Rapid technological innovation and the emergence of more stringent regulations means that banks are having to reinvent themselves as trusted providers of a much broader range of financial services, delivered securely to consumers primarily via mobile technology, says Entersekt CEO SCHALK NOLTE.
The unbundling of banking and transactional functions from traditional financial services providers – driven by increased development of mobile technology, regulatory change, and competition from agile new challenger banks and fintech providers – is forcing banks to radically rethink their business models.
“Managing change on multiple fronts can be difficult for any organisation but especially for large multi-disciplinary financial service providers that operate globally,” says Schalk Nolte, CEO of mobile security specialist, Entersekt.
He says by adopting a mobile-first strategy, banks can cement their role as the central hub for customers’ financial activities – and grow the range of services they provide.
“Banks are finding it hard to categorise and prioritise financial technology innovation that will enable better customer interaction and reduce costs.
“However, by offering a single secure mobile banking app, banks can create a trust point between users and new fintech services providers, making it easy for consumers to choose which payment method to use,” says Nolte.
Consumers now have many ways to manage their finances and make payments, which are often provided by new single-service fintech companies. Banking aggregation services that combine financial offerings from multiple suppliers are also popular with consumers, especially in the 18-35 age range.
Says Nolte: “Historically, the main financial trust relationship consumers had was with their bank. Now, the use of services offered by other financial providers is threatening that bond.”
To avoid disintermediation and service erosion, banks need to strategically position themselves at the centre of mobile-centric financial services by acting as a bridge between their customers and new fintech services. This is especially true for payment services.
Nolte says that banks can help their customers navigate this fast-changing environment and remain competitive by offering a banking app as an anchor point.
“This reinforces and strengthens the relationship between banks and their customers. Our locally-developed Connekt software, deployed around the world, provides issuing banks with a digital commerce enablement tool. The software puts them firmly at the centre of managing digital payments and allows their customers to have a single trusted app for digital payment.
“This removes the need for people to download a range of mobile payment applications as they can now be supported through one mobile banking application. Connekt becomes the single trusted anchor from which the mobile and payments world is unlocked for consumers, and supports their daily financial needs,” says Nolte.
In the EU, the second Payment Services Directive (PSD2) become effective in January. This will make customer data held by the retail banking sector available to a large range of third-party providers that, like banks, also help consumers and businesses transact and manage their finances or make payments online.
Nolte says PSD2 will make it even more important for banks to focus on providing an enhanced mobile banking and financial services offering for their customers.
“It keeps them relevant in a sector that’s being rapidly reinvented by innovation,” he says.
The official launch of Connekt will take place in March this year at the Seamless Africa event in Cape Town.
Legion gets a pro makeover
Lenovo’s latest Legion gaming laptop, the Y530, pulls out all the stops to deliver a sleek looking computer at a lower price point, writes BRYAN TURNER
Gaming laptops have become synonymous with thick bodies, loud fans, and rainbow lights. Lenovo’s latest gaming laptop is here to change that.
The unit we reviewed housed an Intel Core i7-8750H, with an Nvidia GeForce GTX 1060 GPU. It featured dual storage, one bay fitted with a Samsung 256GB NVMe SSD and the other with a 1TB HDD.
The latest addition to the Legion lineup has become far more professional-looking, compared to the previous generation Y520. This trend is becoming more prevalent in the gaming laptop market and appeals to those who want to use a single device for work and play. Instead of sporting flashy colours, Lenovo has opted for an all-black computer body and a monochromatic, white light scheme.
The laptop features an all-metal body with sharp edges and comes in at just under 24mm thick. Lenovo opted to make the Y530’s screen lid a little shorter than the bottom half of the laptop, which allowed for more goodies to be packed in the unit while still keeping it thin. The lid of the laptop features Legion branding that’s subtly engraved in the metal and aligned to the side. It also features a white light in the O of Legion that glows when the computer is in use.
The extra bit of the laptop body facilitates better cooling. Lenovo has upgraded its Legion fan system from the previous generation. For passive cooling, a type of cooling that relies on the body’s build instead of the fans, it handles regular office use without starting up the fans. A gaming laptop with good passive cooling is rare to find and Lenovo has shown that it can be achieved with a good build.
The internal fans start when gaming, as one would expect. They are about as loud as other gaming laptops, but this won’t be a problem for gamers who use headsets.
Click here to read about the screen quality, and how it performs in-game.
Serious about security? Time to talk ISO 20000
By EDWARD CARBUTT, executive director at Marval Africa
The looming Protection of Personal Information (PoPI) Act in South Africa and the introduction of the General Data Protection Regulation (GDPR) in the European Union (EU) have brought information security to the fore for many organisations. This in addition to the ISO 27001 standard that needs to be adhered to in order to assist the protection of information has caused organisations to scramble and ensure their information security measures are in line with regulatory requirements.
However, few businesses know or realise that if they are already ISO 20000 certified and follow Information Technology Infrastructure Library’s (ITIL) best practices they are effectively positioning themselves with other regulatory standards such as ISO 27001. In doing so, organisations are able to decrease the effort and time taken to adhere to the policies of this security standard.
ISO 20000, ITSM and ITIL – Where does ISO 27001 fit in?
ISO 20000 is the international standard for IT service management (ITSM) and reflects a business’s ability to adhere to best practice guidelines contained within the ITIL frameworks.
ISO 20000 is process-based, it tackles many of the same topics as ISO 27001, such as incident management, problem management, change control and risk management. It’s therefore clear that if security forms part of ITSM’s outcomes, it should already be taken care of… So, why aren’t more businesses looking towards ISO 20000 to assist them in becoming ISO 27001 compliant?
The link to information security compliance
Information security management is a process that runs across the ITIL service life cycle interacting with all other processes in the framework. It is one of the key aspects of the ‘warranty of the service’, managed within the Service Level Agreement (SLA). The focus is ensuring that the quality of services produces the desired business value.
So, how are these standards different?
Even though ISO 20000 and ISO 27001 have many similarities and elements in common, there are still many differences. Organisations should take cognisance that ISO 20000 considers risk as one of the building elements of ITSM, but the standard is still service-based. Conversely, ISO 27001 is completely risk management-based and has risk management at its foundation whereas ISO 20000 encompasses much more
Why ISO 20000?
Organisations should ask themselves how they will derive value from ISO 20000. In Short, the ISO 20000 certification gives ITIL ‘teeth’. ITIL is not prescriptive, it is difficult to maintain momentum without adequate governance controls, however – ISO 20000 is. ITIL does not insist on continual service improvement – ISO 20000 does. In addition, ITIL does not insist on evidence to prove quality and progress – ISO 20000 does. ITIL is not being demanded by business – governance controls, auditability & agility are. This certification verifies an organisation’s ability to deliver ITSM within ITIL standards.
Ensuring ISO 20000 compliance provides peace of mind and shortens the journey to achieving other certifications, such as ISO 27001 compliance.