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Tap and pay with FNB’s new app

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First National Bank (FNB) this week unveiled the FNB Banking App 5.0, which features new solutions like FNB Pay, Fingerprint ID, Secure Chat, Smart inContact, 1-touch Report Fraud, as well as the FNB Watch App.

Jacques Celliers, FNB CEO says the bank views the App as a gateway into the future of banking. “The App is designed to solve for crucial customer needs such as more control of one’s bank account, cost-saving, better security and the need to bank anywhere, anytime.

“The intuitive new features of App 5.0 are a clear demonstration of how we are prioritising customer needs.  This platform also puts us in a much better position to continue capitalising on the seamless convergence of banking and telecoms, to produce integrated solutions,” he says.

The distinctive and pioneering feature of FNB App 5.0 is FNB Pay, a globally accepted contactless payment solution which allows customers to purchase goods by simply tapping their smartphone on a contactless enabled point of sale terminal. A first in Africa, FNB Pay enables customers to quickly and conveniently purchase goods below R200 without entering their card PIN. Customers have options on how they can securely perform transactions through FNB Pay.

Raj Makanjee, FNB Premium CEO says, “As of today, FNB customers with an NFC enabled Android device can download the latest version of the FNB App and start making purchases at any contactless payment terminal. Once FNB App 5.0 has been downloaded, the customer automatically gets FNB Pay and can link it to any of their FNB cards.”

“The timing is perfect for contactless technology in South Africa as local merchants are gradually increasing contactless infrastructure. This is one of the reasons why 100% of the new or replacement cards we are now issuing are contactless cards across our Debit and Credit portfolios. Not only does the functionality make it effortless for customers to pay for goods and services, it helps merchants to process transactions far quicker, thus assisting in reducing queues,” adds Makanjee.

With fraud being a global concern for clients that use digital platforms, FNB App 5.0 brings industry-leading security features to enable customers to detect and report fraud. The industry first inContact solution has evolved to introduce Smart InContact, which notifies customers of transactions as low as one cent, with full control to report fraud with 1-touch of the Smart inContact notification to the 24/7 FNB Fraud line.

Smart inContact also replaces SMS OTPs as a secure way to approve, reject or report fraud for any Online Banking transactions. Logins from unknown or suspicious devices also trigger a Smart inContact notification for the customer to verify or reject the device. This is built off the existing intelligence of FNB’s systems to notify customers of potentially risky transactions or devices accessing their profiles, allowing them take control to approve or reject these transactions. Customers without FNB App 5.0 will continue to receive SMS notifications and OTPs until they download or update to the latest version of the app.

App users can now authenticate themselves through Fingerprint ID available to both Android and iPhone owners, which uses a fingerprint sensor to verify the user before giving access to the account profile.

FNB clients who qualify for premier and private banking services will also be able to use Secure Chat to enquire about services or send instructions to their private banking support team, all done through the App after securely logging in.  Secure Chat gives customers 24/7 banking support without the risks of phishing or identity theft.

Another exciting revelation is the FNB Watch App, which extends key features of the FNB Banking App onto an Android or Apple smartwatch.  To signify the launch of the Watch App, FNB customers get up to 40% discount when purchasing a smartwatch via the eBucks Online shop.

“All these features have enhanced the FNB Banking App both from a functionality and most importantly, security point of view.  The growing active-user base and global accolades of the App attest to the compelling proposition of the platform. App 5.0 will go a long way towards improving customer experience, making banking easier, safer and convenient,” says Makanjee

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Legion gets a pro makeover

Lenovo’s latest Legion gaming laptop, the Y530, pulls out all the stops to deliver a sleek looking computer at a lower price point, writes BRYAN TURNER

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Gaming laptops have become synonymous with thick bodies, loud fans, and rainbow lights. Lenovo’s latest gaming laptop is here to change that.

The unit we reviewed housed an Intel Core i7-8750H, with an Nvidia GeForce GTX 1060 GPU. It featured dual storage, one bay fitted with a Samsung 256GB NVMe SSD and the other with a 1TB HDD.

The latest addition to the Legion lineup has become far more professional-looking, compared to the previous generation Y520. This trend is becoming more prevalent in the gaming laptop market and appeals to those who want to use a single device for work and play. Instead of sporting flashy colours, Lenovo has opted for an all-black computer body and a monochromatic, white light scheme. 

The laptop features an all-metal body with sharp edges and comes in at just under 24mm thick. Lenovo opted to make the Y530’s screen lid a little shorter than the bottom half of the laptop, which allowed for more goodies to be packed in the unit while still keeping it thin. The lid of the laptop features Legion branding that’s subtly engraved in the metal and aligned to the side. It also features a white light in the O of Legion that glows when the computer is in use.

The extra bit of the laptop body facilitates better cooling. Lenovo has upgraded its Legion fan system from the previous generation. For passive cooling, a type of cooling that relies on the body’s build instead of the fans, it handles regular office use without starting up the fans. A gaming laptop with good passive cooling is rare to find and Lenovo has shown that it can be achieved with a good build.

The internal fans start when gaming, as one would expect. They are about as loud as other gaming laptops, but this won’t be a problem for gamers who use headsets.

Click here to read about the screen quality, and how it performs in-game.

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Serious about security? Time to talk ISO 20000

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By EDWARD CARBUTT, executive director at Marval Africa

The looming Protection of Personal Information (PoPI) Act in South Africa and the introduction of the General Data Protection Regulation (GDPR) in the European Union (EU) have brought information security to the fore for many organisations. This in addition to the ISO 27001 standard that needs to be adhered to in order to assist the protection of information has caused organisations to scramble and ensure their information security measures are in line with regulatory requirements.

However, few businesses know or realise that if they are already ISO 20000 certified and follow Information Technology Infrastructure Library’s (ITIL) best practices they are effectively positioning themselves with other regulatory standards such as ISO 27001. In doing so, organisations are able to decrease the effort and time taken to adhere to the policies of this security standard.

ISO 20000, ITSM and ITIL – Where does ISO 27001 fit in?

ISO 20000 is the international standard for IT service management (ITSM) and reflects a business’s ability to adhere to best practice guidelines contained within the ITIL frameworks. 

ISO 20000 is process-based, it tackles many of the same topics as ISO 27001, such as incident management, problem management, change control and risk management. It’s therefore clear that if security forms part of ITSM’s outcomes, it should already be taken care of… So, why aren’t more businesses looking towards ISO 20000 to assist them in becoming ISO 27001 compliant?

The link to information security compliance

Information security management is a process that runs across the ITIL service life cycle interacting with all other processes in the framework. It is one of the key aspects of the ‘warranty of the service’, managed within the Service Level Agreement (SLA). The focus is ensuring that the quality of services produces the desired business value.

So, how are these standards different?

Even though ISO 20000 and ISO 27001 have many similarities and elements in common, there are still many differences. Organisations should take cognisance that ISO 20000 considers risk as one of the building elements of ITSM, but the standard is still service-based. Conversely, ISO 27001 is completely risk management-based and has risk management at its foundation whereas ISO 20000 encompasses much more

Why ISO 20000?

Organisations should ask themselves how they will derive value from ISO 20000. In Short, the ISO 20000 certification gives ITIL ‘teeth’. ITIL is not prescriptive, it is difficult to maintain momentum without adequate governance controls, however – ISO 20000 is.  ITIL does not insist on continual service improvement – ISO 20000 does. In addition, ITIL does not insist on evidence to prove quality and progress – ISO 20000 does.  ITIL is not being demanded by business – governance controls, auditability & agility are. This certification verifies an organisation’s ability to deliver ITSM within ITIL standards.

Ensuring ISO 20000 compliance provides peace of mind and shortens the journey to achieving other certifications, such as ISO 27001 compliance.

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