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MWC: SAP brings Mastercard into vehicles network solution

SAP has announced the addition of new partners to its open, standards-based services Vehicles Network marketplace at this year’s Mobile World Congress.

New secured and tokenized payment options from Mastercard, navigation capabilities from HERE and on-demand delivery services from Postmates further expand and enrich the portfolio of services SAP Vehicles Network offers.

Powered by SAP Leonardo, SAP Vehicles Network connects vehicles to intelligent, automated services for parking, fueling, food, navigation and payment, transforming driving into the ultimate mobile experience. Through the network, participating members can provide mobility services to drivers and passengers, independent of devices or vehicles. Network members also can offer secure mobility services tailored for business travelers and individual consumers. (For more information, see video here.)

The following network features will be on display at Mobile World Congress:

Mastercard will leverage its technology to provide safe and secure payments for consumers while they are in their vehicles. The company will enable tokenized payments, providing for the replacement of the personal account number (PAN) associated with a consumer’s credit, debit, commercial or prepaid card with a secure “token” — an alternative number that replaces the existing PAN on the front of the card. Mastercard services including security, loyalty and analytics may also be incorporated into the network to further enhance the overall experience.

“With people so connected today, there is the potential for every device to be used not just to interact but to transact —and ultimately drive a better consumer experience,” said Sherri Haymond, executive vice president, Digital Partnerships, Mastercard. “As a part of SAP Vehicles Network, we’ll engage our bank and retail partners and use our technology to provide a seamless and secure way for people to pay for things like parking or gas while in the comfort of their car.”

HERE, one of the world’s leading companies in traffic, navigation and mapping products, intends to integrate SAP Vehicles Network into its product offering with an initial focus on parking solutions, allowing for easy navigation to the most convenient parking spaces and secure payments.

Postmates helps people unlock the best of their cities — and their lives — with a reliable on-demand “everything” network intended to enable drivers to place orders through the Postmates merchant and courier ecosystem using SAP Vehicles Network.

“From sidewalk-class robotic rovers to being able to order your next meal safely while you’re driving, Postmates is focused on finding innovative ways for people to experience the platform,” said Dan Mosher, Postmates senior vice president and merchant lead. “By being a part of SAP Vehicles Network, we’re able to give our users an additional way to get the things that they need.”

SAP Concur solutions are an expense, travel and invoice management offerings. By integrating SAP Vehicles Network with the Concur Expense solution, network transactions can be seamlessly pushed to Concur Expense to expedite reporting and reimbursement. The integration automates travel expense reporting, including parking and fueling transactions, eliminating multiple time-consuming and manual steps for the business and individual traveler. The integration will be available in the SAP Concur App Center.

“With new customers and partners Mastercard, HERE and Postmates combined with the power of SAP Concur solutions and SAP Leonardo, SAP is redefining the intelligent, connected driving experience,” said Gil Perez, SAP senior vice president, IoT & Digital Supply Chain. “SAP Vehicles Network is not only growing its member companies but also exponentially increasing the value of its open network by integrating with HERE, Mastercard, Postmates and SAP Concur solutions. It offers drivers a comprehensive portfolio of global services that make travel a seamless, digital and personalized experience.”

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3D printed room-service? Visit the hotel of tomorrow

To mark its 100th birthday, Hilton predicts the trends that will change travel and hospitality in the next 100 years.

Intergalactic getaways, fast-food nutrient pills, 2-3 hour working days and adaptable, personalised rooms that can transport guests everywhere from jungles to mountain ranges. These are some of the predictions for the next 100 years that the Hilton hotel group has put together in celebration of its 100th anniversary.

In a report supported by expert insight from the fields of sustainability, innovation, design, human relations and nutrition, findings reveal the impact of the growing sophistication of technology and climate change on the hotel industry in the future.

Key predictions for the hotel of the future include:

Personalisation is King

  • Technology will allow every space, fitting and furnishing to continuously update to respond to an individual’s real-time needs – the Lobby will conjure up anything from a tranquil spa to a buzzy bar, giving every guest the perfect, personal welcome
  • From temperature and lighting, to entertainment and beyond, microchips under the skin will enable us to wirelessly control the setting around us based on what we need, whenever we need it

The Human Touch

  • In a world filled with Artificial Intelligence, human contact and the personal touch will be more critical and sought after than ever
  • Technology will free up time for hotel staff to focus on what matters most: helping guests to connect with one another and building memorable moments

‘Sustainable Everything’ – The Role of Responsibility

  • Only businesses that are inherently responsible will survive the next century
  • Sustainability will be baked into everything about a hotel’s design – from weather-proofed domes, to buildings made from ocean-dredged plastic
  • Hotels will act as the Town Hall of any community, managing local resources and contributing to the areas they serve with community-tended insect farms and vertical hydroponic crop gardens

Menu Surprises and Personalisation

  • Our diets will include more plant-based recipes and some surprising sources of protein – Beetle Bolognese, Plankton Pies and Seaweed Green Velvet Cake will be menu staples!
  • Decadent 3D-printed dinners and room service will provide unrivalled plate personalisation
  • Chefs will be provided with biometric data for each guest, automatically creating meals based on preferences and nutritional requirements

Futuristic Fitness and Digital Detoxes

  • Outswim a virtual sea turtle in the pool, or challenge yourself to climb the digital face of Mount Everest, your exercise routine will be as unique as you are. What’s more, exercise energy generated from workouts will be used to power the hotel, providing a zero-impact, circular system. Guests could even earn rewards based on reaching workout targets
  • Pick up where you left off with trackable workouts and holographic personal trainers
  • Offline will be the new luxury as we seek to find moments of tech-free time

“Since its inception in 1919, Hilton has pioneered the hospitality industry, introducing first-to-market concepts such as air-conditioning and in-room televisions. Last year, Hilton also became the first hospitality company to set science-based targets to reduce its environmental impact,” said Simon Vincent, EVP & President, EMEA, Hilton. “We enter our second century with the same commitment to innovation, harnessing the power of our people and technology to respond to guest demands. Our research paints an exciting future for the hospitality industry, highlighting the growing importance of human interaction in an increasingly tech-centric world.”

Futurologist Gerd Leonhard said: “In 2119 we will still be searching for unique experiences, but they will be more personalised than ever. As technology shapes our lives we will seek out moments of offline connection with others, including hotel team members who will help us truly get what we need from our stays. 100 years from now hotels will have to create opportunities to converse, collaborate and connect, delivering moments that matter, individually, to each and every guest.”

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Gadget ed to chair Digital Council

Specialist financial services provider Sasfin Bank has established a Digital Advisory Council to provide the market with industry-leading expertise and insights on trends shaping the use of technology in financial services.

Digitalisation is one of the most powerful forces for change shaping Finance today. This has turned Fintech into one of the most vibrant sectors in both information technology and among start-ups, generating billions of dollars in investment and development globally. The South African fintech space is dynamic, and Sasfin is playing a leading role in the transformation of local financial services and the resulting enhancement of customer experiences.

“We have been investing in fintech development in-house and acquiring or integrating fintech start-ups,” says Sasfin CEO Michael Sassoon. “Over the last year we have built further digital offerings, integrated via APIs into leading businesses and invested in fintechs. We built and launched B\\YOND, an innovative digital business banking platform and SWIP, a digital wealth and investing platform. We have invested in Payabill, an online SME lender and DMA, a digital trading platform. We recently announced our alliance banking relationship, leveraging open banking, with Hello Paisa to offer seamless banking to the unbanked. We feel that there is a huge opportunity to improve the experience of South African businesses and savers through using technology. We have therefore created an independent forum to assess how to even better improve financial services for South Africans by leveraging the digital economy.”

Arthur Goldstuck, founder of high-tech research consultancy World Wide Worx, editor-in-chief of Gadget, and a globally respected technology analyst has accepted Sasfin’s invitation to head up the Sasfin Digital Advisory Council, an independent think tank that will help Sasfin and its clients decipher the fintech present and future.

“The Sasfin Digital Advisory Council is broader than providing only the bank with a source of insight on how digital services are evolving and lessons from across the world,” said CEO Michael Sassoon. “Sasfin has been involved in fintech investing for many years and we are leveraging this experience as well as the experience of independent experts such as Arthur to provide insights and guidance to interested stakeholders in this space.”

The team appointed to the Digital Advisory Council is being selected for the breadth and range of knowledge they would bring to the table, with further appointments to the Council being announced soon.  There will also be room for the Council to co-opt specialist expertise as it is required.

Goldstuck, who has been covering the fintech sector as an analyst, commentator and columnist for many years, says he sees the role as a welcome challenge.

“There has been a long-standing need for a clear understanding of the impact being made by fintech today, and the exponential change it will cause tomorrow,” said Goldstuck. “My role will be, partly, to curate the wide spectrum of fintech and digitalisation knowledge and insights that the members will bring to the Digital Advisory Council, and help create scenarios that businesses and policymakers may use to navigate the future – both inside and outside Sasfin.”

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