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Care service for S8

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Samsung South Africa has introduced a new mobile premium service for the Galaxy S8 and S8+ devices called Samsung Mobile Care (SMC), which offers customers a smooth and convenient repair service with expert care from the people who made the device.

“Your mobile phone is possibly one of the most important technology devices you possess and use daily, it therefore needs to be looked after and maintained properly. This is why we have introduced Samsung Mobile Care exclusively for customers who purchase a Galaxy S8 or S8+ smartphone,” says Craige Fleischer, Director of Integrated Mobility at Samsung South Africa.

SMC is a Service Plan for your Galaxy S8 and S8+ device in the unfortunate event of accidental screen damage. It provides a quick and easy solution that allows you up to two screen repairs in a 24-month period. The Service Plan costs R69.99 per month, with the 1st month being free of charge. Alternatively, customers can purchase the Plan at a discounted fee of only R1 299.00 as a once-off payment for the full duration of the two-year period. We believe that this will offer great value to Galaxy S8 and S8+ customers, says Fleischer. Without the SMC cover which includes two affordable screen repairs over a period of 24months, consumers will run the risk of paying up to R10,000 to have their device fixed.

“Samsung is one of the first global subsidiaries to roll out this service offering and as such leading the way for other markets to empower their customers in taking care of their premium device,” says Fleischer.

“The Samsung Galaxy S8 and S8+ are technologically advanced devices that offer the world’s first infinity borderless display. Samsung decided that it would be fitting to ensure they offer a high level service offering to match the ground-breaking technology that went into the design. This was done in order to ensure that consumers have peace of mind and enjoy the user experience without having to worry about service related issues pertaining to screen repairs. In order to ensure the delivery of reliable and consistent service, our SMC technicians are proficiently trained to ensure our customers can continue to enjoy their handsets.”

The SMC Service Plan provides quick and easy assistance. After the one month free trial customers who wish to extend the service plan can log their details onto the Samsung Rewards App which can be downloaded from the Google Play Store or the Samsung App Store and a dedicated Samsung agent will be ready to assist. Alternatively they can contact the SMC contact centre on 0861 888 003 or email info@samsungmobilecare.co.za.

The most valuable benefit of SMC is that customers can be assured they will receive the best repair service for their Galaxy S8 and S8+ from knowledgeable, highly trained and accredited technicians at Samsung. Furthermore, with every phone repair, Samsung conducts a standard battery test and if the battery’s power functionality is found to be less than 80%, the company will replace it without the customer paying additional fees.

SMC is customer specific and non-transferable. Should the original device no longer belong to the original owner then the SMC benefit is not valid. Proof of Purchase for your Galaxy S8 or S8+ is required for an SMC incident to be valid and for the repair process to commence.

“The SMC Service Plan is only available from Samsung on the Rewards programme. With Samsung Mobile Care you can unbox your phone with peace of mind and know that in the event of accidental screen damage, Samsung will solve the problem,” Fleischer concludes.

 

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Android Go puts reliable smartphones in budget pockets

Nokia, Vodacom and Huawei have all launched entry-level smartphones running the Android Go edition, and all deliver a smooth experience, writes BRYAN TURNER.

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Three new and notable Android Go smartphones have recently hit the market, namely the Nokia 1, the Vodafone Smart Kicka 4 and the Huawei Y3 (2018). These phones run one of the most basic versions of Android while still delivering a fairly smooth user experience.

Historically, consumers purchasing smartphones in the budget bracket would have a hit-and-miss experience with processing speed, smoothness of user interface, and app stability. The Google-supported Android Go edition operating system optimises the user experience by stripping out non-important visual effects to speed up the phone. Thish allows for more memory to be used by apps. 

Google also ensures that all smartphones running Android Go will receive feature and security updates as they are released by Google. This is a major selling point for these smartphones, as users of this smartphone will always be running the latest software, with virtually no manufacturer bloatware.

Vodafone Smart Kicka 4

At the lowest entry-level, the Vodafone Smart Kicka 4 performs well as a communicator for emails and WhatsApp messages. The 4” screen represents a step up for entry-level Android phones, which were previously standardised at 3.5”.

The display is bright and very responsive, while the limited screen real estate leaves the navigation keys off the screen as touch buttons. It uses 3G connectivity, which might seem like an outdated technology, but is good enough to stream SD videos and music. Vodacom has also thrown in some data gifts if the smartphone is activated before the end of September 2018. 

Its camera functionalities might be a slight let down for the aspirant Instagrammer, with a 2MP rear flash camera and a 0.3MP selfie snapper. Speed wise, the keyboard pops up quickly, which is a huge improvement from the Smart Kicka 3. However, this phone will not play well with graphics-intensive games. 

Nokia 1

Next up is the Nokia 1, which adds a much better 5MP camera, improved battery life and a bigger 4.5” screen. It supports LTE, which allows this smartphone to download and upload at the speed of flagships. It also sports the Nokia brand name, which many consumers trust.

Although the front camera is 2MP, the quality is extremely grainy, even with good lighting. This disqualifies this smartphone for the social media selfie snapper, but the 5MP rear camera will work for the landscape and portrait photographer. 

The screen also redeems this smartphone, providing a display which represents colours truly and has great viewing angles. Xpress-on back covers allows the use of interchangeable, multi-coloured back covers, which has proven to be a successful sales point for mid-range smartphones in the past. 

Huawei Y3 (2018)

The most capable of the Android Go edition competitors, the Huawei Y3 (2018) packs an even bigger screen at 5”, as well as an improved 8MP rear camera and HD video recording. The screen is the brightest and most vibrant of the three smartphones, but seems to be calibrated to show colours a little more saturated than they actually are. 

Nevertheless, the camera outperforms the other smartphones with good colour replication and great selfie capabilities via the 2MP front camera – far superior to the Nokia 1 despite the same spec. LTE also comes standard with this smartphone and Vodacom throws in 4G/LTE data goodies until the end of September 2018. The battery, however, is not removable and may only be replaced by a warranty technician.

Comparing the 3

All three smartphones have removable back covers, which provide access to the battery, SIM card and SD card slots. The smartphones have Micro USB ports on the bottom with headphone jacks on the top. The built-in speakers all performed well, with the Y3 (2018) housing an exceptionally loud built-in speaker. 

Although all at different price points, all three phones remain similar in performance and speed. The differentiators are apparent in the components, like camera quality and screen quality. It would be fair to rank the quality of the camera and battery life by respective market prices. The Vodafone Smart Kicka 4 performed well, for its R399 retail price. The Nokia 1, on the other hand, lags quite a bit in features when compared to the Huawei Y3 (2018), bwith oth retailing at R999.

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SA gets digital archive

As the world entered the centenary of Nelson Mandela’s birth on Mandela Day, 18 July 2018, South Africa celebrated the launch of a digital living archive. 

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The southafrica.co.za  site carries content about the country’s collective heritage in South Africa’s eleven official languages.

Designed as a nation building,  educational and brand promotion web based tool, the free-to-view platform features award-winning photographic and written content by leading South African photographers, authors, academics and photojournalists.

The emphasis is on quality, credible, factual content that celebrates a collective heritage in terms of the following: Cultural Heritage; Natural Heritage; Education; History; Agriculture; Industry; Mining; and Travel.

At the same time as reflecting on the nation’s history, southafrica.co.za celebrates South Africa’s natural, cultural and economic assets so that the youth can learn about their nation in their home language.

Southafrica.co.za Founder and CEO Hans Gerrizen conceptualised southafrica.co.za as a means for youth and communities from outlying areas to benefit from the digital age in terms of the web tool’s empowering educational component.

“We can only stand to deepen our collective experience of democracy and become a more forward planning nation if we know facts about our nation’s past and present in everyone’s home language,” he says.

Southafrica.co.za, with sister company Siyabona Africa, is the organiser and sponsor of the Mandela: 100 Moments photographic exhibition that runs until 30 September at Cape Town’s V&A Waterfront-based Nelson Mandela Gateway to Robben Island.  The 3-month exhibition, which runs daily from 08h00 until 15h00, is showcasing one hundred iconic Nelson Mandela images taken by veteran South African photojournalist and self-taught lensman Peter Magubane.

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