Samsung South Africa has introduced a new mobile premium service for the Galaxy S8 and S8+ devices called Samsung Mobile Care (SMC), which offers customers a smooth and convenient repair service with expert care from the people who made the device.
“Your mobile phone is possibly one of the most important technology devices you possess and use daily, it therefore needs to be looked after and maintained properly. This is why we have introduced Samsung Mobile Care exclusively for customers who purchase a Galaxy S8 or S8+ smartphone,” says Craige Fleischer, Director of Integrated Mobility at Samsung South Africa.
SMC is a Service Plan for your Galaxy S8 and S8+ device in the unfortunate event of accidental screen damage. It provides a quick and easy solution that allows you up to two screen repairs in a 24-month period. The Service Plan costs R69.99 per month, with the 1st month being free of charge. Alternatively, customers can purchase the Plan at a discounted fee of only R1 299.00 as a once-off payment for the full duration of the two-year period. We believe that this will offer great value to Galaxy S8 and S8+ customers, says Fleischer. Without the SMC cover which includes two affordable screen repairs over a period of 24months, consumers will run the risk of paying up to R10,000 to have their device fixed.
“Samsung is one of the first global subsidiaries to roll out this service offering and as such leading the way for other markets to empower their customers in taking care of their premium device,” says Fleischer.
“The Samsung Galaxy S8 and S8+ are technologically advanced devices that offer the world’s first infinity borderless display. Samsung decided that it would be fitting to ensure they offer a high level service offering to match the ground-breaking technology that went into the design. This was done in order to ensure that consumers have peace of mind and enjoy the user experience without having to worry about service related issues pertaining to screen repairs. In order to ensure the delivery of reliable and consistent service, our SMC technicians are proficiently trained to ensure our customers can continue to enjoy their handsets.”
The SMC Service Plan provides quick and easy assistance. After the one month free trial customers who wish to extend the service plan can log their details onto the Samsung Rewards App which can be downloaded from the Google Play Store or the Samsung App Store and a dedicated Samsung agent will be ready to assist. Alternatively they can contact the SMC contact centre on 0861 888 003 or email firstname.lastname@example.org.
The most valuable benefit of SMC is that customers can be assured they will receive the best repair service for their Galaxy S8 and S8+ from knowledgeable, highly trained and accredited technicians at Samsung. Furthermore, with every phone repair, Samsung conducts a standard battery test and if the battery’s power functionality is found to be less than 80%, the company will replace it without the customer paying additional fees.
SMC is customer specific and non-transferable. Should the original device no longer belong to the original owner then the SMC benefit is not valid. Proof of Purchase for your Galaxy S8 or S8+ is required for an SMC incident to be valid and for the repair process to commence.
“The SMC Service Plan is only available from Samsung on the Rewards programme. With Samsung Mobile Care you can unbox your phone with peace of mind and know that in the event of accidental screen damage, Samsung will solve the problem,” Fleischer concludes.
Low-cost wireless sport earphones get a kickstart
Wireless earphone brands are common, but not crowdfunded brands. BRYAN TURNER takes the K Sport Wireless for a run.
As wireless technology becomes better, Bluetooth earphones have become popular in the consumer market. KuaiFit aspires to make them even more accessible to more people through a cheaper, quality product, by selling the K Sport Wireless Earphones directly from its Kickstarter page
KuaiFit has an app by the same name which offers voice-guided personal training services in almost every type of exercise, from cardio to weight-lifting. A vast range of connectivity to third-party sensors is available, like heart rate sensors and GPS devices, which work well with guided coaching.
The app starts off with selecting a fitness level: beginner, intermediate and advanced. Thereafter, one has the ability to connect with real personal trainers via a subscription to its paid service. The subscription comes free for 6 months with the earphones, and R30 per month thereafter.
The box includes a manual, a USB to two USB Type B connectors, different sized soft plastic eartips and the two earphone units. Each earphone is wireless and connects to the other independently of wires. This puts the K Sport Wireless in the realm of the Apple Earpods in terms of connection style.
The earphones are just over 2cm wide and 2cm high. The set is black with a light blue KuaiFit logo on the earphone’s button.
The button functions as an on/off switch when long-pressed and a play/pause button when quick-pressed. The dual-button set-up is convenient in everyday use, allowing for playback control depending on which hand is free. Two connectivity modes are available, single earphone mode or dual earphone mode. The dual earphone mode intelligently connects the second earphone and syncs stereo audio a few seconds after powering on.
In terms of connectivity, the earphones are Bluetooth 4.1 with a massive 10-meter range, provided there are no obstacles between the device and the earphones. While it’s not Bluetooth 5, it still falls into the Bluetooth Low Energy connection category, meaning that the smartphone’s battery won’t be drastically affected by a consistent connection to the earphones. The batteries within the earphones aren’t specifically listed but last anywhere between 3 and 6 hours, depending on the mode.
Audio quality is surprisingly good for earphones at this price point. The headset style is restricted to in-ear due to its small design and probable usage in movement-intensive activities. As a result, one has to be very careful how one puts these earphones, in because bass has the potential of getting reduced from an incorrect in-ear placement. In-ear earphones are usually notorious for ear discomfort and suction pain after extended usage. These earphones are one of the very few in this price range that are comfortable and don’t cause discomfort. The good quality of the soft plastic ear tip is definitely a factor in the high level of comfort of the in-ear earphone experience.
Overall, the K Sport Wireless earphones are great considering the sound quality and the low price: US$30 on Kickstarter.
Find them on Kickstarter here.
Taxify enters Google Maps
A recent update to Taxify now uses Google Maps which allows users to identify their drivers, find public transport and search for billing options.
People planning their travel routes using Google Maps will now see a Taxify icon in the app, in addition to the familiar car, public transport, walking and billing options.
Taxify started operating in South Africa in 2016 and as of October 2018 operates in seven South African cities – Johannesburg, Ekurhuleni, Tshwane, Cape Town, Durban, Port Elizabeth and Polokwane.
Once riders have searched for their destination and asked the app for directions, Google Maps shares the proximity of cars on the Taxify platform, as well as an estimated fare for the trip.
If users see that taking the Taxify option is their best bet, they can simply tap on the ‘Open app’ icon, to complete the process of booking the ride. Customers without the app on their device will be prompted to install Taxify first.
This integration makes it possible for users to evaluate which of the private, public or e-hailing modes of transport are most time-efficient and cost-effective.
“This integration with Google Maps makes it so much easier for users to choose the best way to move around their city,” says Gareth Taylor, Taxify’s country manager for South Africa. “They’ll have quick comparisons between estimated arrival times for the different modes of transport, as well as fares they can expect to pay, which will help save both time and money,” he added.
Taxify rides in Google Maps are rolling out globally today and will be available in more than 15 countries, with South Africa being one of the first countries to benefit from this convenient service.