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RIP Windows 7: More than half of businesses in danger

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Despite Microsoft ending support for Windows 7 today (14 January 2020), as many as 53% of businesses are yet to complete their migration. That’s according to a new report from enterprise content delivery firm, Kollective, which examines the options available to businesses missing Microsoft’s deadline.

Kollective’s research found that 40% of businesses in the US and 66% of UK businesses still have devices running Windows 7. Those that remain on Windows 7 past 14 January 2020 will either have to pay Microsoft significant sums for extended support or will leave their systems open to cyberattack. In the case of those largest enterprises, with 10,000 or more devices, the fee to Microsoft could be in excess of $1.4m a year.

Commenting on the operating system reaching ‘end of life’, Dan Vetras, CEO of Kollective, said: “With Windows 7 now dead, these findings should be a major cause for concern within the enterprise. With many businesses missing the deadline to migrate to Windows 10, there could be some shocks in store as we go into the new year.

Those unprepared will potentially need to pay millions of dollars a year for extended support – but this is just the first step. Once businesses have migrated to Windows 10, they will need to continuously update their systems as part of Microsoft’s new ‘Windows as a Service’ model.

This means distributing increasingly frequent updates across their systems, more rollouts and more network congestion – something many IT departments will find impossible due to outdated infrastructure. If businesses fail to keep up with this rapid pace of change, they put themselves at serious risk of cyberattack.

With the deadline now passed, future-proofing organisations for Windows 10 and future ‘as a service’ operating systems should be a number one priority – not just for IT teams, but for business leaders everywhere.”

To overcome the security concerns, Kollective recommends the use of an enterprise content delivery network (ECDN) to distribute the Windows 10 upgrade immediately and at scale.

Jon O’Connor, Solution Architect at Kollective, commented: “It took many businesses up to three years to move from XP to Windows 7 and we can expect a similar timeline for the move to Windows 10. While a lot of companies have migrated the majority of their systems away from Windows 7, being “almost there” isn’t good enough.

It only takes a handful of unsecured devices to launch a full-scale cyber-attack, so having even one or two Windows 7 PCs on your network could pose a serious risk. IT teams need to know for certain that every single device on their networks is off of Windows 7 — but the reality is that most simply don’t know.

While our best suggestion is to allow updates to roll out automatically, many businesses simply do not have the network infrastructure needed to achieve this. Instead, companies should be investigating solutions that quickly and effectively migrate their systems with minimum disruption to the wider business. Our recommendation is the installation of an enterprise content delivery network (ECDN) to help distribute the Windows 10 update immediately and at scale to those last remaining PCs.”

To find out more, visit https://kollective.com/resource/end-of-life-for-windows-7/ 

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Second-hand smartphone market booms

The worldwide market for used smartphones is forecast to grow to 332.9 million units, with a market value of $67 billion, in 2023, according to IDC

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International Data Corporation (IDC) expects worldwide shipments of used smartphones, inclusive of both officially refurbished and used smartphones, to reach a total of 206.7 million units in 2019. This represents an increase of 17.6% over the 175.8 million units shipped in 2018. A new IDC forecast projects used smartphone shipments will reach 332.9 million units in 2023 with a compound annual growth rate (CAGR) of 13.6% from 2018 to 2023.

This growth can be attributed to an uptick in demand for used smartphones that offer considerable savings compared with new models. Moreover, OEMs have struggled to produce new models that strike a balance between desirable new features and a price that is seen as reasonable. Looking ahead, IDC expects the deployment of 5G networks and smartphones to impact the used market as smartphone owners begin to trade in their 4G smartphones for the promise of high-performing 5G devices.

Anthony Scarsella, research manager with IDC’s Worldwide Quarterly Mobile Phone Tracker, says: “In contrast to the recent declines in the new smartphone market, as well as the forecast for minimal growth in new shipments over the next few years, the used market for smartphones shows no signs of slowing down across all parts of the globe. Refurbished and used devices continue to provide cost-effective alternatives to both consumers and businesses that are looking to save money when purchasing a smartphone. Moreover, the ability for vendors to push more affordable refurbished devices in markets in which they normally would not have a presence is helping these players grow their brand as well as their ecosystem of apps, services, and accessories.”

Worldwide Used Smartphone Shipments (shipments in millions of units)

Region2018
Shipments
2018 Market
Share
2023
Shipments*
2023 Market
Share*
2018-2023
CAGR*
North America39.022.2%87.226.2%17.4%
Rest of World136.877.8%245.773.8%12.4%
Total175.8100.0%332.9100.0%13.6%

Source: IDC, Worldwide Used Smartphone Forecast, 2019–2023, Dec 2019.

Table Notes: Data is subject to change.
* Forecast projections.

Says Will Stofega, program director, Mobile Phones: “Although drivers such as regulatory compliance and environmental initiatives are still positively impacting the growth in the used market, the importance of cost-saving for new devices will continue to drive growth. Overall, we feel that the ability to use a previously owned device to fund the purchase of either a new or used device will play the most crucial role in the growth of the refurbished phone market. Trade-in combined with the increase in financing plans (EIP) will ultimately be the two main drivers of the refurbished phone market moving forward.”

According to IDC’s taxonomy, a refurbished smartphone is a device that has been used and disposed of at a collection point by its owner. Once the device has been examined and classified as suitable for refurbishment, it is sent off to a facility for reconditioning and is eventually sold via a secondary market channel. A refurbished smartphone is not a “hand me down” or gained as the result of a person-to-person sale or trade.

The IDC report, Worldwide Used Smartphone Forecast, 2019–2023 (Doc #US45726219), provides an overview and five-year forecast of the worldwide refurbished phone market and its expansion and growth by 2023. This study also provides a look at key players and the impact they will have on vendors, carriers, and consumers.

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Customers and ‘super apps’ will shape travel in 2020s

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Customers will take far more control of their travel experience in the 2020s, according to a 2020 Trends report released this week by Travelport, a leading technology company serving the global travel industry.

Through independent research with thousands of global travellers – including 500 in South Africa – hundreds of travel professionals and interviews with leaders of some of the world’s biggest travel brands, Travelport uncovered the major forces that will become the technology enablers of travel over the next decade. These include:

Customers in control

Several trends highlight the finding that customers are moving towards self-service options, with 61% of the travellers surveyed in South Africa preferring to hear about travel disruption via digital communications, such as push notifications on an app, mobile chatbots, or instant messaging apps, rather than speaking with a person on the phone. This is especially important when it comes to young travellers under 25, seen as the future business traveler, and managing their high expectations through technology.

Mobile takeover

With the threat of super app domination, online travel agencies must disrupt or risk being disrupted. Contextual messaging across the journey will help. Super app tech giants like WeChat give their users a one-stop shop to communicate, shop online, book travel, bank, find a date, get food delivery, and pay for anything within a single, unified smartphone app. Travel brands that want to deliver holistic mobile customer experiences need to think about how they engage travellers within these super apps as well as in their own mobile channels.

Retail accelerated

In the next year, research shows, we will see an accelerated rate of change in the way travel is retailed and purchased online. This includes wider and more complex multi-content reach, more enriched and comparable offerings, more focus on relevance than magnitude, and an increase in automation that enables customer self-service.

“How customers engage with their travel experience – for instance by interacting with digital ‘bots’ and expecting offers better personalised to their needs – is changing rapidly,” says Adrian Roodt, country manager for Southern Africa at Travelport. “We in the travel industry need to understand and keep pace with these forces to make sure we’re continuing to make the experience of buying and managing travel continually better, for everyone.”

Read the full 2020 Trends report here: 2020 Trends hub.

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