Many take South Africa’s ATM network for granted – simply insert a card and withdraw money. GAVIN REUBENSON, Group CIO, Paycorp, outlines what it actually takes to deliver cash to 17 million South Africans on the first of every month.
It starts very early in the morning on the first working day of every month: 17 million South Africans go to their nearest ATM to withdraw their government (SASSA) grant. It almost doesn’t matter what time you get there, you’ll find a queue of South Africans waiting for their turn at the ATM.
The image below shows the extent to which SASSA withdrawals on the 1st dwarfs those transactions done by other cardholders, and certainly dwarfs the peak that happens on the 25th of each month when the majority of South Africans get paid by their employers. The blue portion of the graph represents SASSA withdrawals; the orange is normal business.
The annual Finscope survey released in November last year reported that 34% of people – that’s 6.1m South African grant recipients – withdraw all their money on payment day every month regardless of the fact that they could withdraw it in small increments during the course of the month, or even use their SASSA cards as debit cards at point-of-sale.
It helps to understand that SASSA’s electronic payment system represents the first time many people have had access to any kind of banking system. We’re beginning to see a change in behaviour; we see more people withdrawing two or three times a month as they learn to trust electronic banking, although it has to be said that recent uncertainty regarding SASSA administration does have a knock-on effect.
Leaving that aside, these newly-banked customers are not the only ones who’ve had to adapt since the grant payment system went electronic in Q1, 2012.
As a company whose primary purpose is to connect people to their money and businesses to their customers, we rate service very highly so we don’t like to see long queues at our ATMs. Like everyone else, we’ve had to get used to it on SASSA payment day.
We’re much more concerned with ensuring that there will be enough cash for every SASSA cardholder at every one of our 5,500+ ATMs. Reliability is our number one priority – people need their cash, and we’re going to make sure they get it!
When SASSA first went electronic there was significant pressure on the national payment system which put strain on everyone, and we all had to adapt very quickly. At Paycorp we were quick to update and reconfigure our cash forecasting systems to ensure that we could service the increased withdrawal volumes and values.
Whilst Paycorp has always been about financial inclusion, moving government grants from cash to electronic through the SASSA card added a new dimension by helping to drive financial activity in remote communities. This is not just because more cash is being circulated. For merchants who have in-store ATMs, 30 – 40% of cash withdrawn from their ATM will be used in their store and therefore the money stays in the local community.
With every local ATM we install – and the majority of our installations are in rural and peri-urban areas – we know that we’re contributing to the local community’s reduction in travel time to access an ATM, which is now down to below 30 minutes. Seventeen years after deploying South Africa’s first independent ATM, nothing is more satisfying than seeing how the addition of an ATM makes life easier for individual South Africans, promotes business growth, and builds local economies.
Legion gets a pro makeover
Lenovo’s latest Legion gaming laptop, the Y530, pulls out all the stops to deliver a sleek looking computer at a lower price point, writes BRYAN TURNER
Gaming laptops have become synonymous with thick bodies, loud fans, and rainbow lights. Lenovo’s latest gaming laptop is here to change that.
The unit we reviewed housed an Intel Core i7-8750H, with an Nvidia GeForce GTX 1060 GPU. It featured dual storage, one bay fitted with a Samsung 256GB NVMe SSD and the other with a 1TB HDD.
The latest addition to the Legion lineup has become far more professional-looking, compared to the previous generation Y520. This trend is becoming more prevalent in the gaming laptop market and appeals to those who want to use a single device for work and play. Instead of sporting flashy colours, Lenovo has opted for an all-black computer body and a monochromatic, white light scheme.
The laptop features an all-metal body with sharp edges and comes in at just under 24mm thick. Lenovo opted to make the Y530’s screen lid a little shorter than the bottom half of the laptop, which allowed for more goodies to be packed in the unit while still keeping it thin. The lid of the laptop features Legion branding that’s subtly engraved in the metal and aligned to the side. It also features a white light in the O of Legion that glows when the computer is in use.
The extra bit of the laptop body facilitates better cooling. Lenovo has upgraded its Legion fan system from the previous generation. For passive cooling, a type of cooling that relies on the body’s build instead of the fans, it handles regular office use without starting up the fans. A gaming laptop with good passive cooling is rare to find and Lenovo has shown that it can be achieved with a good build.
The internal fans start when gaming, as one would expect. They are about as loud as other gaming laptops, but this won’t be a problem for gamers who use headsets.
Click here to read about the screen quality, and how it performs in-game.
Serious about security? Time to talk ISO 20000
By EDWARD CARBUTT, executive director at Marval Africa
The looming Protection of Personal Information (PoPI) Act in South Africa and the introduction of the General Data Protection Regulation (GDPR) in the European Union (EU) have brought information security to the fore for many organisations. This in addition to the ISO 27001 standard that needs to be adhered to in order to assist the protection of information has caused organisations to scramble and ensure their information security measures are in line with regulatory requirements.
However, few businesses know or realise that if they are already ISO 20000 certified and follow Information Technology Infrastructure Library’s (ITIL) best practices they are effectively positioning themselves with other regulatory standards such as ISO 27001. In doing so, organisations are able to decrease the effort and time taken to adhere to the policies of this security standard.
ISO 20000, ITSM and ITIL – Where does ISO 27001 fit in?
ISO 20000 is the international standard for IT service management (ITSM) and reflects a business’s ability to adhere to best practice guidelines contained within the ITIL frameworks.
ISO 20000 is process-based, it tackles many of the same topics as ISO 27001, such as incident management, problem management, change control and risk management. It’s therefore clear that if security forms part of ITSM’s outcomes, it should already be taken care of… So, why aren’t more businesses looking towards ISO 20000 to assist them in becoming ISO 27001 compliant?
The link to information security compliance
Information security management is a process that runs across the ITIL service life cycle interacting with all other processes in the framework. It is one of the key aspects of the ‘warranty of the service’, managed within the Service Level Agreement (SLA). The focus is ensuring that the quality of services produces the desired business value.
So, how are these standards different?
Even though ISO 20000 and ISO 27001 have many similarities and elements in common, there are still many differences. Organisations should take cognisance that ISO 20000 considers risk as one of the building elements of ITSM, but the standard is still service-based. Conversely, ISO 27001 is completely risk management-based and has risk management at its foundation whereas ISO 20000 encompasses much more
Why ISO 20000?
Organisations should ask themselves how they will derive value from ISO 20000. In Short, the ISO 20000 certification gives ITIL ‘teeth’. ITIL is not prescriptive, it is difficult to maintain momentum without adequate governance controls, however – ISO 20000 is. ITIL does not insist on continual service improvement – ISO 20000 does. In addition, ITIL does not insist on evidence to prove quality and progress – ISO 20000 does. ITIL is not being demanded by business – governance controls, auditability & agility are. This certification verifies an organisation’s ability to deliver ITSM within ITIL standards.
Ensuring ISO 20000 compliance provides peace of mind and shortens the journey to achieving other certifications, such as ISO 27001 compliance.