Artificial Intelligence (AI) is quickly finding a place at the heart of the enterprise, with it set to affect 25 percent of technology spend going forward, according to Accenture. Enabling better-informed decisions by augmenting human intelligence with powerful computing and precise data analysis, and then automating the tasks that follow, AI and automation – like an AA battery – have the power to energise business and help them drive towards success.
Their rapid emergence has been driven by three factors. The cloud has made huge amounts of computing and processing power available, on demand. The data deluge – where 90 percent of the world’s data has been created in just the last two years – has brought the critical mass needed to power the smart algorithms that drive these new capabilities. New AI tools that can easily be integrated into a business as an engine for innovation, are helping organisations more easily adopt them and gain benefit.
With so many potential applications for AI, where should companies start, especially given Forrester’s caution that in 2018, 75% of AI projects will underwhelm because they fail to model operational considerations? Here are five key areas for consideration:
1. Driving value from data: We live in a world where data is big and insight needs to be in real-time. As data sets become larger, new, automated, AI-enabled tools will speed up the ability to find the needle in the haystack and then ensure appropriate action is taken. These tools will also have an incredibly powerful role to play in how data is managed. Taking on the tasks of running, patching and optimising databases and data warehouses, these new offerings will deliver unprecedented availability, performance, and security—at a significantly lower cost by eliminating the cost of human error stemming from manual processes.
2. Rebalancing the cyber warfare: Another area where humans can’t keep up is around the rapidly expanding challenges inherent to enterprise cybersecurity. There are too many devices, too many applications, too many users, too many infringements and too many megabytes of log files for humans to make sense of it all, and then react in a timescale that would make a difference, in today’s world, that potentially could be milliseconds. Businesses will need to rely on AI and automation to automate the detection, prevention and response to security breaches, performance anomalies, and vulnerabilities. Only by using machines to fight machines will companies be able to reprioritize and rethink about how they defend their information.
3. The search for operational excellence: Businesses are under increasing pressure to reduce time-to market for new applications and services. At the same time, they are overwhelmed by the distributed nature and volume of their operational systems, finding their siloed form hindering their ability to make good decisions, troubleshoot issues and drive cross business collaboration. Cloud, while simplifying things in certain areas has added an extra dimension, making it increasingly difficult for IT teams to optimise enterprise systems and prevent catastrophic failures. AI can automate the many various monitoring and control requirements needed to keep enterprise systems running at their best, helping identify anomalies that human teams would have missed, enabling new levels of optimisation.
4. Boosting business performance: Embedded AI capabilities within core business applications such as enterprise resource planning (ERP), human capital management (HCM), supply chain management (HCM), Sales and Marketing are helping make the decision-making process simpler and more efficient for business professionals across the organisation. In Finance this has the potential to improve activities like supplier negotiations, especially at times like end of quarter reporting when companies are also focused on optimising cash flow needs and balancing costs. In HR, recruiters would be better able to identify the best candidates in the shortest time. For Marketing professionals AI is already being used to help them run more personalised campaigns around next best offers.
5. Creating conversation from chat – Finally, as shown by Bajaj, a good area to start with AI is chatbots, especially given the rising importance of the customer experience set to be a key competitive battle ground for 2018. With new AI enabled platforms available that make it quick and easy to build and train Intelligent Bots without the need for specialist AI skills.
Without doubt, AI will be an increasingly important element of the business environment, and is not something that can be watched from the sidelines. Given that the benefits of AI are really quite simple – speed from automation and the ability to make better decisions – if the guy in front makes a better decision than you and does it faster, you are going to be outraced. You can’t afford to sit back and wait.
- Niral Patel, Managing Director Oracle South Africa
Win a Poster Heater with Gadget and Takealot.com
This winter Gadget and Takealot.com are giving away three Poster Heaters, which look like posters but become heaters when you plug them in.
Three Gadget readers will each win a unit, valued at R550 each. To enter, follow @GadgetZA and @Takealot on Twitter and tell us on the @GadgetZA account how many Watts the heater consumes.
What’s the big deal about these heaters? Many of us are struggling to keep the balance between soaring electricity costs and the need to keep warm this winter.
However, the recently launched Poster Heater by EasyHeat and distributed in South Africa by Takealot.com is not only one of the most cost effective electric heaters currently on the market, it is also easy to setup and use.
As the name indicates, it is a poster similar to one you would hang on a wall. But, plug it in and it turns into a 300 Watt heater. The Poster Heater isn’t designed to heat hallways or large rooms, but rather smaller ones like a bedroom or a baby’s nursery or a dressing room.
It uses radiant heating, which means that it heats up in a couple of minutes and the heat is directed at the objects or people around it, quickly taking the chill out of the air and providing a comfortable ambient temperature.
The other advantage of radiant heating is that it doesn’t dry out the air like infrared or gas heaters. Users also don’t have to worry about their children or pets getting too close to it because, even though it gets hot, it can be touched.
To enter the competition follow the steps below:
Competition entry details:
3. The competition closes on 31 July 2018.
4. Winners will be notified via Twitter on 1 August and Takealot.com will be in touch to organise delivery.
5. The competition is only open to South African residents.
Happy Emoji Day! Here’s 10 reasons to be cheerful
First created by Shigetaka Kurita in 1999, the emoji has become a huge part of everyday communication. Whether you love them or hate them, flying dollar bills, applauding hands and rolling eyes are here to stay.
Scientist suggest that the use of emojis will help us gain the same satisfaction from digital interactions as we enjoy from personal contact.
Almost two decades later, and we have over 2600 unique emojis to perfectly express what we feel, thank you Mr Kurita! Join HMD, the home of Nokia phones as we celebrate World Emoji Day on the 17th of July with these interesting emoji facts:
The most popular emoji used is “Person Shrugging”
1. The Nokia 3310 was chosen as one of the first 3 “National” emojis for Finland… it represents unbreakable!
2. South Africa’s favourite emoji is the “Kiss and wink”… how sweet SA!
3. French is the only language where a ‘smiley’ does not top the list for its use
4. On average, over 60 billion emojis are sent on Facebook every day
5. For the first time ever, the Oxford Dictionaries Word of the Year was a pictograph! The “Face with Tears of Joy” was crowned word of the year in 2015
6. According to Emojipedia, some of the most requested emoji’s include afro, a bagel and hands making a heart
7. To include all races, a diversity pack was released in 2017
8. It has become so trendy that the Museum of Modern Art displays the original emoji collection on canvas
9. In 2009, Herman Melville’s classic Moby Dick was completely translated into emoji’s