Artificial intelligence has evolved to the extent that companies will be using bits of it to streamline job functions, representing an opportunity for employees in the digital world, writes FRANK RIZZO, Technology sector leader at KPMG, South Africa.
Artificial Intelligence (AI) can no longer be considered the stuff of science fiction. In fact, it has evolved to such an extent that many companies will soon be using elements of it to streamline job functions – and this represents a significant opportunity for employees in the digital world.
AI brings with it substantial potential for the business to take previously laborious tasks and automate them. And while automation is nothing new, the fact that we are entering a phase where AI targets highly skilled knowledge workers is not something that business have had to address before. So, should South African employees be concerned that they will lose their jobs to AI and automation? There is no denying the fact that there will be an impact, but it is not in the way many think.
Knowledge workers are under increasing pressure to do more given the influx of data inside the organisation. Taking both structured and unstructured forms, employees must continuously learn to innovate and use the data at their disposal to deliver value for the business. All of this is happening in an environment where time is still taken up by numerous day-to-day tasks.
For example, responding to customer queries, performing administrative functions, conducting research, managing aspects of financial and legal services, and so on require people to rely on their intelligence and situational analysis to make decisions and take action.
However, advances in AI and automation means that methodologies will likely come to the fore, where technology can be used to take care of many of these standard activities. The benefit this provides both the organisation and the knowledge worker is that time can now be used more effectively to perform more mission-critical functions.
In many respects, AI is still in its early days, especially when it comes to a mass roll-out across businesses, irrespective of industries. Even though the potential exists, developers and organisations still need to find the most efficient ways of introducing these components into existing processes. In South Africa, where there is a significant rate of unemployment, some might feel threatened by this potential.
And yet, this does not have to be the case.
By using AI to automate certain job functions, the organisation can focus on empowering the employee with additional skills and knowledge required to benefit from the digital economy. By reducing the number of menial tasks, the organisation will be able to create new job functions (for example data scientist) that are designed to harness the potential of a connected society.
Of course, this will not happen overnight. As with any revolution, the fourth industrial revolution currently being experienced will incrementally change the way we work and live.
Industry 4.0 is predominantly focused on automation and data exchanges in manufacturing technologies. Today, focus will be given to reinvention and using technologies in new and different ways to be more efficient and cost-conscious. In reality, we can do very little to stop how technology evolves and how AI will become even more intelligent and intuitive. However, it is not going to be a case of ‘us versus them’. Instead, companies the world over will find ways in which employees will work in collaboration with AI and automation to capitalise on all available resources.
Win a Poster Heater with Gadget and Takealot.com
This winter Gadget and Takealot.com are giving away three Poster Heaters, which look like posters but become heaters when you plug them in.
Three Gadget readers will each win a unit, valued at R550 each. To enter, follow @GadgetZA and @Takealot on Twitter and tell us on the @GadgetZA account how many Watts the heater consumes.
What’s the big deal about these heaters? Many of us are struggling to keep the balance between soaring electricity costs and the need to keep warm this winter.
However, the recently launched Poster Heater by EasyHeat and distributed in South Africa by Takealot.com is not only one of the most cost effective electric heaters currently on the market, it is also easy to setup and use.
As the name indicates, it is a poster similar to one you would hang on a wall. But, plug it in and it turns into a 300 Watt heater. The Poster Heater isn’t designed to heat hallways or large rooms, but rather smaller ones like a bedroom or a baby’s nursery or a dressing room.
It uses radiant heating, which means that it heats up in a couple of minutes and the heat is directed at the objects or people around it, quickly taking the chill out of the air and providing a comfortable ambient temperature.
The other advantage of radiant heating is that it doesn’t dry out the air like infrared or gas heaters. Users also don’t have to worry about their children or pets getting too close to it because, even though it gets hot, it can be touched.
To enter the competition follow the steps below:
Competition entry details:
3. The competition closes on 31 July 2018.
4. Winners will be notified via Twitter on 1 August and Takealot.com will be in touch to organise delivery.
5. The competition is only open to South African residents.
Deezer to host Hotstix’s Mandela tribute playlist
Deezer is celebrating Nelson Mandela on the centenary of his birthday by hosting a tribute playlist created by music legend Sipho “Hotstix” Mabuse.
Mabuse, a legendary figure in African music, first rose to prominence in the 1970s with his band Harari and later developed a name for himself as a solo artist. One of his best known songs was the global hit BurnOut in the 1980s.
The playlist takes the listener on a captivating musical journey through the life of Nelson Mandela. It was compiled by Mabuse, who consulted with Mandela’s family and friends to ensure that the music would be relevant and accurate. The playlist also features commentary by Mabuse, which was recorded in his Soweto home.
“I have tried to tell the story of the music that Madiba loved,” says Mabuse. “The Playlist excludes the time in prison obviously, as Madiba would not have had exposure to music in that time. We have focused on the music we know he loved before and after that period. This recording was really an emotional journey for me, but an incredible opportunity to document these memories.”
The playlist features the music the young Mandela loved, such as The Manhattan Brothers, Solomon Linda, Brenda Fassie and Miriam Makeba. It includes struggle songs from Chicco, Johnny Clegg, Hugh Masekela and Yvonne Chaka Chaka. The playlist also includes Mandela by Zahara, one of the younger artists who caught Madiba’s ear.
Mabuse also offers stories of his own songs, such as Shikisha, a song greatly beloved by the former President.
“I was delighted to share my thoughts and hope the listeners enjoyed the musical journey,” says Mabuse. “Madiba did enjoy music immensely and we all have a purpose wherever we are in the world to celebrate culture and to learn from different cultures and music forms and styles.”
This playlist was inspired by the Nelson Mandela 100 campaign, calling on corporates and individuals to act as sources of inspiration and engage in conversation and action.