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MTN says 200MB sorry to BlackBerry users

A system fault at MTN last month killed off BlackBerry users’ data caps. Their apology is a 200MB award.

MTN has given users of its tiered BlackBerry service 200MB compensation for a system error that depleted their data allowances. It issued the following statement today:

‚”Our technical team has been investigating the root cause of this error, to resolve the issue. In keeping with our promise, the affected customers are being provided with an additional 200MB bundle. We apologise to our loyal customers for the interrupted experience. This is certainly not consistent with our standards,” says Karel Pienaar, Chief Executive Officer at MTN SA.

MTN has implemented an interim solution to prevent the rapid depletion of customers’ BlackBerry bundles.

‚””We are currently monitoring this solution, and will continue to do so until our range of BlackBerry services operate as intended. We wish to assure our customers that we are working tirelessly to find a speedy resolution to this issue,”” added Pienaar.

To this end, MTN will continue to provide Blackberry Internet Services (tiered service) to its customers.

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