Working with Big Data can be difficult for some SMEs due to the resources it requires, but DAVID SMITH, GM of Worldwide SMB at Microsoft, says Power BI will give companies small and large an easy way to analyse their information.
Despite being the buzzword de jour for large enterprises, the concept of “Big Data” is still in its infancy with small businesses. This is because the process of capturing, storing, extracting and analysing large quantities of data always required far too much in the way of IT resources and technical expertise for the average small and medium enterprise (SME). But just because SMEs don’t want to maintain servers, hire data scientists and pay for expensive analytics suites doesn’t mean they can’t benefit from business insights hiding in their own data.
Microsoft has a business analytics service designed to help the non-data-scientists among us uncover those insights and make more informed decisions about their business. It’s called Power BI, and it gives people working for companies small and large a straightforward way to analyse and visualise their information.
Power BI Brings It All Together
At its core, Power BI is a centralised hub that allows users to easily pull in, visualise and interpret the vast amount of data that their business generates on a daily basis. SMEs use a wide range of tools and services to run the different aspects of their business. By generating unified charts, graphs, maps and statistics, Power BI allows users to spot trends that would be difficult or impossible to identify by looking at an unorganized assortment of different spreadsheets and dashboards.
The greatest analytics tool on the planet is worthless if it doesn’t provide a simple and reliable way to connect with the information that matters to your small business, which is why we created content packs for Power BI. Content packs provide a way to automatically bring together data from different sources so the full picture can be analysed in one place. And these connections extend beyond services like Excel or Dynamics CRM, so even if an SME uses Google Analytics to track website traffic, MailChimp for email marketing campaigns and QuickBooks Online for accounting and payroll they can grab and analyse all of that data instantly (you can find the expanding list of content packs here).
We also know that small businesses aren’t always run from behind a desk. With Power BI apps for Windows, iOS and Android, users can view personalised dashboards and reports anywhere, interacting with their data in a touch-optimized experience.
Power of Data for Small Business
Say you’re the owner of a small online retail shop and you want to run a flash sale on a certain product to a specific set of customers. To do this effectively you need to have access to data that depicts your customer set to gather demographic information, online traffic that shows your most active customers, likely times to buy and historical sales data that shows you what worked well and what didn’t with the last flash sale you ran. Imagine if rather than searching each data set in its respective location and digging through everything manually, you could view all the information in one simple dashboard that illustrates trends and easy-to-spot insights, enabling fast and informed decisions about when to run the sale and who to market it to.
Best of all, you don’t need to learn a whole new set of skills to use Power BI. Power BI uses natural language query technology, which allows you to ask a question like “show me sales data from January to July.” In other words, you don’t need to be a data scientist to get at the information you need.
How Small Business Can Use Power BI
We’re often expounding the virtues of the cloud for small businesses because it provides the benefits of large-scale IT without the cost and complexity. Power BI is a fantastic example of exactly how the cloud is levelling the technology playing field for businesses of all sizes. A few years ago this type of solution would have been out of reach for just about every SME. Now it can be set up in minutes with no up-front costs, making data analytics viable for even a single-person business. In fact, much of the functionality is available for free, without trial period restrictions.
Removing the price and technical hurdles means that many more small businesses will be able to capitalize on the value of analytics as a competitive tool and point of differentiation. Putting your data to use can give you a leg up on your competition. You’ll have real-time insights that allow you to adjust and adapt your business plan, so you can stay focused on what’s really driving results for your company. Basing your decisions on data not only helps you act strategically but allows you to be more in touch with your customer needs.
As an SME, you have a lot on your plate already and exerting unnecessary time mining through endless data across multiple platforms doesn’t need to be one of them. Power BI makes your life easier and allows you to become more nimble and efficient, ultimately driving more results for your business.
And if you’re like the 80 percent of business customers that turn to IT solution providers for cloud products, check out Microsoft’s Pinpoint to find a partner near you that can help. For more info about its features and how to enrol, visit the Power BI site.
* David Smith, General Manager of Worldwide SMB
Huawei goes ultra-premium
Porsche Design and Huawei have launched the Porsche Design Huawei Mate RS in South Africa exclusive to MTN and retailing for R 26 459.
The Porsche Design Huawei Mate RS boasts features like the world’s first dual fingerprint design, including an in-screen fingerprint sensor, the world’s first Artificial Intelligence (AI) processor and Leica triple camera with 40MP image capture.
“After the overwhelming success of the Porsche Design Huawei Mate 10 Pro in South Africa, we now bring you our latest offering, a perfect blend of innovation in a smartphone and luxury design,” said Likun Zhao, Vice President of Huawei Consumer Business Group Southern Africa. “From three-point security feature including facial recognition, rear fingerprint scanner and the new innovative in-screen fingerprint to the Leica triple camera system. it culminates in an unprecedented experience for our customers.”
The device incorporates Porsche Design’s signature design language and Huawei’s breakthrough technology. The phone has a 6” 2K curved OLED screen and symmetrical look, minimalist feel and 8-edged 3D curved glass body.
High performance is symbolised by the naming of the smartphone: the term “RS” in the world of Porsche motorsport stands for outstanding racing performance.
Huawei provided the following information on The Porsche Design Huawei Mate RS benefits and features :
· The world’s first dual fingerprint scanner for enhanced convenience, allowing users to wake and unlock the device simply, thanks to an in-screen fingerprint sensor. Hover to wake the device, touch to unlock it
· The winning combination of Leica triple camera with 40MP RGB sensor technology and exceptional photography powered by Master AI. This combination puts effortless, eye-catching photography at the fingertips of those looking to immortalise their favourite moments. Combined with 5 x hybrid zoom, and the world’s first AI image stabilisation on a smartphone camera ensures photography lovers can capture the best shots with exceptional clarity in almost any situation
· The Porsche Design Huawei Mate RS is the first Huawei handset to allow quick wireless charging, making it even easier to keep the phone topped up and ready to go and, thanks to its long lasting battery, users will easily be powered through the busiest of days
· An ‘intelligent’ smartphone, the powerful AI processor automatically tailors the performance of the phone according to how it is used – constantly learning, understanding and anticipating needs, it is the perfect personal assistant for the pocket
· 256GB of internal storage means those constantly on the go and constantly on their phone can be worry free
· Dual SLS (super linear system) speakers with DOLBY ATMOS enable users to have a superior experience, with the best immersive surround sound and entertainment on the go
· Splash, water and dust resistant, which means there is no need to worry about damaging the device in the rain or accidentally dropping it in water
Jan Becker, CEO Porsche Design Group, said: “Both Porsche Design and Huawei seek to imagine and develop products that stand for precision and perfection, intelligent functionality and highly sophisticated design. Our aim was to create an outstanding device that goes one step further. We believe we have reached this goal by taking our partnership to the next level.”
Porsche Design and Huawei have worked in tandem to develop a smartphone that fuses together the two brands’ DNA, wealth of experience in design and technology, industry-leading expertise and exceptional performance. Through the use of colour in the device’s body, software themes and accessories, the new handset is accentuated with Porsche Design’s distinguished aesthetic and purist, minimalist feel.
The Porsche Design Huawei Mate RS will be available to purchase exclusively from MTN at R 26 459.
Cross-channel chat launched
Clickatell has launched a cross-channel live chat service, Touch Go, that transforms omni-channel customer care.
It enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a single business platform.
“Today’s consumers expect to engage with your brand on the digital channel of their choosing,” says Deon van Heerden, Clickatell Engage CEO and Group CFO. “They want to message your business and instantly have queries resolved, find the information and services they are looking for, without the need for a voice call. Clickatell’s Touch Go makes that happen with the right level of capabilities for businesses of all sizes.”
Businesses can start using Touch Go immediately, with a free Starter option. Touch Go requires no credit card for sign-up and is fully featured with a simple setup process. It offers customisable branding, a unified chat desk business application as well as reports and analytics.
As the business scales up its digital customer care, it can opt-in for the Touch Enterprise offering. Touch Enterprise is designed for scaling up customer care efforts through advanced capabilities including AI driven virtual agents, sentiment analysis, automated workflows, enterprise integrations and in-channel mini-applications.
“Customer care has become a defining factor for sustained business success ” says Nirmal Nair, Clickatell Engage EVP Product & Marketing. “In an ever-increasing mobile native world, customers often choose to interact digitally, but they also expect to be able to reach a human immediately, should they need. Monitoring multiple channels and providing immediate action becomes challenging with siloed deployments. Touch’s unified solution allows businesses of all sizes to provide the customer delight in a simple modular approach.”