation is faster than the rate of economic growth, says Bogoshi.

“You have to look for solutions, otherwise you will decay. You have to look for partners, otherwise we will all fail.”

The ultimate goals for Smart Cities, says Walker, are very clear.

“Where smart cities are successfully implemented, as in Singapore and Dubai, we see very strong, coordinated and integrated initiatives taking place, and we see a definite increase in economic growth. Some of that is based on efficiency, but a lot comes from the creation of new value streams and innovation. However, operational efficiency is key to that growth.”

While it appears that the smart city is all about technology, a crucial element of smart city strategy is that the citizen must be at its core.

“The citizen is what really counts,” says Walker. “If it is not delivering the services the citizen requires, you’re wasting money. The key performance indicators must be designed from the citizen up.”

The IDC/EMC model is broken up into five stages of smart city maturity, with Stage 1 labelled Ad Hoc and comprising “Technology-enabled project successes; proof of concept and business case via return on investment from pilot projects.”

Most South African initiatives are still at this stage, with free Wi-Fi experiments in cities like Tshwane, Johannesburg, Cape Town and Bloemfontein being the prime examples.

However, elements of Stage 2, labeled Opportunistic, can also be seen in projects that take advantage of emerging capabilities to meet immediate needs. The roll-out of 92 000 smart meters for measuring utility use remotely in Johannesburg and the use of apps like WhereIsMyTransport to coordinate access to public transport in Cape Town are among a variety of examples that lie between Stage 1 and 2.

In Stage 3, such projects must become Repeatable, based on proven success, return on investment and improved efficiencies. In Stage 4, the city moves to a Managed model of smart services delivery.

The two key questions that city managers and decision-makers must ask at this stage are:

  • Have you developed cross-departmental work groups for service delivery beyond emergencies, events and disaster management?
  • Have you developed outcomes-focused metrics by which processes, staff, and outcomes are measured to ensure that goals are being met?

Finally, in Stage 5, or the Optimised stage, the city is required to create a centralised team that takes charge of continuous improvements in process as well as refining and improving on methodology for governance and measurements.  Only very few cities in the world, such as Singapore, are on the edge of Stage 5.

“In South Africa we are somewhere between stage 1 and 2,” says Walker. “A lot of initiatives labelled Smart City are very point-based, project-based, and constrained by budget and scope, involving only a few stakeholders. Often, it is coordinated at departmental level only rather than across a city or region. The Gautrain is a good example, where traffic is being managed in a smart way, but why aren’t they working with the City of Joburg and with the Gauteng province as a whole?”

For now, he says, it typically takes three to five years to move from stage 1 to 2, and 15 years to go from Stage 1 to 5 – if an integrated plan is in place. The longer a city waits before it begins planning, of course, the longer it will take to get to the ultimate goal of the smart city.

  • Arthur Goldstuck is founder of World Wide Worx and editor-in-chief of Gadget.co.za. Follow him on Twitter and Instagram on @art2gee

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How we use phones to avoid human contact

A recent study by Kaspersky Lab has found that 75% of people pick up their connected device to avoid conversing with another human being.

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Connected devices are becoming essential to keeping people in contact with each other, but for many they are also a much-needed comfort blanket in a variety of social situations when they do not want to interact with others. A recent survey from Kaspersky Lab has confirmed this trend in behaviour after three-quarters of people (75%) admitted they use a device to pretend to be busy when they don’t want to talk to someone else, showing the importance of keeping connected devices protected under all circumstances. 

Imagine you’ve arrived at a bar and you’re waiting for your date. The bar is busy, and people are chatting all around you. What do you do now? Strike up a conversation with someone you don’t know? Grab your phone from your pocket or handbag until your date arrives to keep yourself busy? Why talk to humans or even make eye-contact with someone else when you can stare at your connected device instead?

The truth is, our use of devices is making it much easier to avoid small talk or even be polite to those around us, and new Kaspersky Lab research has found that 72% of people use one when they do not know what to do in a social situation. They are also the ‘go-to’ distraction for people even when they aren’t trying to look busy or avoid someone’s eye. 46% of people admit to using a device just to kill time every day and 44% use it as a daily distraction.

In addition to just being a distraction, devices are also a lifeline to those who would rather not talk directly to another person in day-to-day situations, to complete essential tasks. In fact, nearly a third (31%) of people would prefer to carry out tasks such as ordering a taxi or finding directions to where they need to go via a website and an app, because they find it an easier experience than speaking with another person.

Whether they are helping us avoid direct contact or filling a void in our daily lives, our constant reliance on devices has become a cause for panic when they become unusable. A third (34%) of people worry that they will not be able to entertain themselves if they cannot access a connected device. 12% are even concerned that they won’t be able to pretend to be busy if their device is out of action.

Dmitry Aleshin, VP for Product Marketing, Kaspersky Lab said, “The reliance on connected devices is impacting us in more ways than we could have ever expected. There is no doubt that being connected gives us the freedom to make modern life easier, but devices are also vital to help people get through different and difficult social situations. No matter what your ‘connection crutch’ is, it is essential to make sure your device is online and available when you need it most.”

To ensure your device lifeline is always there and in top health – no matter what the reason or situation – Kaspersky Security Cloud keeps your connection safe and secure:

·         I want to use my device while waiting for a friend – is it secure to access the bar’s Wi-Fi?

With Kaspersky Security Cloud, devices are protected against network threats, even if the user needs to use insecure public Wi-Fi hotspots. This is done through transferring data via an encrypted channel to ensure personal data safety, so users’ devices are protected on any connection.

·         Oh no! I’m bored but my phone’s battery is getting low – what am I going to do?

Users can track their battery level thanks to a countdown of how many minutes are left until their device shuts down in the Kaspersky Security Cloud interface. There is also a wide-range of portable power supplies available to keep device batteries charged while on-the-go.

·         I’ve lost my phone! How will I keep myself entertained now?

Should the unthinkable happen and you lose or have your phone stolen, Kaspersky Security Cloud can track and protect your device from data breaches, for complete peace of mind. Remote lock and locate features ensure your device remains secure until you are reunited.

 

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Five key biometric facts

Due to their uniqueness, fingerprints are being used more and more to quickly identify and ensure the security of customers. CLAUDE LANGLEY, Regional Sales Manager, for Africa at HID Global Biometrics, outlines five facts about the technology.

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How many times in a day are you expected to identify yourself? From when you arrive at work you are required to sign in, visiting your bank, receiving healthcare services… The list is endless. When a system knows who you are, you are able to do any number common, everyday activities. Your identity is unique and precious. It is also easily stolen and the target of many hackers across the globe. Technology is constantly evolving alongside the criminal element, always looking for ways to protect data and identity. One such solution happens to be biometrics and it is rapidly gaining traction in our increasingly complex modern world.

Reliable, secure and fundamentally YOU, unique biometric traits such as fingerprints are being used by banks, enterprises and consumers to verify identity. Biometric solutions offer significant identity protection because they use unique biological details to ensure an account is only accessed by the account holder, a door only opened by the owner. Here are five things that are little known about this technology…

  • The uncut identity. Your fingerprint is unique to you. Nobody can use a copy of it to impersonate you. Good technology is capable of scanning down into the layers of the fingertip to differentiate unique elements of a person’s fingerprint, this data is then encrypted and used as a key to unlocking whichever physical or virtual door that the biometric system protects.
  • The living proof. No, there is nothing to the stories of fingerprints being used without their owner’s knowledge or permission. Biometric solutions can use specific variables to determine if the finger used to access the system is that of a present, living person.  A copy or a fake cannot be used to access a cutting-edge biometric solution.
  • Easy and convenient. Queues and documents and paperwork may well be a thing of the past should biometrics take a firmer grip of government and banking systems. The process of registering is easy, and access to identity documents and records is yours alone.
  • Security blanket. A thousand passwords and a hundred post-it notes stuck on walls and drawers.  An excel file with a list of sites and applications and their corresponding passwords, all a thing of the past.  Nobody needs to remember their password with biometrics, they only need to show up.
  • Anywhere is cool. Schools, airports, networks, offices, homes, toilets, banks, libraries, governments, border controls, immigration services, call centres, hospitals and even clubs and pubs – knowing “who” matters and biometrics can quickly and conveniently confirm your identity where needed.

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