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Health industry networks in poor state of heath

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When it comes to security in any sector, prevention is better than cure. DOROS HADJIZENONOS, Country Manager of Check Point, discusses the latest threats to the healthcare industry and how the industry can increase its protection against cyber-attacks.

The healthcare industry, arguably one of the most technologically advanced considering the gadgets and devices now used to monitor health statistics and perform medical procedures, is ironically among the most ‘unhealthy’ when it comes to network security.

Delegates attending the recent Healthcare Innovation Summit were told that medical records are being increasingly targeted by cybercriminals – data from the US showed that 89% of healthcare institutions suffered a security breach and were twice more likely to be targeted than other organisations.

Healthcare record theft increased a shocking 1100% this year with more than 100 million records compromised worldwide. The biggest threat, says KPMG, comes from external attackers – at 65% – while malware tops the list of information security concerns.

But why is an industry with the technological ability to perform surgery on patients in other countries so sick when it comes to protecting information?

The answer is multi-faceted:

  • Valuable data. Data collected and stored by hospitals and other organisations, such as medical aid schemes, is up to ten times more valuable to cybercriminals than credit card information. This is due to the sheer volume of information gathered about individuals – and the fact that we’re seeing an increased shift to digital medical records – which makes it easy to commit fraud and identity theft. Given the value of this data on the black market, cyber-attacks are becoming ever more sophisticated in their attempts to hack healthcare institutions.
  • Ageing infrastructure. Hospitals are melting pots of outdated infrastructure, old operating systems and state-of-the-art medical technology, all communicating over the same networks. Often, hospitals take an ‘if it’s not broken, don’t fix it’ approach to technology, so devices may not be patched with the latest software versions, for example. The problem, however, is that the system is very much broken. KPMG found that, in terms of technical capabilities, the healthcare industry is behind other industries when it comes to protecting infrastructure and information.
  • Complex networks. The fact that so many different people, devices and departments need to access a medical institution’s records forces them to adopt open networks. Add to this the increasing number of Internet of Things and the myriad Internet-connected gadgets connecting to the network and it becomes difficult to secure and even more vulnerable to attack.
  • No budget. Security spending in the healthcare industry is at times as little as one-tenth of what other industries spend. When it comes to technology spending, a new MRI machine will likely win the budget lottery over security software.
  • Easy targets. Ransomware is one of the biggest methods used by cybercriminals to gain access to medical data. This involves ‘kidnapping’ the data and only releasing it once the hospital pays a ransom. Because medical organisations are generally dealing with crises, they need urgent access to their data and are more willing to pay the ransom to get back up and running as quickly as possible. Cybercriminals know this and are exploiting it.
  • Lack of understanding and awareness. Although medical institutions are becoming more technologically centric, that’s not to say they’re focusing on technology and there’s a lack of understanding of what’s going on when it comes to cyber security. There needs to be an increased understanding of how to defend against attacks like ransomware, coupled with a bigger focus on educating staff and users on how to spot phishing attacks – people are, after all, the weakest link in the security chain.

Prevention is better than cure

 It sounds clichéd but, when it comes to security in any sector, prevention certainly is better than cure.

In order to gain a holistic overview of the network, technology managers need to design the infrastructure from the bottom up, starting with the physical layer, comprising devices and other hardware, and working up to the application layer. This multi-layered approach to security gives IT managers more visibility into the network so that they can see what data is coming into and leaving the network and can implement controls as required. For example, sensitive patient information can be encrypted as it traverses the network between devices, while less sensitive information, such as that collected by fitness devices, can be subject to less stringent protection measures.

Education of staff members is also critical. They need to be able to identify hacks such as spear phishing and ransomware attempts so that they know not to click on malicious links and to alert the IT department to such attempts. There also needs to be a general increase in awareness within the healthcare sector of the various methods used by cybercriminals to gain access to medical data. In many cases, medical institutions do not even know that they’ve been infiltrated purely because they don’t know the warning signs. They need to take a more proactive approach to network security and understand how to prevent certain attacks.

Security should not be reactive and should not be done just because organisations want to comply with legislation such as the Protection of Personal Information (POPI) Act. But unfortunately, this is the case in the healthcare industry and it’s the reason why they are always one step behind the attackers. Rather, security should be about prevention and the desire to ensure the integrity of sensitive information.

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AppDate: Prepare for space

In this week’s AppDate, SEAN BACHER highlights Space Nation Navigator, Hitman Sniper, Snake Mask, Memrise, WhatsApp Web, and Carrot Weather.

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Space Nation Navigator

Space Nation Navigator is a bit of a strange app. It is part game, part exercise and part educational. On the game side, users have to navigate the Mars Rover, put the International Space Station back into orbit or move their Martians to safety before a sand storm hits Mars. When it comes to exercise, Space Nation Navigator provides users with a range of exercises and Yoga videos to prepare them for space travel and working in an anti-gravity environment. The education aspect teaches users about the planets, and star constellations, and then offers quizzes on what has been taught.

Platform: Android and iOS

Cost: A free download.

Stockists: Visit the store linked to your device.

 

Memrise

Memrise takes a new approach to help people learn new languages. Instead of providing a user with random phrases and words to memorise, the app connects you with a person already fluent in the language you want to learn. In turn, the person you are speaking to wants to learn the language in which you are fluent. Once your profile is filled out and languages selected, it connects you with people around the world who are interested in your language, and then allows you to chat with them in real-time. Memrise also lets one learn new languages through games, chatbots and grammarbots that help with spelling, tenses and pronunciations.

Platform: Android and iOS

Cost: A free download.

Stockists: Visit the store linked to your device.

 

Hitman Sniper

Hitman Sniper is loosely based on the Agent 47 movie released a few years ago. The game offers players the ability to hone their shooting skills through a range of training courses and, once they think they are ready, they can start taking out the bad guys. Things start off easy enough, but they get more and more difficult as one progresses through the 150 missions on offer. One will also have to upgrade various gun components, like scopes, magazine capacities and silencers, to make the missions a little easier. Hitman Sniper lets users buy 16 to tackle each of the missions – either with real money or via the points accumulated by completing missions. Money and points can also be used to upgrade firearms.

Platform: Android and iOS

Cost: R7 – with a range of in-app purchases.

Stockists: Visit the store linked to your device.

 

Snake Mask

The iconic Snake game that was preinstalled on most older Nokia phones has had a complete make-over. It now uses Facebook’s AR technology, meaning that you have to navigate the snake around obstacles in your home or office, all the while collecting coins and stars that change the snake’s speed and length. Unfortunately, Snake Mask is only available on Nokia’s new range of smartphones. However, it should not take long before it slithers onto other devices.

 

Platform: New Nokia smartphones running Android.

Cost: Free to use through the Facebook app installed on the device.

Stockists: Available through the Facebook app.

 

WhatsApp Web

Although this is by no means a new app, it is an extremely useful one, and one that not many people know about. Tapping out WhatsApps on your phone is easy enough, but thanks to WhatsApp Web it can be even easier. Open the WhatApp Web page under WhatsApp and you will see a QR code. Scan this code through WhatsApp on your mobile and you will be shown a replica of what you would normally see on your phone. You can then type and reply to messages using your computer instead of having to stop everything and unlock your phone every time a message comes through. WhatsApp Web is great if you share your computer with other people as it automatically disconnects when the browser is closed. However WhatsApp also offers an app that when installed will stay connected to your phone unless you manually remove it.

 

Platform: Any up-to-date Internet browser

Cost: Free to use and install

Stockists: Visit www.WhatsApp.com

 

Carrot Weather

There are thousands of weather apps on the Internet these days and all of them do the same thing – inform you of the weather in your area. However, Carrot Weather has taken what is just another app and turned it into something fun. By fun, I mean sarcastic, rude and completely politically incorrect. A user starts off by selecting religious and political views. It then asks about personality, ranging from friendly to homicidal to overkill – which includes profanity. So, for instance, instead of waking up to to the standard partly cloudy forecast, Carrot Weather will display something like: “It’s only partly sunny, the sun is a total effing failure.” It also has a range of insults that it throws at you whenever you open the app – some of them downright insulting, so it is definitely not for those who are easily offended. The app’s user interface is very simple, displaying a week’s daily forecast and hourly forecasts for the day selected.

Platform: Android and iOS

Cost: Free to download but with adverts. The premium, advert free version costs R12 per month.

Stockists: Visit the store linked to your device.

* Sean Bacher is editor of Gadget.co.za. Follow him on Twitter on @SeanBacher

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SA Start-up reinvents PABX

For any South African business, the idea of setting up or changing a telephonic switchboard system is the stuff of nightmares. Dealing with expensive hardware and hearing things like QSIG and VOIP is not what you’d call exciting.But now there is an app.

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Enter BuzzBox (www.buzzboxcloud.co.za), a web-based telephone switchboard that is aimed at small and medium sized businesses wanting to take the hassle and cost out of the company switchboard. Whether you are a small one-man operation or a larger organisation with staff working remotely, BuzzBox is the best switchboard solution.

What sets BuzzBox apart from anything else on the market is its easy-to-use dashboard. It puts you in control of everything from picking your phone number to setting up voice prompts and managing your business-hours schedule.

BuzzBox was developed when the startup behind it, Jini-Guru, needed such a service for its own use across multiple continents. “When we started Jini-Guru we could not find a seamless online process that would allow us to set up a full web-based switchboard, so we decided to build one for ourselves,” says Mike Smits, Director at Jini-Guru.

He says a lot of startups today are tech savvy and know how to use apps and the services that go with it. “It’s the uberisation of services and its driving demand for instant service activation.”

BuzzBox works as an app on both iOS and Android but users wanting a desk phone option can choose from a variety of devices on offer or use their existing VOIP phones.

Setting up a BuzzBox account takes 5 minutes. During registration your FICA documents are uploaded [ID and proof or residence] and you get to pick your phone number before the account is created. Companies that want to keep an existing number can do so too.

The real magic happens when you log on to the BuzzBox Dashboard. The main screen displays a summary of statistics for your account while the left-hand menu provides you quick access to various configuration settings and reports.

Setting up new extensions or external numbers is done with a few clicks and you can even set up various departments which is a great way to route a call to various people in a department, like sales or support.

The intuitive user interface also makes it easy to set up hold-music and voice prompts. You can add voice prompts by recording them straight to your phone, just make sure you use a clear voice with quiet surroundings for the best customer experience.

One of the main features of BuzzBox is its call recording feature that allows an organisation to record calls for legislative purposes, such as a lawyer, or for customer service purposes such as support. Recordings are stored securely online, and you have the ability to download recordings for playback. Companies can opt-in for this service and it’s free to use. Recordings are stored online and are fully encrypted so only you can listen to, or download them. Storage costs R1 for every 1000 minutes of stored recordings.

Other features include call forwarding and scheduling. The latter allows you to set office hours for your organisation which will divert calls to an after-hours messaging service. You also have the option to enable routing to an employee who is on call after hours.

BuzzBox also has a reseller program for companies wanting to offer this as a switchboard solution to their existing customers.

The costs for this service is R89 p/m for the first phone number which includes your first extension for free. Thereafter you’ll pay R89p/m per extension. Calls between extensions are free but you pay per second for all outgoing phone calls. More info on pricing can be found here: https://buzzboxcloud.co.za/pricing/

BuzzBox is offering a Launch promotion where they are offering the first line and extension free for 12 months. Only pay for calls. Use promo code “feoifyaa” during sign-up to apply your discount.

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