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MTN converges on SMEs

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MTN Business has introduced a range of converged business offers for SMEs designed to help them better understand ICT services and enable them to lower their costs.

MTN Business has introduced a range of converged business offers for small and medium enterprises (SMEs). The offers seek to provide SMEs with affordable and easy to understand Information Communications Technology (ICT) services and solutions to enable them to lower their costs, improve productivity, produce higher quality products, increase customer satisfaction and focus on core areas.

According to the World Wide Worx SME Survey, these types of services and solutions help drive the adoption of ICT by SMEs.

Connection to the internet can be a make or break for SMEs as it has the potential of curtailing the day to day business operations of an SME. The first offer is MTN Business Broadband, built on MTN’s world-class Internet backbone and Metro Ethernet Access network, making it a smart choice for any small to medium business. It offers fast and reliable internet connection with speeds up to 5 MBPS uncapped which has correlation with both the efficiency and profitability of any business.

One of the inhibitors for SMEs to rely on Cloud services is trust and confidence in the Cloud services providers and related offerings. The second deal that has been introduced is MTN Business Cloud, which offers a Virtual Server that enables SME’s to save costs, manage software licensing agreements offering built in security that helps insure business safety.

The ability to manage multiple calls and queries whether it is via phone calls or social media can be frustrating for SMEs. MTN Mobile Private Branch Exchange (PBX) for SME enables a mobile device to become a full-featured call centre service that offers reduced call rates, empowering SMEs to operate their businesses in a more professional manner.

MTN has also re-packaged its “Build Your Business with MTN Online”, a website and application (app) service that seeks to provide businesses with a secure online presence.

General Manager for the SME segment at MTN Business South Africa, Claude Chetty, says: “Small businesses are looking for ICT solutions that will enable them to effectively juggle various roles they play in their businesses anytime, anywhere, securely and in real-time. MTN Business is able to provide them with exactly that so that they connect, manage, grow and even add value in their day-to-day business operations.”

“The SME market has long been lauded as a major economic growth driver in South Africa. The key to our focus on SMEs is not to simply introduce new solutions, but to also look for innovative ways that add value and can best change the way small businesses are positioned in the marketplace so that they can effectively compete and contribute to the economic growth of our country. MTN Business believes that the key to unlocking this growth is through providing leading technology solutions to enable and inspire this growth of our clients,” says Chetty.

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Smart home arrives in SA

The smart home is no longer a distant vision confined to advanced economies, writes ARTHUR GOLDSTUCK.

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The smart home is a wonderful vision for controlling every aspect of one’s living environment via remote control, apps and sensors. But, because it is both complex and expensive, there has been little appetite for it in South Africa.

The two main routes for smart home installation are both fraught with peril – financial and technical.

The first is to call on a specialist installation company. Surprisingly, there are many in South Africa. Google “smart home” +”South Africa”, and thousands of results appear. The problem is that, because the industry is so new, few have built up solid track records and reputations. Costs vary wildly, few standards exist, and the cost of after-sales service will turn out to be more important than the upfront price.

The second route is to assemble the components of a smart home, and attempt self-installation. For the non-technical, this is often a non-starter. Not only does one need a fairly good knowledge of Wi-Fi configuration, but also a broad understanding of the Internet of Things (IoT) – the ability for devices to sense their environment, connect to each other, and share information.

The good news, though, is that it is getting easier and more cost effective all the time.

My first efforts in this direction started a few years ago with finding smart plugs on Amazon.com. These are power adaptors that turn regular sockets into “smart sockets” by adding Wi-Fi and an on-off switch, among other. A smart lightbulb was sourced from Gearbest in China. At the time, these were the cheapest and most basic elements for a starter smart home environment.

Via a smartphone app, the light could be switched on from the other side of the world. It sounds trivial and silly, but on such basic functions the future is slowly built.

Fast forward a year or two, and these components are available from hundreds of outlets, they have plummeted in cost, and the range of options is bewildering. That, of course, makes the quest even more bewildering. Who can be trusted for quality, fulfilment and after-sales support? Which products will be obsolete in the next year or two as technology advances even more rapidly?

These are some of the challenges that a leading South African technology distributor, Syntech, decided to address in adding smart home products to its portfolio. It selected LifeSmart, a global brand with proven expertise in both IoT and smart home products.

Equally significantly, LifeSmart combines IoT with artificial intelligence and machine learning, meaning that the devices “learn” the best ways of connecting, sharing and integrating new elements. Because they all fall under the same brand, they are designed to integrate with the LifeSmart app, which is available for Android and iOS phones, as well as Android TV.

Click here to read about how LifeSmart makes installing smart home devices easier.

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Matrics must prepare for AI

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students writing a test

By Vian Chinner, CEO and founder of Xineoh.

Many in the matric class of 2018 are currently weighing up their options for the future. With the country’s high unemployment rate casting a shadow on their opportunities, these future jobseekers have been encouraged to look into which skills are required by the market, tailoring their occupational training to align with demand and thereby improving their chances of finding a job, writes Vian Chinner – a South African innovator, data scientist and CEO of the machine learning company specialising in consumer behaviour prediction, Xineoh.

With rapid innovation and development in the field of artificial intelligence (AI), all careers – including high-demand professions like engineers, teachers and electricians – will look significantly different in the years to come.

Notably, the third wave of internet connectivity, whereby our physical world begins to merge with that of the internet, is upon us. This is evident in how widespread AI is being implemented across industries as well as in our homes with the use of automation solutions and bots like Siri, Google Assistant, Alexa and Microsoft’s Cortana. So much data is collected from the physical world every day and AI makes sense of it all.

Not only do new industries related to technology like AI open new career paths, such as those specialising in data science, but it will also modify those which already exist. 

So, what should matriculants be considering when deciding what route to take?

For highly academic individuals, who are exceptionally strong in mathematics, data science is definitely the way to go. There is, and will continue to be, massive demand internationally as well as locally, with Element-AI noting that there are only between 0 and 100 data scientists in South Africa, with the true number being closer to 0.

In terms of getting a foot in the door to become a successful data scientist, practical experience, working with an AI-focused business, is essential. Students should consider getting an internship while they are studying or going straight into an internship, learning on the job and taking specialist online courses from institutions like Stanford University and MIT as they go.

This career path is, however, limited to the highly academic and mathematically gifted, but the technology is inevitably going to overlap with all other professions and so, those who are looking to begin their careers should take note of which skills will be in demand in future, versus which will be made redundant by AI.

In the next few years, technicians who are able to install and maintain new technology will be highly sought after. On the other hand, many entry level jobs will likely be taken care of by AI – from the slicing and dicing currently done by assistant chefs, to the laying of bricks by labourers in the building sector.

As a rule, students should be looking at the skills required for the job one step up from an entry level position and working towards developing these. Those training to be journalists, for instance, should work towards the skill level of an editor and a bookkeeping trainee, the role of financial consultant.

This also means that new workforce entrants should be prepared to walk into a more demanding role, with more responsibility, than perhaps previously anticipated and that the country’s education and training system should adapt to the shift in required skills.

The matric classes of 2018 have completed their schooling in the information age and we should be equipping them, and future generations, for the future market – AI is central to this.

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