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Be the perfect Airbnb host

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Hosts around South Africa are offering Airbnb travellers great experiences when traveling around the country. But what makes the perfect Airbnb host? NICOLA D’ELIA, GM for Middle East & Africa (MEA) offers some hosting tips.

Every day, from Amanzimtoti to Zeerust and every destination in between, hosts around South Africa are creating unforgettable experiences for thousands of Airbnb travellers.

Accuracy

Be sure everything in your listing—photos, details, house rules, pricing—accurately reflects what guests will experience. And don’t skimp on photos. Listings with better photos get more bookings. Airbnb actually offers free professional photography, and you can check here to see if your location is covered.

Communication

Get to know your guest’s travel plans so you can personalise their experience. Download the Airbnb app to respond to guests from wherever you are in the world. And aim to respond to all enquiries and reservation requests within 24 hours. We have found that hosts who respond in less than 12 hours get twice as many bookings per month.

Availability

Manage your calendar meticulously. Find the right match for your space by setting criteria and using Instant Book. Hosts who keep their availability calendars up to date receive five times more bookings than those who don’t.

Commitment

If you can’t keep a reservation, contact your would-be guest as soon as possible. Apologise profusely and bend over backwards to find back-up accommodations. Don’t forget to officially cancel online, too. Hosts can use Groups to help find another available host.

Cleanliness

Clean as if royalty were on their way for a slumber party. The cleaner your space, the more glowing your review. Our research shows that listings with 5-star cleanliness ratings receive 20% more bookings.

Amenities

Fresh bedding, towels, soap, and toilet paper are a must. Always have them available upon arrival. Plus feel free to add your own little luxuries, too, like maps, local wine, coffee beans, aromatherapy diffusers or even a vase of fresh-cut flowers.

Welcome

Show world-class hospitality with a prompt check-in time, transportation tips, and a tour of your space. Airbnb guests live for outside-the-box travel activities. Teach them how to eat, dance, and bungee-jump like a local.

Support

Check in on guests, be easily accessible, and go way out of your way to offer alternatives if things don’t go according to plan. Our world isn’t perfect. Pipes burst and ankles twist, but you have the power to help remedy these situations.

Reviews

Write a review (compliment or constructive feedback) for guests within 14 days of checkout. Approach this as if you were writing a thank-you note or a friendly letter encouraging one how to be a better guest. This will also help encourage your guests to write a review as guests are 70% more likely to review their host after their host reviews them.

And remember:

From pricing to easing the arrival of a guest, Airbnb offers a range of personalised tools that let you spend more time building lasting connections with guests instead of managing your listings. The newly revamped Host Dashboard on Airbnb is more personalised to your needs.

You can see everything that is important in one view: pending requests, upcoming guests, alerts, and reviews. This makes it easy to you keep track of your reservations and stay on top of your interactions with your guests.

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Welcome to world of 2099

The world of 2099 will be unrecognisable from the world of today, but it can be predicted, says one visionary. ARTHUR GOLDSTUCK met him in Singapore.

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Futuristic structures tower over the landscape. Giant, alien-looking trees light up with dazzling colours amid the hundreds of plant species that grow up their trunks. Cosmetic stores sell their wares via public touch-screens, with products delivered instantly in drawers below the screens.

This is not a vision of the future. It is a sample of Singapore today. But it is also an inkling of the world we may all experience in the future.

Singapore was the venue, last week, of the World Cities Summit, where engineers, politicians, investors and visionaries rubbed shoulders as they talked about the strategies and policies that would enhance urban living in the future.

As part of the Summit, global payment technologies leader Mastercard hosted a small media briefing by one of Singapore’s leading thinkers about the future, Dr Damian Tan, managing director of Vickers Venture Partners. The company’s slogan “We invest in the extraordinary,” offers a small clue to Tan’s perspective.

“We look as far forward as 2099 because, as a venture capital firm, we invest in the long term,” he tells a group of journalists from Africa and the Middle East. “Companies explode in growth because there is value in the future. If there is no growth, they won’t explode.”

The big question that the Smart Cities Summit and Mastercard are trying to help answer is, what will cities look like in the year 2099? Tan can’t give an exact answer, but he offers a framework that helps one approach the question.

“If you want to look at 81 years into the future, and understand the change that will come, you need to double that amount and look into the past. That takes us to 1856. The difference between then and now is the difference you can expect between now and 2099.”

Click here or on the page link below to read on: Page 2: Soldiers and Health in 2099.

  •    Arthur Goldstuck is founder of World Wide Worx and editor-in-chief of Gadget.co.za. Follow him on Twitter on @art2gee and on YouTube

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Street art goes electric

Kaspersky Lab and British street artist D*Face have unveiled the first-ever “art helmet” design at the Formula E finale for electric cars in New York.

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The ‘Save The World’ helmets will be raced by DS Virgin Racing’s drivers, Sam Bird and Alex Lynn, as they traverse the New York street circuit during the final races of the Formula E season.

The announcement signals the first art helmet by a Formula E team, continuing the heritage of art in motorsport and the cybersecurity brand’s commitment to contemporary art, creativity and innovation. D*Face took inspiration from Kaspersky Lab’s tagline, “A Company To Save The World”, and hopes that his colourful work will inspire people to take positive action.

D*Face will announce his first-ever art car design with a custom-made livery for the DS Virgin Racing Team. Its design will be released at the “Art Goes Green” event after Saturday’s race. The helmets and art car are the latest installations in the “Save the World” collection, following a major permanent public mural that was installed in Brooklyn, New York, in May.

D*Face, whose real name is Dean Stockton, said: “It is exciting to work with Kaspersky Lab on this project and create art with a real message of hope for a better future. After all, this is our world and we need to look after it. It will take every one of us to make a real lasting, impactful change. I love the mentality of the DS Virgin Racing Team and that of Formula E by showcasing sport in a way that doesn’t harm the environment, but is still just as exhilarating and fun.

“It is time for us all to stand together and make a change… be that stopping data steals, climate change, plastic waste or using damaging fuels. I want everyone to make a pledge to do one thing that will help make a change.”

As a sponsor of DS Virgin Racing Team, Kaspersky Lab is responsible for protecting the team’s devices against cyber threats. The company sees the technical environment in the global sport of Formula E as the next frontier in furthering its research and development of new technologies to keep vehicles secure in the digital world.

Sylvain Filippi, Managing Director at DS Virgin Racing, said: “The whole team fully supports this great initiative and our thanks got to Kaspersky and D*Face for their collaboration. It’s an honour to have such an innovative artist bring his talents to bear in our team ahead of the season-finale; the car, drivers’ crash helmets and mural all look amazing.”

Aldo Fucelli Pessot del Bo, Head of Global Partnerships and Sponsorships at Kaspersky Lab added: “There is a need for innovation on a global scale, both in contemporary art and in the fast-growing sport of Formula E. Now, for the first time ever, Kaspersky Lab is proudly bringing together the two sectors in an effort to Save the World and unleash creativity, encourage freedom of expression and further innovation.”

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