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AppDate: My Muze brings music to the masses

In his latest roundup, SEAN BACHER highlights My Muze, Kauai, SANRAL’s Mobility, KWV augmented reality and iiDENTIFii

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Vodacom My Muze

Since launching its music gateway in April, Vodacom has made over 30-million songs available on My Muze, which has attracted 1,3 million visitors and almost a million app installations.

Vodacom says this is mainly due to its ease of use, the ability to catch up on music industry news and watch music videos on integrated apps like Video Play or YouTube Music, and to livestream radio and listen to podcasts from radio stations.

Designed to curate music experiences into a single destination, My Muze is aimed at empowering young or new artists and ensuring access to music.

Another differentiating feature is that My Muze gives aspiring musicians the opportunity to expose their talents, as they can upload their music with the prospect of being discovered and signed to a music record label. My Muze is a partner to the 2019 South African Music Awards and for the first time allowed consumers to cast their vote digitally for the Record of the Year.

Vodacom is offering free data for use on My Muze: It is available across all networks, but Vodacom subscribers can browse the platform without using any data.

Platform: Android

Expect to pay: A free download

Stockists: Visit www.mymuze.com for downloading instructions.

Kauai

Kauai, which operates under the multi-brand food group Real Foods, has launched an app with the aim of making it easier and more rewarding for customers to enjoy healthy eating.

The app allows customers to order ahead, skip the queue and collect their meals, smoothies and healthy snacks at a dedicated app order collection area in-store. Customers can order 10–20 minutes ahead, or can choose to collect at a pre-set time. Order ahead will be available at all Kauai stores nationwide. 

The app features a rewards programme that gives customers 2% cash back on all purchases. It also has 3 status levels, with accompanying perks that customers can unlock over time, as they use the app more frequently:

  • All customers starting on Green status qualify for a free coffee on their birthday
  • Customers moving up to the next status level (Gold) qualify for a free smoothie on their birthday and are rewarded with a free snack when they achieve Gold status.
  • Kauai customers who achieve Black status will receive a complimentary reusable smoothie cup when they reach this milestone, and also qualify for a free birthday coffee and breakfast

Platform: Android and iOS

Expect to pay: A free download

Stockists: Visit www.kauai.co.za for downloading instructions.

SANRAL’s Mobility Account

Another cashless parking app has popped into the marketplace, this time in the form of a partnership between SANRAL’s ETC (electronic toll collection) – yes, the e-toll guys that we all wish would disappear – and KaChing.

The app works much like any the other cashless parking app, except this one is reserved for registered e-tollers. A user sets up an account with a number plate, then loads some money into it and drives in and out of paid-for-parking places without having to put a hands in  pocket. At the moment, the parking feature is is an opt-in service on the app, and it enables users to park at 34 KaChing operated parking lots without the need for a paper ticket or cash. Through licence plate recognition technology, parking garage booms automatically open for people using the SANRAL Mobility app. More will be available as the service picks up.

The app also allows users to view e-tolls, settle them, arrange financing and share with friends and family. A variety of additional features are offered. Bear in mind that a variety of other cashless payment apps are available for both iOS and Android operating systems in case you are not yet ready or willing to register for e-tolls. 

Platform: Android and iOS

Expect to pay: A free download

Stockists: Visit the store linked to your device or download the app directly here.

KWV augmented reality app

KWV has launched a rather novel app that works with the Cathedral Cellar  wines label: it now allows wine enthusiasts to add to their dinner time conversation via augmented reality.

Cathedral Cellar is a premium wine portfolio by KWV and includes the Cabernet Sauvignon, Shiraz, Triptych (a red blend), Chardonnay and Sauvignon Blanc. The new labels depict the Cathedral Cellar with copper line drawings. The labels also honour the cellar’s most impressive feature: its 32 “stukvats” (barrels), which measure approximately 3 metres in circumference, some of which tell the stories of the South African wine industry with intricate carvings.

Cathedral Cellar combines this art of storytelling with the use of augmented reality and modern marketing to share its most important element with consumers. The technology, developed by label print and augmented reality experts LABELinmotion by Vollherbst, enables consumers to scan Cathedral Cellar’s new labels using a dedicated app. By hovering their phones over the Cathedral Cellar labels, they can watch the winemaker appear on the façade of the bottle, from where he provides guided wine notes on each of the wines and shares the stories that inspired them.  

Platform: Android and iOS

Expect to pay: A free download

Stockists: Visit KWV here for more information

iiDENTIFii

Consumers want ease of access when opening and maintaining bank accounts, and banks want to provide this, but they do so at their own peril, as fraud syndicates are getting cleverer each day.

iiDENTIFii, an app that provides a remote biometric digital authentication and automated on-boarding technology platform, is designed to minimise many of these risks by offering various features to ensure one’s online identity is protected from start to finish. The application claims to prove the identity of a person within 30 seconds and with an accuracy of 1 error in 10 000. The current industry ratio is about 11 inaccuracies per 100 using standard biometrics.

Should a user decide to use a mobile phone and an ID document to sign up for a bank account, the app puts the following steps into process:

  • It checks to see that the person is  alive;
  • It then matches a selfie the user has taken with the image on their ID document;
  • The data is then extracted off the identity document – including the person’s name, surname and ID number;
  • Finally, all the data is matched with a facial biometric at an issuing authority or government department like Home Affairs.

Once all the steps have been satisfactorily met, iiDENTIFii will sign the customers onto its systems and hand them over to a bank of their choice where they can open up a new bank account.

In addition to setting up new bank accounts, iiDENTIFii allows one to set up accounts for online gambling, retail, property and travel.

Platform: A smartphone with a hi-res camera

Expect to pay: For costs relating to signing up with iiDENTIFii visit their site here.

Stockists: Visit iiDENTIFii here for more information.

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It’s printing, Jim, but not as we know it

Selling printing services is not only about the hardware anymore, writes ARTHUR GOLDSTUCK

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The seminal science fiction series Star Trek generated many catch-lines, like “The Prime Directive” and “Live long and prosper”. One of its most parodied lines, however, is Doctor Bones McCoy’s words to Captain Kirk on encountering an alien species: “It’s life, Jim, but not as we know it.”

That’s exactly the way one could describe the printer industry today. Every time an HP, Epson or Konica Minolta releases a new machine for this sector, one can sense the puzzled frowns of people taken by surprise that it still exists.

The difference is that it has evolved from a focus on paper to an emphasis on document management.

One of the first companies to spot that shift in the market, Japanese-headquartered Konica-Minolta, pioneered the concept of a dedicated printer company introducing its own software development division.

“We’ve always believed our role is solving problems for the customer, and not just to provide print, copy and scan solutions,” says Marc Pillay, CEO of the company’s South African division. “Our primary focus is multi-functional devices, but we always look at adding value to clients. Our real job is to assist in achieving a better return on investment.”

The proof of the pudding is that the local division is one of the biggest Konica-Minolta distributors in the world. The reason is simple: unlike most other countries, the South African operation has both a direct and indirect channel. That means it is able to supply companies through its reseller network, while also having a presence on the ground in the form of a dealer network across the country. That, in turn, has given it access to municipalities and other organs of state.

“Our value proposition is based on quality products, service and an unparalleled supply chain,” says Pillay. “When everyone was afraid to do business with government, we thrived on it. It comes from being located in areas where it’s easy to do business with us.”

One could call that the secret of success for existing demand. The coming era, however, will require an appreciation of the next big shifts in printing, says Pillay.

“We’ve seen the big shifts from analog to digital, from monochrome to colour, and from decentralisation to centralisation of printing. The next shift is unbundling printing into a hybrid approach, using both cloud and managed solutions. It’s all going to become subscription-based, and it will be print-on-demand. The high-end customers go into that very quickly, but we still have to cater for people who just do copying.”

Pillay believes that the opening of Microsoft’s Azure data centres in South Africa in March has already made a difference.

“Now you can scan from a device into Microsoft’s SharePoint online or Google Drive. It’s not about screen size anymore, but what you can do to make an impact.”

Where people don’t print, says Pillay, they’re absorbing documents digitally.

“We have to make sure that, where we lose the print, we are gaining the management of the scan, digitisation of the document or management of the workflow. Our income will come out of the workflow.

“Clearly, we’re not just focused on selling a piece of hardware anymore.”

  • Arthur Goldstuck is founder of World Wide Worx and editor-in-chief of Gadget.co.za. Follow him on Twitter and Instagram on @art2gee

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SA chooses most loved local businesses

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A new World Wide Worx research report identifies and names South Africa’s 12 Most Loved Local businesses, and places the spotlight on the vital role commercial businesses play in the South African economy. The country’s favourite local businesses include the Chapman’s Peak Hotel in Hout Bay – famed for its calamari, celebrity chef David Higgs’ Rosebank eatery Marble as well as Rouge Day Spa with branches in Kenilworth and Constantia in Cape Town run by a dynamic mother and daughter duo.

The aim of the Most Loved Local report was to celebrate those businesses South Africans love the most and to investigate exactly what makes consumers big fans of these entities. It further offers these enterprises insights into what it takes to succeed in business, highlights the qualities that convert clients into fans and encourages more South Africans to ‘shop’ local.

Report results

Commissioned by Santam, results were compiled using a combination of digital listening tools and traditional research. Social media listening using organic search analysis looked into which business categories were being searched for most. This was followed up with a trend analysis to assess whether a business category was growing in popularity, keyword volume analysis to refine the categories and finally social listening within the categories which businesses were being spoken about in the most positive terms. Thereafter, a poll was conducted among 2 489 respondents to find out what made them love a local business – or not. The sample was nationally representative and aligned to the economically active population per province. A respected independent research house World Wide Worx conducted the research.

The full list of businesses that came top across 12 categories are:

  1. Place to Stay: Chapmans Peak Hotel (Cape Town) – the one with the perfect calamari
  2. Eatery: Marble (Johannesburg) – the one with the celebrity chef in the kitchen
  3. Butcher: The Butcher Man (Cape Town) – the one that people cross town for
  4. Bakery: Fournos (Johannesburg) – the one that is way more than a bakery
  5. Spa: Rouge Day Spa (Cape Town) – the one run by a dynamic mother-daughter team
  6. Entertainment Spot: Gold Reef City (Johannesburg)  – the one with the heart of gold
  7. Gym: Dream Body Fitness (Johannesburg) – the one that is completely unintimidating to work out at
  8. Interior Designer: By Dezign Interiors (Johannesburg) – the one that really, really gets its clients’ style
  9. Market: Bryanston Organic & Natural Market (Johannesburg) – the one that was an organic market before it was trendy to be an organic market
  10. Laundromat: Exclusive Dry Cleaners (Johannesburg) – the one that treats every single client like family
  11. Car Wash: Tubbs’s Car Wash (Johannesburg) – the one that cleans your car while you have a haircut
  12. Construction company: Radon Projects (Pretoria) – the one that is ready all day and all night

Delving into what makes a consumer go from ‘client to fan’, the key factor standing out above all others was service. Arthur Goldstuck, CEO of World Wide Worx, says it seems South Africans will forgive a multitude of ‘sins’ if they are treated well. “Good service was the number one factor that makes 40% of those surveyed support a local business. This was followed by quality products at 18%. Third place went to value for money at 10%, proving the old adage that competing on price alone is not a sound business strategy,” said Goldstuck.

When asked what makes them loyal to a local business, some interesting views across age groups emerged. “Younger clients are more swayed by quality, while older ones are impressed by service. This seems to fit with younger people wanting the status of nice things, and older people wanting to feel valued and respected,” said Goldstuck.

Unsurprisingly, all 12 Most Loved Locals called out service as one of their guiding lights and core pillars when interviewed. Theo and George Parpottas, owners of Exclusive Dry Cleaners, the selected company in the laundromat category, believe when someone walks into their shop, they should be greeted with smiling faces and courteous people. “We don’t care if it’s the president or a beggar, from the moment they walk in, they are a client. We greet them, we are courteous, and we treat them with respect. It doesn’t matter what they bring.”

For Gary Karycou, who co-owns Marble in Rosebank with celebrity chef David Higgs, it is all about attitude. “You can teach someone anything if they want to do it, but we employ on attitude. You get the basic skills but if someone really wants to learn, you can transform them.” He continues, “Giving the best service to our clients, is our motto. It’s something that’s lacking in South Africa and even globally. Businesses just become a bit complacent.”

Famed Green Point butchery and restaurant, The Butcher Man, is owned by Arie Fabiani. He says people will drive past other butcheries and come all the way to the Butcher Man because “we deliver a great service. Good service is critical, and our team knows it.”

Another key finding was that people are more likely to recommend a business if there is a good deal or excellent value for money. Mokaedi Dilotsotlhe, Chief Marketing Officer at Santam, says this is an interesting finding. “Perhaps we are more likely to share a good deal with others and keen to help others find great nuggets of the positive trade-off between value and price. So, it is worth ensuring that, in addition to service and quality, your clients feel like they are getting value for the money they spend with you. That way, they are more likely to tell family and friends the good news!”

Dilotsotlhe added that the report’s release has been well-timed as the need to stimulate sectors of the economy which can create jobs has never been more vital. Commercial enterprises are responsible for a significant percentage of the labour-force in South Africa, and the impact thereof is significant. Due to the fact that these enterprises remain a largely underinsured sector, the campaign also seeks to highlight the need for insurance as a vital aspect of business continuity. When they thrive, it benefits the whole nation, and from a Santam perspective, this translates into sustainable growth for our business.

To download the full report, click here.

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