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Monitoring is heart of IoT

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Connected devices result in an increase in the volume of data flowing into companies. But, while companies are able to analyse the data, IT will struggle to maintain adequate application performance levels, writes WIMPIE VAN RENSBURG, Country Manager for Sub Saharan Africa at Riverbed Technology.

We’re all becoming pretty familiar with the idea of the Internet of Things (IoT). Often, when thinking of the IoT, the first things that come to mind may be a wearable fitness tracker or a smartphone app that can control a thermostat. In fact, adoption of the IoT is so widespread that Gartner predicts that by 2020, there will be over 20 billion connected things in the world. The IoT is not only having an effect on the consumer world. It is also driving rapid digital transformation in the realm of business. We’re already seeing IoT powering a wide range of applications across industries. For example, The William Tracey Group, one of the UK’s largest recycling management companies, is using the IoT to collect data from chipped wheelie bins, smart weighing arms on collection trucks and on-board computers. This data is then used to help enterprises protect the environment while creating new business opportunities.

The growing business case for connected things means that the volume of data flowing into companies’ data collections is increasing. However, whilst companies are able to analyse the volumes of data supplied by connected devices in order to improve decision-making processes and efficiency, IT will struggle to maintain adequate application performance levels as enterprises bring more connected devices online.

Implementing application performance monitoring (APM) establishes the end-to-end visibility IT needs in order to immediately identify what’s causing an application to perform poorly, so that the issue can be fixed before it escalates.

The challenges of IoT

There’s a lot that goes on behind the scenes in order to make the IoT come to life. While users may be launching a simple app on their smartphone, there are a number of factors that go into making that simple digital experience work.

By considering how a wearable fitness tracker works, we can understand the complexity that can be constructed by the IoT. The user interface is simple, but the wristband is always working to send and receive information via Bluetooth from a smartphone, upload that information to a cloud-based app that analyses a range of metrics, including activity levels, nutrition, sleep quality and heart rate. The application then supplies that analysis to its dedicated smartphone app, and possibly also to other mobile and web-based applications.

Users expect all of this to occur in real-time. In order to meet these expectations, network communication and interdependent application processes taking place on a grid of distributed environments need to perform to perfection. If just one piece of this application fails, so will everything else.

The complexity of this process is further amplified if we consider a company managing a fleet of delivery vehicles such as UPS. UPS has installed a variety of connected devices their vehicles to monitor mileage, optimum speed and overall engine health– all in real-time. This enables the company to ensure the driver is driving safely, automatically schedule maintenance, and provide immediate updates to customers. The operation becomes even more complex when scaled across an entire fleet of vehicles.

Achieving seamless app performance

With businesses storing information in the cloud as well as on local systems – creating what are known as hybrid environments – and enabling employees to access that data from an increasing number of connected devices, including smartphones, laptops and tablets, the number of things that can go wrong within applications as well as within the network increases.

Monitoring the performance of all the applications and systems that run across hybrid networks has become more and more difficult, costly and time-consuming for IT. This is why many organisations are seeking the help of technology in order to achieve real-time visibility to oversee the performance of massively distributed applications. By implementing the use of specialised APM tools, companies can:

1.                   Monitor distributed applications and the underlying networks: By achieving complete visibility over the organisation’s apps, IT can examine the type of information flowing through the network and map out how it is being collected and shared between devices, applications, cloud services and the analytics systems. IT can then quickly identify if there are any issues affecting the end user experience.

2.                   Pinpoint the causes of bottlenecks or errors: IT can then identify the causes of information bottlenecks, determine which are affecting business critical processes, and address these first.

3.                   Look for opportunities to improve performance: Because APM tools continuously monitor applications and information transactions, IT can amass a wealth of information that can then be analysed for patterns in order to identify minor bugs before they become severe, or to seek opportunities for performance improvement.

What next?

Business-critical IoT applications now span both physical, virtual, and hybrid environments and end-users’ expectations are continuing to grow. IDC predicts that within three years, 50 per cent of IT networks will transition from having excess capacity to handle the additional IoT devices, to being network constrained with nearly 10 per cent of sites being overwhelmed.

With this in mind, it’s now more important than ever to monitor the performance and availability of the business applications that employees and customers rely on so business productivity can increase. Companies need to be able to pre-empt an inevitable rise in the flow of data and ensure that they have adequate bandwidth to cope with this upsurge.

Application Performance Management tools can provide the end-to-end visibility and diagnostics necessary for identifying issues with complex networks and distributed applications as well as for taking action before issues escalate. Additionally, the detailed analytics provided by APM enables companies to not only take control of performance improvement, but to also evaluate the business impact of all applications in their network.

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How we use phones to avoid human contact

A recent study by Kaspersky Lab has found that 75% of people pick up their connected device to avoid conversing with another human being.

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Connected devices are becoming essential to keeping people in contact with each other, but for many they are also a much-needed comfort blanket in a variety of social situations when they do not want to interact with others. A recent survey from Kaspersky Lab has confirmed this trend in behaviour after three-quarters of people (75%) admitted they use a device to pretend to be busy when they don’t want to talk to someone else, showing the importance of keeping connected devices protected under all circumstances. 

Imagine you’ve arrived at a bar and you’re waiting for your date. The bar is busy, and people are chatting all around you. What do you do now? Strike up a conversation with someone you don’t know? Grab your phone from your pocket or handbag until your date arrives to keep yourself busy? Why talk to humans or even make eye-contact with someone else when you can stare at your connected device instead?

The truth is, our use of devices is making it much easier to avoid small talk or even be polite to those around us, and new Kaspersky Lab research has found that 72% of people use one when they do not know what to do in a social situation. They are also the ‘go-to’ distraction for people even when they aren’t trying to look busy or avoid someone’s eye. 46% of people admit to using a device just to kill time every day and 44% use it as a daily distraction.

In addition to just being a distraction, devices are also a lifeline to those who would rather not talk directly to another person in day-to-day situations, to complete essential tasks. In fact, nearly a third (31%) of people would prefer to carry out tasks such as ordering a taxi or finding directions to where they need to go via a website and an app, because they find it an easier experience than speaking with another person.

Whether they are helping us avoid direct contact or filling a void in our daily lives, our constant reliance on devices has become a cause for panic when they become unusable. A third (34%) of people worry that they will not be able to entertain themselves if they cannot access a connected device. 12% are even concerned that they won’t be able to pretend to be busy if their device is out of action.

Dmitry Aleshin, VP for Product Marketing, Kaspersky Lab said, “The reliance on connected devices is impacting us in more ways than we could have ever expected. There is no doubt that being connected gives us the freedom to make modern life easier, but devices are also vital to help people get through different and difficult social situations. No matter what your ‘connection crutch’ is, it is essential to make sure your device is online and available when you need it most.”

To ensure your device lifeline is always there and in top health – no matter what the reason or situation – Kaspersky Security Cloud keeps your connection safe and secure:

·         I want to use my device while waiting for a friend – is it secure to access the bar’s Wi-Fi?

With Kaspersky Security Cloud, devices are protected against network threats, even if the user needs to use insecure public Wi-Fi hotspots. This is done through transferring data via an encrypted channel to ensure personal data safety, so users’ devices are protected on any connection.

·         Oh no! I’m bored but my phone’s battery is getting low – what am I going to do?

Users can track their battery level thanks to a countdown of how many minutes are left until their device shuts down in the Kaspersky Security Cloud interface. There is also a wide-range of portable power supplies available to keep device batteries charged while on-the-go.

·         I’ve lost my phone! How will I keep myself entertained now?

Should the unthinkable happen and you lose or have your phone stolen, Kaspersky Security Cloud can track and protect your device from data breaches, for complete peace of mind. Remote lock and locate features ensure your device remains secure until you are reunited.

 

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Five key biometric facts

Due to their uniqueness, fingerprints are being used more and more to quickly identify and ensure the security of customers. CLAUDE LANGLEY, Regional Sales Manager, for Africa at HID Global Biometrics, outlines five facts about the technology.

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How many times in a day are you expected to identify yourself? From when you arrive at work you are required to sign in, visiting your bank, receiving healthcare services… The list is endless. When a system knows who you are, you are able to do any number common, everyday activities. Your identity is unique and precious. It is also easily stolen and the target of many hackers across the globe. Technology is constantly evolving alongside the criminal element, always looking for ways to protect data and identity. One such solution happens to be biometrics and it is rapidly gaining traction in our increasingly complex modern world.

Reliable, secure and fundamentally YOU, unique biometric traits such as fingerprints are being used by banks, enterprises and consumers to verify identity. Biometric solutions offer significant identity protection because they use unique biological details to ensure an account is only accessed by the account holder, a door only opened by the owner. Here are five things that are little known about this technology…

  • The uncut identity. Your fingerprint is unique to you. Nobody can use a copy of it to impersonate you. Good technology is capable of scanning down into the layers of the fingertip to differentiate unique elements of a person’s fingerprint, this data is then encrypted and used as a key to unlocking whichever physical or virtual door that the biometric system protects.
  • The living proof. No, there is nothing to the stories of fingerprints being used without their owner’s knowledge or permission. Biometric solutions can use specific variables to determine if the finger used to access the system is that of a present, living person.  A copy or a fake cannot be used to access a cutting-edge biometric solution.
  • Easy and convenient. Queues and documents and paperwork may well be a thing of the past should biometrics take a firmer grip of government and banking systems. The process of registering is easy, and access to identity documents and records is yours alone.
  • Security blanket. A thousand passwords and a hundred post-it notes stuck on walls and drawers.  An excel file with a list of sites and applications and their corresponding passwords, all a thing of the past.  Nobody needs to remember their password with biometrics, they only need to show up.
  • Anywhere is cool. Schools, airports, networks, offices, homes, toilets, banks, libraries, governments, border controls, immigration services, call centres, hospitals and even clubs and pubs – knowing “who” matters and biometrics can quickly and conveniently confirm your identity where needed.

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