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IBM opens Quantum Computing

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IBM Research has announced that for the first time ever it is making quantum computing available to members of the public, who can access and run experiments on IBM’s quantum processor.

IBM scientists have built a quantum processor that users can access through a first-of-a-kind quantum computing platform delivered via the IBM Cloud onto any desktop or mobile device. IBM believes quantum computing is the future of computing and has the potential to solve certain problems that are impossible to solve on today’s supercomputers.

The cloud-enabled quantum computing platform, called IBM Quantum Experience, will allow users to run algorithms and experiments on IBM’s quantum processor, work with the individual quantum bits (qubits), and explore tutorials and simulations around what might be possible with quantum computing.

The quantum processor is composed of five superconducting qubits and is housed at the IBM T.J. Watson Research Center in New York. The five-qubit processor represents the latest advancement in IBM’s quantum architecture that can scale to larger quantum systems. It is the leading approach towards building a universal quantum computer.

A universal quantum computer can be programmed to perform any computing task and will be exponentially faster than classical computers for a number of important applications for science and business.

A universal quantum computer does not exist today, but IBM envisions medium-sized quantum processors of 50-100 qubits to be possible in the next decade. With a quantum computer built of just 50 qubits, none of today’s TOP500 supercomputers could successfully emulate it, reflecting the tremendous potential of this technology. The community of quantum computer scientists and theorists is working to harness this power, and applications in optimization and chemistry will likely be the first to demonstrate quantum speed-up.

“Quantum computers are very different from today’s computers, not only in what they look like and are made of, but more importantly in what they can do. Quantum computing is becoming a reality and it will extend computation far beyond what is imaginable with today’s computers,” said Arvind Krishna, senior vice president and director, IBM Research. “This moment represents the birth of quantum cloud computing. By giving hands-on access to IBM’s experimental quantum systems, the IBM Quantum Experience will make it easier for researchers and the scientific community to accelerate innovations in the quantum field, and help discover new applications for this technology.”

With Moore’s Law running out of steam, quantum computing will be among the technologies that could usher in a new era of innovation across industries. This leap forward in computing could lead to the discovery of new pharmaceutical drugs and completely safeguard cloud computing systems. It could also unlock new facets of artificial intelligence (which could lead to future, more powerful Watson technologies), develop new materials science to transform industries, and search large volumes of big data.

IBM Quantum Experience

Quantum information is very fragile and needs to be protected from any errors that can result from heat and electromagnetic radiation. Signals are sent in and out of a cryogenic dilution refrigerator to measure operations on the quantum processor.

The IBM team has made a number of robust engineering advances both at the device level and in the electronic controls to give IBM Quantum Experience users unprecedented and reliably high-quality performance in this five-qubit processor.

Coupled with software expertise from the IBM Research ecosystem, the team has built a dynamic user interface on the IBM Cloud platform that allows users to easily connect to the quantum hardware via the cloud. The team sees the introduction to the public of this complete quantum computing framework as just the start of a new user community, which embraces the quantum world and how it works.

In the future, users will have the opportunity to contribute and review their results in the community hosted on the IBM Quantum Experience and IBM scientists will be directly engaged to offer more research and insights on new advances. IBM plans to add more qubits and different processor arrangements to the IBM Quantum Experience over time, so users can expand their experiments and help uncover new applications for the technology.

Quantum computing – a different way of thinking

We live in a world where classical physics defines our experiences and our intuition, and ultimately how we process information. However, nature at the atomic level is governed by a different set of rules known as quantum mechanics. It is beyond the reach of classical computers to solve problems that exist in nature in which quantum mechanics plays a role, for example, understanding how molecules behave.

To overcome this, in 1981, Richard Feynman proposed to build computers based on the laws of quantum mechanics. Over three decades later, IBM is helping to make this a reality.

Quantum computing works fundamentally differently from today’s computers. A classical computer makes use of bits to process information, where each bit represents either a one or a zero. In contrast, a qubit can represent a one, a zero, or both at once, which is known as superposition. This property along with other quantum effects enable quantum computers to perform certain calculations vastly faster than is possible with classical computers.

Most of today’s quantum computing research in academia and industry is focused on building a universal quantum computer. The major challenges include creating qubits of high quality and packaging them together in a scalable way, so they can perform complex calculations in a controllable way.

IBM employs superconducting qubits that are made with superconducting metals on a silicon chip and can be designed and manufactured using standard silicon fabrication techniques. Last year, IBM scientists demonstrated critical breakthroughs to detect quantum errors by combining superconducting qubits in latticed arrangements, and whose quantum circuit design is the only physical architecture that can scale to larger dimensions.

Now, IBM scientists have achieved a further advance by combining five qubits in the lattice architecture, which demonstrates a key operation known as a parity measurement – the basis of many quantum error correction protocols. The road towards universal quantum computing hinges upon the achievement of quantum error correction, and the IBM team has taken another important step down this challenging path.

New frontiers for quantum computing

There has been tremendous progress and interest in the field of quantum of computing in recent years. By giving users access to the IBM Quantum Experience, it will help businesses and organizations begin to understand the technology’s potential, for universities to grow their teaching programs in quantum computing and related subjects, and for students to become aware of promising new career paths.

“It is a beautiful challenge to pursue the path to build the first universal quantum computer, but it requires us to change how we think about the world. Access to early quantum computing prototypes will be key in imagining and developing future applications,” said Dario Gil, vice president of science and solutions, IBM Research. “If you want to understand what a true quantum computer will do for you and how it works, this is the place to do it. You won’t experience it anywhere else.”

IBM’s quantum computing platform is a core initiative within the newly formed IBM Research Frontiers Institute. The Frontiers Institute is a consortium that develops and shares ground-breaking computing technologies to spur world-changing innovations. Companies from diverse industries can leverage IBM’s research talent and cutting-edge infrastructure to explore what the future of quantum computing may mean for their organization and business. Founding members of the Frontiers Institute include Samsung, JSR, and Honda.

To access the IBM Quantum Experience and for more information on IBM’s quantum computing research, please visit www.ibm.com/quantumcomputing. To learn more about the IBM Research Frontiers Institute, please visit www.ibm.com/frontiers.

Note to journalists and bloggers: You can view and download b-roll on IBM’s quantum computing efforts at http://www.thenewsmarket.com/ibm. The video is available in HD, standard definition broadcast and streaming quality.

Africa News

Smart grids needed for Africa’s utilities

Power utilities across Africa should rethink their business models and how they manage and monetise their assets to keep pace with the changing energy ecosystem, says COLIN BEANEY, Global Industry Director for Asset-intensive and Energy and Utilities at IFS.

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Africa’s abundant natural resources and urgent need for power mean that it is one of the most exciting and innovative energy markets in a world that is moving rapidly towards clean, renewable energy sources. The continent’s energy industry is taking new approaches to providing unserved and underserved communities with access to power, with an emphasis on smart technologies and greener energy sources.

Power systems are evolving from centralised, top-down systems as interest in off-grid technology grows among African businesses and consumers. And according to PwC, we will see installed power capacity rise from 2012’s 90GW to 380GW in 2040 in sub-Saharan Africa. Power utilities are needing to rethink their business models and how they manage and monetise their assets to keep pace with the changing energy ecosystem.

Energy and utilities providers are transforming from centralised supply companies to more distributed, bi-directional service providers. They can only achieve this through the evolution of “smart grids” where sensors and smart meters will be able to provide the consumer with a more granular level of detail of power usage. This shift from an energy supplier to “lifestyle provider” will require a much more dynamic and optimised approach to maintenance and field service.

African companies must thus embrace digital transformation as an imperative. This transformation begins by embracing enterprise asset management to improve asset utilisation. The subsequent steps are enhancing upstream and downstream supply chain management; resource optimisation; introducing enterprise operational intelligence; embracing new technologies such as the Internet of Things, machine learning, and predictive maintenance; and becoming a smart utility.

Embracing mobility to drive ROI

Getting it right is about putting in place an enterprise backbone that accommodates asset and project management, multinational languages and currencies, new energies and markets, visualisation of the entire value chain, and mobility apps. Mobile technologies that support the field workforce have a vital role to play in driving better ROI from utilities’ investments in enterprise asset management and enterprise resource planning solutions.

Today’s leading enterprise asset management solutions feature powerful functionality for mobile management of the complete workflow of work orders – from logging status changes and updates, from receiving and creating new orders to concluding the job and reporting time, material and expenses. Such solutions are easy to deploy and intuitive for end users to learn and use.

Importantly for organisations operating in parts of the continent with poor telecoms infrastructure, connectivity is not an issue. The solutions work offline and synchronises when network connectivity is available. Users can work on any device—laptops, tablets, and smartphones—commercial or ruggedised.

By ensuring that field technicians have easy access to information and processes, the mobile solution enables technicians and maintenance engineers to easily do the following tasks:

·         Create a new work order on the fly and log new opportunities

·         Access both historical and planned work information when requested

·         Permit customers to sign when the job is completed

·         Capture measurements and inspection notes on route work orders

·         Create new fault reports on routing

·         Facilitate documentation through photo capturing

·         Provide easy access to technical data and preventive actions.

The power of mobility allows the engineer to be the origin of all data capture on a service event. They can easily inquire on asset history, record parts used or parts needed for repair, record labour hours, and expenses as they occur, and any notes of repairs performed. When coupled with workforce management tools, such solutions unlock significant productivity gains for utilities who are trying to get the most from their workforce and assets.

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Brands fall for app vanity

The experience of a mobile screen full of icons, representing independent apps that your need to open to experience them, is making less sense. Instead, businesses should serve customers with an ‘app-like’ experience inside the digital platform they already use, says PIETER DE VILLIERS, Group CEO at Clickatell.

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Many brands remain obsessed with creating mobile apps. This not only defies trends that point to increasing consumer app apathy, but can exclude a sizeable portion  of your customers in emerging economies. Companies need to engage with their users where they are rather than forcing them onto an app, in what can only be described as brand vanity. 

In 2017 there were around 2.2 million apps available in the iOS app store and over 3 million on Google Play. And, while the number of apps being downloaded continues to rise, analysis shows that consumers are only using 30 apps per month and accessing just 9 on a day-to-day basis. 

While these numbers still seem attractively high, in reality the majority of the apps we use are for messaging (like Facebook Messenger, WhatsApp, and WeChat) and our social networking, gaming, leisure, dating or utility activities. 

Despite the facts, the application strategy as the holy grail for digital transformation is still being pushed even within large progressive brands. What’s more, some advertising agencies and digital consultants are still pushing apps as the best means for companies to connect with their customers. This has resulted in some organisations stubbornly doubling down on app strategies which are simply not showing return on investment (ROI). 

It’s not immediately clear to us whether the fascination with apps is a roll-over from long overdue projects or whether brand owners equate a mobile-first strategy with a mobile app. Mobile-first in 2018 means customer first, and therefore embracing chat commerce in order to deliver services with convenience and simplicity in mind. 

Why apps won’t win the internet

The problem with apps goes beyond user fatigue. In the first instance, many apps are poorly designed, assuming technical sophistication which may not match reality for the average customer. Poor user interfaces and attempts to provide complex engagement can result in even the best ideas missing their targets due to lack of engagement. 

Secondly, we all know that economic realities drive consumer behaviour. In Africa, new mobile phone users typically opt for feature phones over smartphones. With a longer battery life and a much more accessible price point, feature phones still allow for a basic internet connection, chat platforms like WhatsApp, and call and message functionality. In these regions, the cost of an app – even if it’s free – goes far beyond installing it. Constant updates require reliable and cheap access to the internet. For the average phone owner in an emerging market, this can be a serious challenge. 

Thirdly, and most importantly, apps must be relevant to their intended market. Frequency of usage is a key measure of relevance. 

Apps which are used on a daily basis, like health and fitness trackers, enjoy constant engagement. New features which are added are eagerly awaited by users who are happy to update their apps. 

However, users may well question the relevance of the app if they are required to conduct updates on a monthly or even weekly basis when they are only making use of the app once or twice a year. 

On average, I download one app per quarter. Some I use more frequently than others, but all of these apps need to be regularly updated to maintain security, update features, and fix bugs. Many apps are pushing out updates much more frequently. I noticed over the past year that I could go from having all apps updated, to 32 apps requiring an update in five days.

When it comes to a customer-first digital strategy, companies should be asking themselves if an app is really the best way to reach their target audience. 

In fact, at the end of 2016, Gartner predicted that by 2019, 20 percent of brands would ditch their mobile app. What’s more, in its 2018 predictions, the company forecast that by 2021, more than 50 percent of corporations would spend more per annum on bots and chatbots than on mobile app development. 

So, we need to ask, what is the alternative for CIOs, CDOs, CMOs, and digital leaders who are looking for ways to reach, retain and grow their customer base? 

The logical app alternative 

The old battle advice goes: fight your enemy where they are not. Military strategists agreed that having your enemy come to you and fight you on your own terms was preferable. In a world where customers have access to thousands of offerings and millions of deals online, we need to flip that idea to Meet Your Customers Where They Are. 

Any marketeer will tell you just a how difficult it is to drive app downloads. Development, cross platform testing and user interface aside, the marketing campaign required to get customers to download the app can swallow entire annual budgets and still come up short. 

Looking at the facts, it makes infinitely more sense to work within the digital platforms already being used by your target audience. 

Clickatell is already enabling chat commerce for some of the leading global brands with its Touch solution. This allows organisations to serve their customers with an ‘app-like’ experience inside the chat or browser platform of their customer’s choice (Twitter, Facebook Messenger, etc.) 

Brands can now send an actionable Touch link such as ‘find the nearest ATM’ or ‘reset my password’ within a chat stream that will open an intuitive touch card without the user having to download an app to perform the action. Services can also be linked to the in-app experience for brands not looking to abandon their app efforts. 

Working with our clients, many of whom are global innovators and thought leaders, we’ve found that having the courage to design with an ‘end user first’ approach and dealing with the back-end complexity behind the scenes results in cost efficient customer delight and ROI. 

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