Printing is big. Research shows that the average office worker uses 10,000 sheets of paper a year. But what about printing in five years time?
It is clear that businesses need to get on the automation train before it leaves the station. As one of the leaders in this trend discovered, the full benefits only become clear once the journey has begun.
“We’ve been involved with this digital transformation journey for the past four and a half years,” says Werner Engelbrecht, general manager of Kyocera Document Solutions South Africa (KDZA).
“It started as a project from Europe, and it was one of those initiatives that we were asked to participate in. To be honest, there wasn’t an initial buy-in because we didn’t understand what it entailed. It wasn’t until we moved down this journey that we realised the impact this would have on our business.
“Four and a half years later, we’ve done a lot and we’re not yet finished. On the Fourth Industrial Revolution, our experience is everybody has these terms that they throw around, but not everyone knows where to start. In our experience, we advise that businesses should identify some pains in their business, pick a pain point, and start there.”
KDZA recently redefined its brand identity, shifting from primarily providing the latest printing device technology to consulting on technologies businesses should use to manage their operations.
“We have the experience across many industries,” says Engelbrecht. “We’ve gained initial experience on taking our own business paperless. It’s quite bold for a traditional printing company to say ‘we’re going paperless’, but we believe this to be the future of our business. It doesn’t help to remain constant. Although we’re great as a printing company, we’ve ticked that box so we’re embracing future technologies that can develop our business offering.
“Our first process for going paperless was implementing electronic invoicing. We used to have someone who would capture and print our invoices, which cost us roughly R12 an invoice. After we implemented the solution, that dropped to below R1 per invoice. At around 3,500 invoices per month, we’ve saved quite a bit.”
But what happens to jobs when something like an electronic invoicing system is implemented?
“Kyocera’s philosophy is ‘Do the right thing as a human being’,” says Engelbrecht. “Following our philosophy, we upskilled that person to work in our Accounts Receivable department. We don’t see these new technologies as a threat because we believe businesses are obligated to reskill employees to more meaningful work.
“We have a culture of process improvement. We’re always asking ourselves ‘If you do something, is it the best way you can do it?’.”
Jaen-Pierre Lourens, software product manager at KDZA, says this new way of working has rapidly changed how Kyocera operates, from many aspects of the business.
“We follow Kaizen philosophy,” says Lourens. “This is the process of constant small improvements in the entire organisation with the aim of driving a culture of working smarter, keeping motivated, and cost reduction. This approach applies to every department; if they see something they can do better, they better it. We believe these small incremental changes will lead businesses towards the Fourth Industrial Revolution.”
There are many ways for businesses to get started on this journey, but there is one fundamental rule.
“It’s vital to have buy-in from the top,” says Engelbrecht. “It’s not something that should be put on the desk of the IT administrator, it needs to be driven from the top where executives lead their company. This involves a lot of change management and uncertainty because it’s something new. We’re on this journey ourselves, so we can advise on solutions to implement based on how our client’s businesses operate.”
To find out more about KDZA, click here.
3D printing set for $20bn boom
3D printing is starting to be realized in a wide variety of industries, but its potential in the aerospace and defense industry is significant. The 3D printing industry was worth $3bn in 2013 and grew to $7bn in 2017. By 2025, the market is forecast to account for more than $20bn in spend, according to GlobalData, a leading data and analytics company.
The company’s report, ‘3D Printing in Aerospace & Defence – Thematic Research’, reveals that most major militaries and companies are exploring options with the technology. Some are still in the testing phase, while others are deploying the technology in final production. This is particularly true in the aerospace industry, where engines, aircraft and satellites are currently using 3D-printed components.
Listed below are the militaries that have taken an early lead in implementing 3D printing technology, as identified by GlobalData.
US Marine Corps
The US Marine Corps currently has the highest uptake of 3D printing of any military service worldwide. In particular, the additive manufacturing team at Marine Corps Systems Command has created the world’s largest 3D concrete printer with the ability to print a 500-square-foot barracks hut in 40 hours.
US Air Force
The US Air Force is integrating 3D printing into its supply chain. Overseen by ‘America Makes’, the US national additive manufacturing/3D printing innovation institute, it is investigating how current systems can be used to reproduce aircraft components for decades-old planes that may no longer have reliable sources of replacement parts, without minimum order quantities.
The Navy has created new logistical units such as Navy frontline attachments, which can rapidly create spare parts for incredibly complex military equipment such as the F-35B – and are currently operational for this purpose. The navy has also worked with Oak Ridge National laboratory to produce the first 3D-printed submarine hull.
The US Army is working on 3D-printed, modular drone systems. The army wants 3D printers that can be deployed to a forward base camp and used to produce aviation backup when necessary for troops on the ground. This plan aims to create bespoke unmanned aerial vehicle (UAV) systems and is said to be at an advanced stage of development.
Chinese Air Force
A 3D Systems ProJet 4500 printer has been acquired by the Chinese army and has been working on replacement military truck parts for the army’s fuel tanker fleet. A number of Chinese fighter jets are believed to be carrying 3D-printed parts and are currently in operation.
Russia has been testing multiple applications for 3D-printed parts in its newest main battle tank, the T-14 Armata. During the development process, 3D printing was used for prototyping, but it is expected that parts will be used in the final product, of which 2,300 have been ordered.
South Korean Air Force
Collaboration between South Korea’s InssTEK and France’s Z3DLAB is producing parts for South Korean warplanes that see heavy use along the border with North Korea. The aim is to upgrade existing components, rather than replace worn parts, with a new titanium composite material.
Information based on GlobalData’s report: ‘3D Printing in Aerospace & Defence – Thematic Research’.
SA productivity could nosedive on Black Friday
Employee productivity on Black Friday could nose dive, says local online retailer, OneDayOnly.co.za
Finance Minister Tito Mboweni hasn’t had it easy lately. Amidst a more-than-tricky economy and having to walk the tight rope in his recent mid-term budget speech, Tito is squeezed between a rock and a very hard place that’s about to get tighter with Black Friday inspired employee procrastination.
“While the minister probably has bigger fish to fry than South Africans avoiding spreadsheets in favour of scooping a deal on Samsung’s latest flat screen – Black Friday undoubtedly affects employees’ focus at work,” says Matthew Leighton, spokesperson at leading South African e-tailer OneDayOnly.co.za .
While it started as a post-Thanksgiving blowout sale by US retailers, Black Friday has become one of the most significant calendar days for consumers and the retail industry globally. “The proof is in the OneDayOnly.co.za stats. Last year, we recorded over 150 000 website users on Black Friday alone – the average on a regular day is around 60 000 and on a high traffic day such as pay day its approximately 80 000,” says Leighton.
So the demand is clearly there but are people actually doing the bulk of their Black Friday buying while they should be working? Leighton says they are. “Although the sale starts at midnight people are online throughout the day and data from last year shows traffic on OneDayOnly.co.za spiking primarily during core working hours – 06:00, 8:00, 11:00 and 15:00.
He adds that the average user session – or time people spend on the site at any one point – is three times longer on Black Friday than any other day. “In addition to spending longer on the site on Black Friday, customers also return many times during the day so these longer sessions happen numerous times during the work day.”
To add to Tito’s woes, Leighton explains that people are also multi-screening their buying efforts by watching social platforms for tips and prompts. “Most online retailers worth their salt share prompts on social feeds to drive traffic to their websites. Last year, each time we announced via social that a 100% off deal was available shoppers flocked to OneDayOnly.co.za. Almost instantly, the web traffic would spike. The pattern shows how closely people keep an eye on the 100% off deal drops via social media, as well as how effectively the platforms cater to a very wide audience in real time.”
But while Black Friday may result in the odd deadline being missed, Leighton believes the overall impact on the economy is an extremely positive one. “Last year we saw people spending in the region of R1300 on Black Friday, compared to an average of R970 on other days. According to BankServ, South Africans’ card transactions came up to R3bn on the day last year, up 16% from 2017. That’s a nice injection into an otherwise depressed retail sector.”
Leighton says people love Black Friday because there is something in it for everyone, but there’s also nothing to lose – except for maybe a bit of work time. “With so many more products available at low prices, it makes sense to peruse. If you find nothing you like, you are no worse off. And your boss doesn’t have to be either if you’re proactive and shop before work when our doors open at midnight.”