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CIO must go beyond IT

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As the business world changes to suit a new era of connected customers, the role of the Chief Information Officer has changed. PATRICK SHIELDS of Software AG explains that the challenge for CIOs today is to be able to extend their area of influence outside of just running IT processes.

In South Africa specifically, business decision makers are taking a serious look at the impact of digital on their organisations.

Patrick Shields, Chief Technology Officer Africa at Software AG explains that the challenge for CIOs today is to be able to extend their area of influence outside of just running IT processes and maintenance in a business, and shift their focus to incorporate the overseeing of innovation. “This doesn’t mean that the CIO’s original responsibilities are negated – making technology decisions and overseeing the administrative IT duties to ensure the effectiveness and efficiencies of IT infrastructure – the CIO now needs to also take on a leading role within the business to bring it into the digital era.” IT research and advisory,Gartner shows that this trend will continue to gain pace, indicating a fundamental shift in how businesses operate, and what part of the process a CIO role should fill.

However guiding a business into the digital era does not mean simply digitising processes. “Technology and the right tools can be used to transform a business, and even dictate the future of a company. From both a global and local perspective, there has been a fundamental shift in how businesses today need to operate to remain competitive.”

Software AG’s Digital Business Platform, the first one worldwide, allows companies to incorporate new digital capabilities, while seamlessly integrating with current operations, which will avoid disruption of the existing investment and backlog of any kind.

“This allows for the continued use of existing systems and infrastructure, which companies have already invested heavily in, as well as the capability to analyse these platforms, and strategise ways to enhance and extend them – while at the same time embracing new capabilities. Using the Digital Business Platform, these various systems are linked through a customisable integration layer which connects new and existing systems to a central point of monitoring and management.” This system is agile and operational in real time, allowing CIOs to quickly automate and manage certain business processes, implement new processes, extract valuable data insights and gain real-time operational visibility through simple, practical dashboards.

“A CIO who is able to focus on the two different development aspects of a business – both the business side and the innovation side – will be able to effectively ensure that a business is bi-modal,” says Shields. “This phrase, coined by Gartner, means that a business has both the rigor, uniformity and discipline required for efficient development and maintenance of core IT systems, as well as the quicker, more agile and adaptable capabilities required for innovation.”

Shields explains that to effectively implement these two elements at the same time, it is crucial for CIOs to organise their teams to manage these aspects in a well-balanced way. “The CIO’s organisational model will need to be designed to work for that specific company’s needs. For example, when it comes to suppliers and partners, some may settle on one or two primary vendors, while others may decide that a multi-sourcing approach – with a broader mix of vendors based on the application needs, will be the best solution. At the same time, some IT elements of a business may be run on premises, and some through the cloud. Some businesses require a CIO to oversee both elements of the business’ IT needs, while other split these roles between the CIO and, for example, a Chief Innovation Officer or Chief Digital Officer. These complexities, while challenging, also provide a lot more opportunity for a CIO to provide tangible value to the business.”

“When it comes to embracing new technologies and capabilities, in South Africa – as in any environment – you have early adopters, fast followers, and the slow to adopt,” Shields says. “These challenges are not unique to South Africa, however, challenges such as the availability of infrastructure and the required skills are major concerns. For this reason, it is critical to select vendors who are able to provide strong and capable support, as well as reliable strategic planning tools.” Shields goes on to say that the more complex the IT and business environment gets, the more businesses need suppliers to really partner with them – working together towards mutual success.

While the role of the CIO is far more complex today than ever before, the swiftly changing business environment means the role is also up for definition – an acute opportunity for CIOs to solidify their value. “It is crucial to understand how the CIO role can support the business mission – rather than just managing IT – playing a critical part in the business’ success,” he concludes.

* Patrick Shields, Chief Technology Officer Africa at Software AG.

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Legion gets a pro makeover

Lenovo’s latest Legion gaming laptop, the Y530, pulls out all the stops to deliver a sleek looking computer at a lower price point, writes BRYAN TURNER

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Gaming laptops have become synonymous with thick bodies, loud fans, and rainbow lights. Lenovo’s latest gaming laptop is here to change that.

The unit we reviewed housed an Intel Core i7-8750H, with an Nvidia GeForce GTX 1060 GPU. It featured dual storage, one bay fitted with a Samsung 256GB NVMe SSD and the other with a 1TB HDD.

The latest addition to the Legion lineup has become far more professional-looking, compared to the previous generation Y520. This trend is becoming more prevalent in the gaming laptop market and appeals to those who want to use a single device for work and play. Instead of sporting flashy colours, Lenovo has opted for an all-black computer body and a monochromatic, white light scheme. 

The laptop features an all-metal body with sharp edges and comes in at just under 24mm thick. Lenovo opted to make the Y530’s screen lid a little shorter than the bottom half of the laptop, which allowed for more goodies to be packed in the unit while still keeping it thin. The lid of the laptop features Legion branding that’s subtly engraved in the metal and aligned to the side. It also features a white light in the O of Legion that glows when the computer is in use.

The extra bit of the laptop body facilitates better cooling. Lenovo has upgraded its Legion fan system from the previous generation. For passive cooling, a type of cooling that relies on the body’s build instead of the fans, it handles regular office use without starting up the fans. A gaming laptop with good passive cooling is rare to find and Lenovo has shown that it can be achieved with a good build.

The internal fans start when gaming, as one would expect. They are about as loud as other gaming laptops, but this won’t be a problem for gamers who use headsets.

Click here to read about the screen quality, and how it performs in-game.

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Serious about security? Time to talk ISO 20000

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By EDWARD CARBUTT, executive director at Marval Africa

The looming Protection of Personal Information (PoPI) Act in South Africa and the introduction of the General Data Protection Regulation (GDPR) in the European Union (EU) have brought information security to the fore for many organisations. This in addition to the ISO 27001 standard that needs to be adhered to in order to assist the protection of information has caused organisations to scramble and ensure their information security measures are in line with regulatory requirements.

However, few businesses know or realise that if they are already ISO 20000 certified and follow Information Technology Infrastructure Library’s (ITIL) best practices they are effectively positioning themselves with other regulatory standards such as ISO 27001. In doing so, organisations are able to decrease the effort and time taken to adhere to the policies of this security standard.

ISO 20000, ITSM and ITIL – Where does ISO 27001 fit in?

ISO 20000 is the international standard for IT service management (ITSM) and reflects a business’s ability to adhere to best practice guidelines contained within the ITIL frameworks. 

ISO 20000 is process-based, it tackles many of the same topics as ISO 27001, such as incident management, problem management, change control and risk management. It’s therefore clear that if security forms part of ITSM’s outcomes, it should already be taken care of… So, why aren’t more businesses looking towards ISO 20000 to assist them in becoming ISO 27001 compliant?

The link to information security compliance

Information security management is a process that runs across the ITIL service life cycle interacting with all other processes in the framework. It is one of the key aspects of the ‘warranty of the service’, managed within the Service Level Agreement (SLA). The focus is ensuring that the quality of services produces the desired business value.

So, how are these standards different?

Even though ISO 20000 and ISO 27001 have many similarities and elements in common, there are still many differences. Organisations should take cognisance that ISO 20000 considers risk as one of the building elements of ITSM, but the standard is still service-based. Conversely, ISO 27001 is completely risk management-based and has risk management at its foundation whereas ISO 20000 encompasses much more

Why ISO 20000?

Organisations should ask themselves how they will derive value from ISO 20000. In Short, the ISO 20000 certification gives ITIL ‘teeth’. ITIL is not prescriptive, it is difficult to maintain momentum without adequate governance controls, however – ISO 20000 is.  ITIL does not insist on continual service improvement – ISO 20000 does. In addition, ITIL does not insist on evidence to prove quality and progress – ISO 20000 does.  ITIL is not being demanded by business – governance controls, auditability & agility are. This certification verifies an organisation’s ability to deliver ITSM within ITIL standards.

Ensuring ISO 20000 compliance provides peace of mind and shortens the journey to achieving other certifications, such as ISO 27001 compliance.

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