Technologies have been gearing us up for the remote workforce for years, providing solutions that can equip employees to work from anywhere in the world. However, according to Owl Labs 2019 State of Remote Work report until now only 44% of global companies have embraced the remote workforce. The notion of work from home has never been practised to the extent that the current situation calls for it to be.
On
the back of the news that the Coronavirus (COVID-19) is a global
pandemic and President Cyril Ramaphosa setting the scene for South
Africans to take precautions to protect themselves and their families
from contracting the virus, drastic measures have been put in place.
Businesses have responded to the news responsibly with many
organisations calling for employees to stay safe and work from home.
Many
employees today already have laptops, high-speed internet connectivity
and access to networks via the cloud to perform their daily tasks
remotely. However, are they equipped to deliver consistent brand experiences that customers have come to expect when dealing with the organisation?
Having
invested significantly into their brands for years, companies need to
put the best interests of their employees and customers at heart but not
at the detriment of their brands. As such employees should be equipped
with tools that will help them to meet customer’s needs seamlessly and
deliver consistent brand experiences in every email and document sent to clients wherever they are working from.
There are several measures that companies should put in place to secure their brand and deliver a consistent experience in all customer and employee engagements whether working remotely or not.
Always on brand wherever you are
To
help employees to deliver consistent experiences in every email, they
must have a professional and consistent email signature that is used
across the company so that all correspondence that employees send out is
consistently branded.
Further, the body of the emails should be on-brand
using the same font and colour across the company. It is also
recommended to have pre-developed and pre-approved content available and
easily accessible for employees to insert into emails while working
remotely. This requires minimal input and keeps the brand integrity in every communication.
Employees
should have access to the latest company letterheads, templates,
documents and presentations that are required for client communication.
If documents are updated while the employees are working remotely, the
latest versions should be easy-to-access without the need for a Virtual
Private Network (VPN) and employees should feel comfortable that they
are sending their customers the most up-to-date information at all
times.
Up to date employee communications
Working remotely can impact on employee communication with CoSo Cloud finding that more than half of remote employees feel disconnected from those employees working in offices.
When
employees are separate from the company it is critical they are kept up
to date on all important company news and information throughout the
day to prevent them from becoming disconnected and uncoordinated. An
employee communication tool should be used to broadcast information to
employees throughout the day and keep them informed about company news.
It
would also be valuable to share updates on topical issues such as the
latest coronavirus stats regularly via the broadcast tool to minimise
the amount of time employees would otherwise spend looking for the
information themselves.
Keeping security intact
Having a remote workforce means that companies need to put stringent security measures in place that can protect their data at all times. Yet according to GetApp workers working from remote locations often receive confidential business data but less than half of these employees have received proper internet security training.
To avoid financial and brand
damage, companies need to incorporate layered security to help prevent
customers and employees from falling victim to email scams, particularly
while working with a remote workforce.
Centrally managed, tamperproof email signatures are also a first step
in helping to prevent fraudulent emails from being sent on behalf of a
company. Built-in email verification would also benefit the company and
email recipients and give them added peace of mind that emails are
authentic.
However,
more than this, companies need to have segmentation of risk built into
their email branding solution to safeguard customer and company
information at all times, particularly when employees are working
remotely. This is key to preventing security breaches.
Consistent experiences are crucial
Companies already have many of the basics in place to enable a remote workforce but they need to have measures in place to protect their employees and customer’s data and their brand. The remote workforce
opens up huge opportunities for inconsistencies and uncertainty which
need to be limited during a pandemic when consistency provides the
familiarity customers are seeking. As such the customer experience has
to be nurtured at this time and employees need to be empowered to
continue to deliver on-brand experiences wherever they may be working from.
BrandQuantum
is a South African company and its software solutions are available to
companies worldwide. It assists companies to overcome the challenges
they face in today’s digital age, with brand consistency, compliance and security. The company offers a range of brand compliance software solutions including BrandOffice, BrandMail, BrandView, BrandStream and BrandInsight.
For more information about BrandQuantum visit www.brandquantum.com
